Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)

UNANNOUNCED server maintenance is NOT ON!

elderscrollsonlineb16_ESO122
Seriously... you have the facility to announce in game and give us a 5 minute warning at least!

You have created a fabulous game but your customer relations SUCK!
  • RosaDamascena
    [sarcasm]yes, pls warn us when there is a very unexpected event so we can expect it.[/sarcasm]
  • 7Montana7
    7Montana7
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    It's an emergency maintenance. It wasn't planned.
  • mjharper
    mjharper
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    I though I'd missed the announcement or something... Did anybody get one?
  • mattias.snakeb16_ESO
    They did... the login server crashed and they started fixing it 5 minutes later, is that not fair?
  • Arwyn
    Arwyn
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    A mass of people couldnt log in so they decided to bring it down, a 5 minute warning would have been nice but perhaps they saw a cascading problem and needed it off straight away?
  • bwilson.homeb16_ESO
    It's not maintenance.
    I don't know why they insist on using that disingenuous term.
    It's an emergency outage to fix a login problem
  • b101uk
    b101uk
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    I concur, that I didn’t see any just as the server shut down, however sometimes they have to make a snap decision which precludes this, so get over it. ;)
  • mjharper
    mjharper
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    Maybe it's an emergency, but even a 30 second warning would have been nice.
  • seneferab16_ESO
    seneferab16_ESO
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    It's not maintenance.
    I don't know why they insist on using that disingenuous term.
    It's an emergency outage to fix a login problem

    I agree. Using that word implies that it was planned, which is was not. It was an emergency fix because the login server went down.
    Aerin Treerunner, pre dinner snack
  • mkorny
    mkorny
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    It's not maintenance.
    I don't know why they insist on using that disingenuous term.
    It's an emergency outage to fix a login problem

    So, doing something to "fix" anoher broken thing is not maintenance :)

    You made my day mate! :)
    -=Tenebrarum=-
    The Shadowlords Society
  • Rhynchelma
    It's breakdown. Maintenance is just the excuse.
  • Kililin
    Kililin
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    Unplanned service outage is not Maintenance
    Therefore there was no warning, i don't know why they call it maintenance.
  • DrywFiltiarn
    DrywFiltiarn
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    It's not a regular maintenance issue, it was an urgent matter. They probably have a justified reason to take it down instantly rather then allow for a 5 or 10 minute grace time, like you demand.

    Maybe you should consider the fact that it could well be that someone found exploit causing the issue with disconnects and logins, would you allow them to continue doing so for another 5 minutes or would you rather shut the systems off instantly?
    Edited by DrywFiltiarn on April 19, 2014 4:50PM
  • Stoda
    Stoda
    The login Server crasched! Read the forum before you complain mate!
  • Moonraker
    Moonraker
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    It's OK, fix incoming:

    65s0cl6585uj.jpg
    source

    Edited by Moonraker on April 19, 2014 4:57PM
  • elderscrollsonlineb16_ESO122
    All I'm saying is... TALK TO US.... a quick notice in game to say "emergency maintenance required and server going offline in 1 minutes". How hard is that?

    As it is, there a players either bombarding these forums OR sat scratching their heads at the moment. 1 quick COURTEOUS message to your valued customers that are currently absorbed in your game.
  • b101uk
    b101uk
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    “Maintenance” is a perfectly valid term that covers BOTH scheduled and unscheduled “maintenance”

    To argue “Maintenance” of whatever flavour is not the correct term is just plain old silliness.
  • Censorious
    Censorious
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    They're trying to fix the login problems everyone's been complaining about.
    'Clever' sigs get old real fast - just like this one.
  • aidzan
    aidzan
    You could have been part of the 100's of people who couldn't login from before 5pm so count yourself lucky you were still able to play up until they took the server down.

    I was one of the unlucky ones to not being able to login. I suppose you need to work in IT to understand Outages but they happen occasionally without warnings :)
  • Anoteros
    Anoteros
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    mkorny wrote: »
    It's not maintenance.
    I don't know why they insist on using that disingenuous term.
    It's an emergency outage to fix a login problem

    So, doing something to "fix" anoher broken thing is not maintenance :)

    You made my day mate! :)
    b101uk wrote: »
    “Maintenance” is a perfectly valid term that covers BOTH scheduled and unscheduled “maintenance”

    To argue “Maintenance” of whatever flavour is not the correct term is just plain old silliness.

    It implies that they're 'fixing' something which in the past week 'maintenance' has done jack all. We even received a 'patch' which was supposed to address a few things; loot timers (lol), bots and gold spam and of course fixing the falling through the world/flung into the sky bug which it addressed absolutely ZERO, instead it broke the launcher and the game is still broken.
  • Junipus
    Junipus
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    Given that they specifically refer to it as maintenance in the official announcement, arguing the point is the least productive way to spend the time until the server is back up again.
    The Legendary Nothing
  • SBR_QuorTek
    SBR_QuorTek
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    they can still announce it before it goes down since there was still people playing it hitting the panic button is just not cool.
  • AngryNord
    AngryNord
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    ✭✭
    Seriously... you have the facility to announce in game and give us a 5 minute warning at least!

    You have created a fabulous game but your customer relations SUCK!

    That's hardly possible when the servers go down on their own (possibly DDoS'ed?) though...
  • Mavern
    Mavern
    Soul Shriven
    Perhaps all the in game characters should also tell you they are dying. Get a grip.
  • stephenb16_ESO15
    Agree with OP, and I'm one of the players that couldn't get in for the last 40 mins.

    Unless the thing dropped dead spontaneously, or the messaging system was borked there is NO excuse for dropping the server without warning.
  • elderscrollsonlineb16_ESO122
    they can still announce it before it goes down since there was still people playing it hitting the panic button is just not cool
    ^THIS^

    A lot of people actually playing at the time were completely unaware of the login issue. Of course we understand that the server must come down for repair, maintenance, etc... I'm just asking for a little in game COURTESY.
  • WylieCoyote1511
    WylieCoyote1511
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    Seriously... you have the facility to announce in game and give us a 5 minute warning at least!

    You have created a fabulous game but your customer relations SUCK!

    There was no warning cause something went wrong you muppet!!
  • seneferab16_ESO
    seneferab16_ESO
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    I am actually quite happy they responded so fast to the login server issue. Could they communicate more; hell yes! Should they call it Emergency Maintenence so people won't go ballistic thinking it was planned; HELL YES.

    As for now, I am going to do something else for a little while. Hoping it won't take too long.
    Aerin Treerunner, pre dinner snack
  • stephenb16_ESO15
    Seriously... you have the facility to announce in game and give us a 5 minute warning at least!

    You have created a fabulous game but your customer relations SUCK!

    There was no warning cause something went wrong you muppet!!
    It had been going wrong for the last 40 mins, muppet :stuck_out_tongue:

  • WylieCoyote1511
    WylieCoyote1511
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    Seriously... you have the facility to announce in game and give us a 5 minute warning at least!

    You have created a fabulous game but your customer relations SUCK!

    There was no warning cause something went wrong you muppet!!
    It had been going wrong for the last 40 mins, muppet :stuck_out_tongue:

    Uh yes I know, I was there "sigh"

This discussion has been closed.