UNANNOUNCED server maintenance is NOT ON!
Seriously... you have the facility to announce in game and give us a 5 minute warning at least!
You have created a fabulous game but your customer relations SUCK!
You have created a fabulous game but your customer relations SUCK!
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[sarcasm]yes, pls warn us when there is a very unexpected event so we can expect it.[/sarcasm]12 -
They did... the login server crashed and they started fixing it 5 minutes later, is that not fair?1
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Arwyn✭✭✭A mass of people couldnt log in so they decided to bring it down, a 5 minute warning would have been nice but perhaps they saw a cascading problem and needed it off straight away?2
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It's not maintenance.
I don't know why they insist on using that disingenuous term.
It's an emergency outage to fix a login problem
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b101uk✭✭✭I concur, that I didn’t see any just as the server shut down, however sometimes they have to make a snap decision which precludes this, so get over it.
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seneferab16_ESO✭✭✭bwilson.homeb16_ESO wrote: »It's not maintenance.
I don't know why they insist on using that disingenuous term.
It's an emergency outage to fix a login problem
I agree. Using that word implies that it was planned, which is was not. It was an emergency fix because the login server went down.
Aerin Treerunner, pre dinner snack2 -
mkorny✭✭bwilson.homeb16_ESO wrote: »It's not maintenance.
I don't know why they insist on using that disingenuous term.
It's an emergency outage to fix a login problem
So, doing something to "fix" anoher broken thing is not maintenance
You made my day mate! -=Tenebrarum=-
The Shadowlords Society0 -
Kililin✭✭✭✭Unplanned service outage is not Maintenance
Therefore there was no warning, i don't know why they call it maintenance.
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DrywFiltiarn✭✭✭It's not a regular maintenance issue, it was an urgent matter. They probably have a justified reason to take it down instantly rather then allow for a 5 or 10 minute grace time, like you demand.
Maybe you should consider the fact that it could well be that someone found exploit causing the issue with disconnects and logins, would you allow them to continue doing so for another 5 minutes or would you rather shut the systems off instantly?Edited by DrywFiltiarn on April 19, 2014 4:50PM1 -
All I'm saying is... TALK TO US.... a quick notice in game to say "emergency maintenance required and server going offline in 1 minutes". How hard is that?
As it is, there a players either bombarding these forums OR sat scratching their heads at the moment. 1 quick COURTEOUS message to your valued customers that are currently absorbed in your game.0 -
b101uk✭✭✭“Maintenance” is a perfectly valid term that covers BOTH scheduled and unscheduled “maintenance”
To argue “Maintenance” of whatever flavour is not the correct term is just plain old silliness.0 -
Censorious✭✭✭✭They're trying to fix the login problems everyone's been complaining about.'Clever' sigs get old real fast - just like this one.0 -
aidzan✭You could have been part of the 100's of people who couldn't login from before 5pm so count yourself lucky you were still able to play up until they took the server down.
I was one of the unlucky ones to not being able to login. I suppose you need to work in IT to understand Outages but they happen occasionally without warnings 0 -
Anoteros✭✭✭✭bwilson.homeb16_ESO wrote: »It's not maintenance.
I don't know why they insist on using that disingenuous term.
It's an emergency outage to fix a login problem
So, doing something to "fix" anoher broken thing is not maintenance
You made my day mate!“Maintenance” is a perfectly valid term that covers BOTH scheduled and unscheduled “maintenance”
To argue “Maintenance” of whatever flavour is not the correct term is just plain old silliness.
It implies that they're 'fixing' something which in the past week 'maintenance' has done jack all. We even received a 'patch' which was supposed to address a few things; loot timers (lol), bots and gold spam and of course fixing the falling through the world/flung into the sky bug which it addressed absolutely ZERO, instead it broke the launcher and the game is still broken.
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Junipus✭✭✭✭✭Given that they specifically refer to it as maintenance in the official announcement, arguing the point is the least productive way to spend the time until the server is back up again.The Legendary Nothing0 -
SBR_QuorTek✭✭✭they can still announce it before it goes down since there was still people playing it hitting the panic button is just not cool.1 -
AngryNord✭✭✭✭✭
✭✭elderscrollsonlineb16_ESO122 wrote: »Seriously... you have the facility to announce in game and give us a 5 minute warning at least!
You have created a fabulous game but your customer relations SUCK!
That's hardly possible when the servers go down on their own (possibly DDoS'ed?) though...1 -
MavernSoul ShrivenPerhaps all the in game characters should also tell you they are dying. Get a grip.1
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Agree with OP, and I'm one of the players that couldn't get in for the last 40 mins.
Unless the thing dropped dead spontaneously, or the messaging system was borked there is NO excuse for dropping the server without warning.1 -
^THIS^SBR_QuorTek wrote: »they can still announce it before it goes down since there was still people playing it hitting the panic button is just not cool
A lot of people actually playing at the time were completely unaware of the login issue. Of course we understand that the server must come down for repair, maintenance, etc... I'm just asking for a little in game COURTESY.
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WylieCoyote1511✭✭✭elderscrollsonlineb16_ESO122 wrote: »Seriously... you have the facility to announce in game and give us a 5 minute warning at least!
You have created a fabulous game but your customer relations SUCK!
There was no warning cause something went wrong you muppet!!1 -
seneferab16_ESO✭✭✭I am actually quite happy they responded so fast to the login server issue. Could they communicate more; hell yes! Should they call it Emergency Maintenence so people won't go ballistic thinking it was planned; HELL YES.
As for now, I am going to do something else for a little while. Hoping it won't take too long.Aerin Treerunner, pre dinner snack0 -
It had been going wrong for the last 40 mins, muppetWylieCoyote1511 wrote: »elderscrollsonlineb16_ESO122 wrote: »Seriously... you have the facility to announce in game and give us a 5 minute warning at least!
You have created a fabulous game but your customer relations SUCK!
There was no warning cause something went wrong you muppet!!
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WylieCoyote1511✭✭✭stephenb16_ESO15 wrote: »
It had been going wrong for the last 40 mins, muppetWylieCoyote1511 wrote: »elderscrollsonlineb16_ESO122 wrote: »Seriously... you have the facility to announce in game and give us a 5 minute warning at least!
You have created a fabulous game but your customer relations SUCK!
There was no warning cause something went wrong you muppet!!
Uh yes I know, I was there "sigh"
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This discussion has been closed.