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• PC/Mac: No maintenance – June 23
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Everyone Calm Down...
Awesometographer
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Really... If ZOS messed up, they'll fix it. (If you messed up, sorry)
This is a new game, from a new development company --- it'll take a couple weeks for everything to settle down.
Calm down. This game is worth it. Be patient. Calmly contact customer service if you have an issue. You won't die if you can't play the game tonight.
ZOS is learning (the hard way) how to provide us with a great game. Get off their back for a little bit and let them.
This is a new game, from a new development company --- it'll take a couple weeks for everything to settle down.
Calm down. This game is worth it. Be patient. Calmly contact customer service if you have an issue. You won't die if you can't play the game tonight.
ZOS is learning (the hard way) how to provide us with a great game. Get off their back for a little bit and let them.
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Agreed this game is definitely worth it, i have not been able to log in due to "incorrect information, and suspended from website". I know i haven't duped any items (never even stored or taken out of guild bank). Or broke any other rules, but its frustrating when you dont know what you have done to be suspended. I hope they say something or send an email soon. I put in a ticket about 1 1/2 ago and nothing yet hopefully they will at least give me some information soon that's the only frustrating part about it. Also if you have cheated PLEASE leave this game!2
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cheeser123✭✭✭This is the "customer service" forum, not the "ramble incoherently some statement absolving Zenimax of their responsibility to provide customer service" forum. If you aren't contributing, don't post, and certainly don't start a new topic like this drivel.5 -
Awesometographer wrote: »Really... If ZOS messed up, they'll fix it. (If you messed up, sorry)
This is a new game, from a new development company --- it'll take a couple weeks for everything to settle down.
Calm down. This game is worth it. Be patient. Calmly contact customer service if you have an issue. You won't die if you can't play the game tonight.
ZOS is learning (the hard way) how to provide us with a great game. Get off their back for a little bit and let them.
...and this is why anti-consumer practices are so prevalent in this day and age. The complacent attitude by a lot of people who would rather stay silent then voice their opinion is overwhelming. It doesn't matter if its a new MMO from a developer who has never created an MMO, or an MMO from a veteran company, all developers should be held to a higher standard.
In my industry we roll out software updates and firmware releases all the time. If a software update releases and breaks things, you'd better believe that we cannot hide from our customers behind some ticket system. We take the calls, take the emails, and we fix it within a couple of days. Our customers don't feel that they should stay silent when a problem presents itself. I agree with them. I paid my money for this game, and I expect a working product.7 -
ZOS needs to come forward and admit they made a mistake. Vague posts that seem to implicate their customers does not serve this problem well.1
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Awesometographer✭✭✭
Which I have no doubt they'll do. It takes a while to draft up "we done goofed" letters properly, and I'm sure they're doing that now. On a Friday. Three hours after EOB. I don't doubt they're all working overtime on this... give them time.kestrel_mpb16_ESO wrote: »ZOS needs to come forward and admit they made a mistake. Vague posts that seem to implicate their customers does not serve this problem well.
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Time is money, we've all paid good money to play. Why should we back off? This not a small independent developer. This is a huge team and you can see for yourself if you run the credits at the beginning.
Yes, all mmo launches are bad to various degrees, but it doesn't make it right and in this case sounds like most of the player base can't even get to play or play properly most of the time.
Would have thought a big public apology from the head guy would have been prepared as a priority.
It might wise of them to shut the game down for a long period and get it sorted out, then relaunch.2 -
Awesometographer wrote: »
Which I have no doubt they'll do. It takes a while to draft up "we done goofed" letters properly, and I'm sure they're doing that now. On a Friday. Three hours after EOB. I don't doubt they're all working overtime on this... give them time.kestrel_mpb16_ESO wrote: »ZOS needs to come forward and admit they made a mistake. Vague posts that seem to implicate their customers does not serve this problem well.
They haven't even acknowledged a problem. "We're looking into this," would be a helpful response. Their silence is deafening.1