The Elder Scrolls Online

Maintenance for the week of March 3:
· [IN PROGRESS] NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
· ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)

Stuck in Loading State Client

Leave a Reply
buffer999
buffer999
✭
Hi... Today I have an issue with the client, its stuck in "Loading..." state while I want to start the game. Anybody can solve this issue??? its seems like this picture...
hu9wywm2snw4.png
  • Gwarok
    Gwarok
    ✭✭✭
    Yeah, the bottleneck is back. Been trying to get from Deshaan to Shadowfen through the southern gated wall and been on a loading screen for 7 minutes now.

    TGIF right?
    Edited by Gwarok on April 18, 2014 9:07PM
    "Strive for balance of all things. When the scales tip to one side or the other, someone or somethings gets short-changed. When someone gets short-changed, unpredictability and strife unbalance the world around us...To achieve freedom from greed, from want, and from strife, all parties in any exchange MUST find balance." -House Hlaalu's Philosophy of Trade

    "I am ALWAYS very busy, so I KNOW what's best. You need to stay away from the waterfall. TRUST ME, you're better off keeping busy than playing in the stream....Do you know how to swim, Little Scrib?"

    "I am but a simple farmer". -Rags'nar LodesBroke

    #SKOOMA!

    (Juliet):
    ...it is nor hand, nor foot,
    Nor arm, nor face, nor any other part
    Belonging to a man.
    O, be some other name!
    What's in a name?
    That which we call a rose?
    By any other name would smell as sweet.
    Retain that dear perfection to which he owes...
    (Act II, Scene II -William Shakespeare's: Romeo & Juliet -1595 A.D.)



  • buffer999
    buffer999
    ✭
    This game not even played yet, it was stuck in launcher I was waiting almost 7 hours back then :s its still in Loading... state...
  • buffer999
    buffer999
    ✭
    :(
  • buffer999
    buffer999
    ✭
    :(
  • ZOS_MichelleA
    ZOS_MichelleA
    ✭✭✭✭✭
    Hello, @buffer999‌. We're sorry to hear you're having this issue! Please try the below troubleshooting step, to see if this will resolve it.

    On your Control Panel, you can click on "Internet Options" to make changes on the following two tabs:
    • Connections Tab: Click on the LAN Settings button. When the LAN Settings window appears, uncheck all the boxes and click on OK.
    • Advanced Tab: Click on the Reset button, and then click on Reset again.
    Please then restart your computer to ensure that the changes take effect, and then start the game launcher.

    Also, be aware that some modems may have a particular feature (such as Turbo Page) that can prevent certain web-related services from functioning, including game launchers and website logins.

    To disable this, you may have to navigate to your modem and deactivate this functionality. Players should check their modem's manual or contact your ISP for assistance.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • likeuhhboss
    likeuhhboss
    ✭
    ZOS_MichelleA wrote: »
    Hello, @buffer999‌. We're sorry to hear you're having this issue! Please try the below troubleshooting step, to see if this will resolve it.

    On your Control Panel, you can click on "Internet Options" to make changes on the following two tabs:
    • Connections Tab: Click on the LAN Settings button. When the LAN Settings window appears, uncheck all the boxes and click on OK.
    • Advanced Tab: Click on the Reset button, and then click on Reset again.
    Please then restart your computer to ensure that the changes take effect, and then start the game launcher.

    Also, be aware that some modems may have a particular feature (such as Turbo Page) that can prevent certain web-related services from functioning, including game launchers and website logins.

    To disable this, you may have to navigate to your modem and deactivate this functionality. Players should check their modem's manual or contact your ISP for assistance.

    Tried this twice both on desktop and laptop, does not work. Anything else you got?
  • Klat
    Klat
    ✭
    Having the same issue and made a post here. I've also tried ZOS_MichelleA's suggestion as I described in my post and it hasn't worked for me either.

    Help please.
    Edited by Klat on April 19, 2014 7:47AM
  • traigusb14_ESO2
    traigusb14_ESO2
    ✭✭✭✭✭
    err.

    The first suggested step just sets LAN settings to automatic (the first check will turn itself back on and defaults to automatic on). Most people never touch this unless they have weird DSL or really strange college dorm setups (in which case they will need the manual setup options). So this really doesn't do anything, unless you need it... then it breaks it more...

    the 2nd step just sets Internet Explorer to default setup... which affects ESO ...0% EDIT:(well unless the launcher is an IE window).. still should have 0 effect on game

    Edited by traigusb14_ESO2 on April 19, 2014 7:58AM
  • sugarfree147b16_ESO
    sugarfree147b16_ESO
    ✭
    buffer999 wrote: »
    Hi... Today I have an issue with the client, its stuck in "Loading..." state while I want to start the game. Anybody can solve this issue??? its seems like this picture...
    hu9wywm2snw4.png

    Just bought the game and got exactly the same problem.. Downloaded launcher, installed it and then it stucks in loading state before downloading a single file...
    Any serious ideas what could help?
    Edited by sugarfree147b16_ESO on April 19, 2014 8:47AM
  • M_OwenLFC
    M_OwenLFC
    Soul Shriven
    Played the game for 2 weeks and this also happened, I tried launching the game from the eso.exe file but the client is outdated. Glad to see I'm not the only one suffering from this problem, I hope they fix this soon as I can't even play the game now.
  • schwab
    schwab
    ✭
    Same problem here, running normal then the launcher stopped working and stop updating the game, tried to reinstall but don't work. Using windows 8.1
  • M_OwenLFC
    M_OwenLFC
    Soul Shriven
    Is the a Zenimax bug due to messed up coding or an internet issue? Also, is there a way to download a patch without the launcher? An external way, I mean. Because if we can download the patch externally, we can just run the game using eso.exe.
  • Klat
    Klat
    ✭
    M_OwenLFC wrote: »
    Is the a Zenimax bug due to messed up coding or an internet issue? Also, is there a way to download a patch without the launcher? An external way, I mean. Because if we can download the patch externally, we can just run the game using eso.exe.

    That's what I'm thinking. If there's a manual way to update the game then that'd be great. I'm hating this launcher.
  • buffer999
    buffer999
    ✭
    ZOS_MichelleA wrote: »
    Hello, @buffer999‌. We're sorry to hear you're having this issue! Please try the below troubleshooting step, to see if this will resolve it.

    On your Control Panel, you can click on "Internet Options" to make changes on the following two tabs:
    • Connections Tab: Click on the LAN Settings button. When the LAN Settings window appears, uncheck all the boxes and click on OK.
    • Advanced Tab: Click on the Reset button, and then click on Reset again.
    Please then restart your computer to ensure that the changes take effect, and then start the game launcher.

    Also, be aware that some modems may have a particular feature (such as Turbo Page) that can prevent certain web-related services from functioning, including game launchers and website logins.

    To disable this, you may have to navigate to your modem and deactivate this functionality. Players should check their modem's manual or contact your ISP for assistance.

    I've tried this before, and its still doesn't work at all. Even somebody in the fanpage said that I should reinstal the client, I've tried this 'reinstal method' also... aaaaaaaaaaaaaaand I still get Loading state before its patching the game.

    And actually I've tried ping test to elderscrollonline.com, it still work -_- nothing happen with my ISP i think, coz I still can play Aion, FF14:ARR very good.

    Please solve this issue ASAP, i waste 2 days in the subs day... :(
  • Spawnsplitter
    Spawnsplitter
    ✭
    Have you tried disabling any antivirus and/or process protection software? I've noticed i get quite clear of some issues disabling mine temporary just when launching the launcher and the game.
  • buffer999
    buffer999
    ✭
    Spawnsplitter wrote: »
    Have you tried disabling any antivirus and/or process protection software? I've noticed i get quite clear of some issues disabling mine temporary just when launching the launcher and the game.

    Yep, I've tried this too... Even I've bypassing my firewall also, its still wont work... This is my first time experiencing this kind of issue in my online gaming life so far :neutral_face:
  • M_OwenLFC
    M_OwenLFC
    Soul Shriven
    Tried everything Zenimax customer support has reccomended for me to do. Did not work, I am very disappointed.
  • buffer999
    buffer999
    ✭
    M_OwenLFC wrote: »
    Tried everything Zenimax customer support has reccomended for me to do. Did not work, I am very disappointed.
    Me too...
    Some of my regional friend occurs the same issue... T T cmon Zenimax, solve this issue ASAP.

  • schwab
    schwab
    ✭
    GUYS it is a in your internet problem , i change my internet connection to a 3g modem and it worked. try it. sorry for my english
  • Klat
    Klat
    ✭
    schwab wrote: »
    GUYS it is a in your internet problem , i change my internet connection to a 3g modem and it worked. try it. sorry for my english

    This worked and it fixed the problem permanently too. I was able to pause the launcher from downloading the patch (so I do waste my 3G data on it), switched to my regular wifi and update the game from there. I tried closing the launcher and was able to re-launch normally. Hurrah!
    Edited by Klat on April 19, 2014 6:33PM
  • schwab
    schwab
    ✭
    Klat wrote: »
    schwab wrote: »
    GUYS it is a in your internet problem , i change my internet connection to a 3g modem and it worked. try it. sorry for my english

    This worked and it fixed the problem permanently too. I was able to pause the launcher from downloading the patch (so I do waste my 3G data on it), switched to my regular wifi and update the game from there. I tried closing the launcher and was able to re-launch normally. Hurrah!
    Nice. Now i'm downloading all the game again...
  • buffer999
    buffer999
    ✭
    Klat wrote: »
    schwab wrote: »
    GUYS it is a in your internet problem , i change my internet connection to a 3g modem and it worked. try it. sorry for my english

    This worked and it fixed the problem permanently too. I was able to pause the launcher from downloading the patch (so I do waste my 3G data on it), switched to my regular wifi and update the game from there. I tried closing the launcher and was able to re-launch normally. Hurrah!

    I've tried this method with 3 different 3G ISP in my iphone, ipad, and HSDPA modem (To make sure is it ISP problem or what)... Its still stuck in Loading state... Similar with pic above... I just send report data from Game Consultant App in TESO folder to the technical support... Hope they learn something from it and fix it ASAP
  • M_OwenLFC
    M_OwenLFC
    Soul Shriven
    Klat wrote: »
    schwab wrote: »
    GUYS it is a in your internet problem , i change my internet connection to a 3g modem and it worked. try it. sorry for my english

    This worked and it fixed the problem permanently too. I was able to pause the launcher from downloading the patch (so I do waste my 3G data on it), switched to my regular wifi and update the game from there. I tried closing the launcher and was able to re-launch normally. Hurrah!

    This worked for me, too. Thanks a lot, I feel stupid for not trying this out before.

  • sugarfree147b16_ESO
    sugarfree147b16_ESO
    ✭
    sad, 3g workaround didnt work for me :(
    Edited by sugarfree147b16_ESO on April 20, 2014 10:57AM
  • buffer999
    buffer999
    ✭
    sugarfree147b16_ESO wrote: »
    sad, 3g workaround didnt work for me :(
    the support team said they makes some investigation with this issue, hope they fix it ASAP, more subs day to be waste :(

  • Marodalies
    Marodalies
    ✭
    Yeah same Problem here too, just after latest patch , Hope we won;t lose more subs days!!!!!!!!!!!!!!!
  • undistortion
    undistortion
    ✭
    Try updating your Flash player. Worked for me.
  • Marodalies
    Marodalies
    ✭
    Well i used Ultrasurf software as i read on other forum threads and it works, but how to use flash player?
  • Zaphod42
    Zaphod42
    ✭
    I had this exact same problem when I tried to load game for the first time near the end of March. Pretty sure it was some kind of malware on my system messing up the works. The solution for me was to reinstall (not upgrade) my computer's Operating System. Everything has worked perfectly since.
Sign In or Register to comment.