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Bots = Money = NOTHING being done

Graveside
Graveside
Soul Shriven
In Aldemeri Dominion, near first city Vulkhel Guard, the first public dungeon "Del's Claim...about 10 botters. All have been reported and nothing being done. I see new players come in and just go "really" can't even loot the boss, they can only complete the dungeon.

I don't believe the company is going to do anything until after the first month and see how many players leave the game...more with crap like this in the public dungeon.

Sad on so many levels for a new game.
  • MysticAura
    MysticAura
    ✭✭✭
    They're already doing something, if you'd read admin responses. There is no instant fix.
  • Tiki99
    Tiki99
    Then hire some GM's/Guides to monitor the zones, I mean they can just port around and check for suspicious activity. It's not long term but for short term why not. Hell, I or other fans would do it, three or four nights a week for free sub or some compensation. They could instantly mute people/bots for full time employees to check out soon after. I think it would be a good short term investment. That's what you do in the real world while you fix the bigger problem behind the scenes. You don't just sit there and watch the business bleed to death. It hurts your brand and turns customers away.
  • ElliottXO
    ElliottXO
    ✭✭✭✭✭
    Of course there is an instant fix. It's called manpower.
  • Noth
    Noth
    ✭✭✭✭
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.
  • ElliottXO
    ElliottXO
    ✭✭✭✭✭
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.
  • Noth
    Noth
    ✭✭✭✭
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.
  • Orchish
    Orchish
    ✭✭✭✭✭
    ZOS needs to hire me and equip me with the ban hammer. I've come across so many bots lately i've lost count. I'm not talking about real players just farming either, i mean brainless teleporting bots. Mail me an in game ban hammer or maul and I'll scour the land night and day purging and ridding Tamriel of this bot plague.
  • pecheckler
    pecheckler
    ✭✭✭✭✭
    Pay existing customer service reps overtime to manually check for botters and gold spammers. It should be simple enough for just a few people to keep all public dungeon bosses clear of bots.
    End the tedious inventory management game.
  • ElliottXO
    ElliottXO
    ✭✭✭✭✭
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    Urgent things with money involvement get priorities. You'd be surprised how fast it can go if it really hurts a company.

    And if e.g. zenimax loses 20% of their subs solely because of the amount of bots, then I can promise you even the CEO himself would go on a bot hunt if necessary.
  • drake1980
    drake1980
    I am really starting to think people really think its just as simple as banning, from the looks of it how things seem to be progressing worse there has to be people buying gold. So seeing that the bots are becomming more comes down to are they getting that much income from gold sales or are they stealing accounts.

    First thing is and will always be, if people are buying gold from the spammers they need to stop. This just fuels them to do more botting and spamming.

    Second even though they bann the bots if they have income comming in they will just keep buying the game and new accounts.

    Reality is if they went for a manpower fast fix the amount of false reports and false bannings will go out the roof as they would litterly have to make the game totaly unplayable to have a fast action in place for botting heck just you at the keyboard running around from place to place could end up being flagged as possible bot behavior. ( This is why there is not a fast fix for this they have to beable to combat the bots but keep the game playable by legit players also at the same time. )
  • Aci
    Aci
    ✭✭✭
    Bots = Money?
    Following your logic, if they ban a bot they d get more money right? Because the bot will be replaced with another "fresh" botting account? This is fail logic. Because if that was so they would hire 1.000 guys and you to ban bots and every mmo company would do so.

    In reality goldseller use stolen credit card information for example. But the owner of the credit card will be refunded = no money for Z, nothing but trouble for Z.
    Edited by Aci on April 18, 2014 2:33AM
  • Blackhorne
    Blackhorne
    ✭✭✭✭
    Orchish wrote: »
    ZOS needs to hire me and equip me with the ban hammer. I've come across so many bots lately i've lost count. I'm not talking about real players just farming either, i mean brainless teleporting bots. Mail me an in game ban hammer or maul and I'll scour the land night and day purging and ridding Tamriel of this bot plague.
    You reported them all, right...?
  • Noth
    Noth
    ✭✭✭✭
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    Urgent things with money involvement get priorities. You'd be surprised how fast it can go if it really hurts a company.

    And if e.g. zenimax loses 20% of their subs solely because of the amount of bots, then I can promise you even the CEO himself would go on a bot hunt if necessary.

    Nothing happens instantly, nothing. If it appears to happen instantly it is because the wheels for it were already in motion when it comes to manpower. Again, they are not going to be moving people off of other vital areas for this.
    Edited by Noth on April 18, 2014 2:39AM
  • Noth
    Noth
    ✭✭✭✭
    pecheckler wrote: »
    Pay existing customer service reps overtime to manually check for botters and gold spammers. It should be simple enough for just a few people to keep all public dungeon bosses clear of bots.

    They probably already are paying them overtime as they are probably already working overtime. If you don't have the manpower, you simply don't have the manpower, it is that simple.
  • Aci
    Aci
    ✭✭✭
    These poor guys release a pretty game after working night and day for years and instead of holiday, big party they get shaved by a gazillion unsatisfied customers:)
    Working in the gaming industry must be very hard and frustrating sometimes.
  • drake1980
    drake1980
    Aci wrote: »
    These poor guys release a pretty game after working night and day for years and instead of holiday, big party they get shaved by a gazillion unsatisfied customers:)
    Working in the gaming industry must be very hard and frustrating sometimes.

    Well if you follow most MMO games and the such these kinda constant complaints in the first few months are ussaly common even though other people will swear by anything that not all MMO has had this route of hostility in the first few months.

    So yea game development = get skin of steel ya will need it.
  • ElliottXO
    ElliottXO
    ✭✭✭✭✭
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    Urgent things with money involvement get priorities. You'd be surprised how fast it can go if it really hurts a company.

    And if e.g. zenimax loses 20% of their subs solely because of the amount of bots, then I can promise you even the CEO himself would go on a bot hunt if necessary.

    Nothing happens instantly, nothing. If it appears to happen instantly it is because the wheels for it were already in motion when it comes to manpower. Again, they are not going to be moving people off of other vital areas for this.

    Have you actually ever worked for a medium sized software company? Because I am since two years. Things can happen in an instant if necessary.

    Do you know how much PR will be needed if just right now an important review gets released that destroys the game for the absurd amount of bots? Taking about vital areas...

    Since there is no expertise needed to do this job (a monkey could to it), they could do something right now.
  • drake1980
    drake1980
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    Urgent things with money involvement get priorities. You'd be surprised how fast it can go if it really hurts a company.

    And if e.g. zenimax loses 20% of their subs solely because of the amount of bots, then I can promise you even the CEO himself would go on a bot hunt if necessary.

    Nothing happens instantly, nothing. If it appears to happen instantly it is because the wheels for it were already in motion when it comes to manpower. Again, they are not going to be moving people off of other vital areas for this.

    Have you actually ever worked for a medium sized software company? Because I am since two years. Things can happen in an instant if necessary.

    Do you know how much PR will be needed if just right now an important review gets released that destroys the game for the absurd amount of bots? Taking about vital areas...

    Since there is no expertise needed to do this job (a monkey could to it), they could do something right now.


    Well about that bad PR yea you could do something fast and quick to get rid of the bots, or you could I don't know find a more useful and perment solution.

    As of right now PR wise its either the following two. . .

    A: Push out a fast detection system thats ultra strict, and will probly end up banning not only the obivous bots but possibly 80% + legit users in the process. Taking this route not only will end up getting the system removed and taking the time to make the proper system but now you got bad PR about bans everywheres and their horrible lack of judgment in depoying such a devastating system.

    B: Take the time to code and test and code and test some more on a system to catch the bots and spammers with hopfully minimual false positives. This yes will in turn take time PR will yell bot's everwheres but after some time when the bots get dealt with the PR will fade and get a redo.

    Beleave it or not option A is way more devastating and possible not able to recover from vs option B.

  • Noth
    Noth
    ✭✭✭✭
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    Urgent things with money involvement get priorities. You'd be surprised how fast it can go if it really hurts a company.

    And if e.g. zenimax loses 20% of their subs solely because of the amount of bots, then I can promise you even the CEO himself would go on a bot hunt if necessary.

    Nothing happens instantly, nothing. If it appears to happen instantly it is because the wheels for it were already in motion when it comes to manpower. Again, they are not going to be moving people off of other vital areas for this.

    Have you actually ever worked for a medium sized software company? Because I am since two years. Things can happen in an instant if necessary.

    Do you know how much PR will be needed if just right now an important review gets released that destroys the game for the absurd amount of bots? Taking about vital areas...

    Since there is no expertise needed to do this job (a monkey could to it), they could do something right now.

    Actually yes, there is training and even skills needed for this (thus it cannot be done instantly). There are already accidental bans and just throwing a monkey in toe ban more people "saying ban bots" would cause even more accidental banns which is just as much of a PR nightmare as the bots are. I've worked in companies where people's lives hang on the line and even the existence of the company hangs on manpower and other things happening fast (due to laws around them) and none of them have ever had anything happen instantly. It was even in an area where the market is flooded with qualified people anxious for jobs. Nothing happens instantly, if it seems it does, then the wheels were already in motion.

    They are already banning bots, they are working on other things to prevent the bots as well. Even with a dedicated team just banning bots they would not be able to keep up with the bots (no MMO ever has with just banning).

    Further not everyone is having bot problems. I've run some lower dungeons and in some I see bots, then suddenly I'll see none in the same dungeon. On my main, I have seen a bot since level 30. I get maybe one gold spam message a day and it's always a new character (this shows that they are getting banned). Oh and my ignore list is empty.
    Edited by Noth on April 18, 2014 2:58AM
  • reagen_lionel
    reagen_lionel
    ✭✭✭✭
    Tiki99 wrote: »
    Then hire some GM's/Guides to monitor the zones, I mean they can just port around and check for suspicious activity. It's not long term but for short term why not. Hell, I or other fans would do it, three or four nights a week for free sub or some compensation. They could instantly mute people/bots for full time employees to check out soon after. I think it would be a good short term investment. That's what you do in the real world while you fix the bigger problem behind the scenes. You don't just sit there and watch the business bleed to death. It hurts your brand and turns customers away.

    This right here. They need to hire some active GM's to do this, or at least player moderators that can do this who are trusted to not abuse those powers that can suspend these accounts/bot characters.
  • Jadeviper1974
    Jadeviper1974
    ✭✭✭
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    What does banning botters have to do with CS? We don't need touchy feelie GM's to ask folks about their relationships with their mothers, we need GM's to come in a ban the folks that are doing this crap that is ruining a game with a great amount of potential.
    What is written above are my honest opinions. If you agree then; "Great!" If you disagree; "Great!" I really couldn't care less either way.
  • Jadeviper1974
    Jadeviper1974
    ✭✭✭
    Tiki99 wrote: »
    Then hire some GM's/Guides to monitor the zones, I mean they can just port around and check for suspicious activity. It's not long term but for short term why not. Hell, I or other fans would do it, three or four nights a week for free sub or some compensation. They could instantly mute people/bots for full time employees to check out soon after. I think it would be a good short term investment. That's what you do in the real world while you fix the bigger problem behind the scenes. You don't just sit there and watch the business bleed to death. It hurts your brand and turns customers away.

    This right here. They need to hire some active GM's to do this, or at least player moderators that can do this who are trusted to not abuse those powers that can suspend these accounts/bot characters.

    Yep, make them temporary contract employee's give them the power to suspend for 24 hours and tag stuff for review by a full zenimax GM and to recommend bans. If they abuse that power they get fired and banned themselves.
    What is written above are my honest opinions. If you agree then; "Great!" If you disagree; "Great!" I really couldn't care less either way.
  • badmojo
    badmojo
    ✭✭✭✭✭
    Reward us for reporting bots who end up being banned. Give me a "Bot Slayer" title or something after 50 successful bans based on my reports. Give priority to reports coming from confirmed bot reporters.

    I report every bot I come across, but I feel like I'm losing faith in the effectiveness of the reporting system. What's the point in taking the time to report bots, if I come back the next day and see those same bots still sitting in the same place doing the same thing.

    I'm sure my reports do something other than fill my inbox with email copies, but sometimes it feels like a wasted effort. I think a little bit of recognition would go a long way with a community like this.
    [DC/NA]
  • Anoteros
    Anoteros
    ✭✭✭✭
    badmojo wrote: »
    Reward us for reporting bots who end up being banned. Give me a "Bot Slayer" title or something after 50 successful bans based on my reports. Give priority to reports coming from confirmed bot reporters.

    I report every bot I come across, but I feel like I'm losing faith in the effectiveness of the reporting system. What's the point in taking the time to report bots, if I come back the next day and see those same bots still sitting in the same place doing the same thing.

    I'm sure my reports do something other than fill my inbox with email copies, but sometimes it feels like a wasted effort. I think a little bit of recognition would go a long way with a community like this.

    What good would a title do when we don't even have nameplates to display our names, guild or pvp rank?
  • Noth
    Noth
    ✭✭✭✭
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    What does banning botters have to do with CS? We don't need touchy feelie GM's to ask folks about their relationships with their mothers, we need GM's to come in a ban the folks that are doing this crap that is ruining a game with a great amount of potential.

    And wrongful bans would go through the roof.
    Tiki99 wrote: »
    Then hire some GM's/Guides to monitor the zones, I mean they can just port around and check for suspicious activity. It's not long term but for short term why not. Hell, I or other fans would do it, three or four nights a week for free sub or some compensation. They could instantly mute people/bots for full time employees to check out soon after. I think it would be a good short term investment. That's what you do in the real world while you fix the bigger problem behind the scenes. You don't just sit there and watch the business bleed to death. It hurts your brand and turns customers away.

    This right here. They need to hire some active GM's to do this, or at least player moderators that can do this who are trusted to not abuse those powers that can suspend these accounts/bot characters.

    Yep, make them temporary contract employee's give them the power to suspend for 24 hours and tag stuff for review by a full zenimax GM and to recommend bans. If they abuse that power they get fired and banned themselves.

    Yay for wrongful suspensions and bans causing even more of a PR nightmare. Banning will not fix the problem at all. They are banning accounts everyday. It's not making a dent. No game makes a dent with just bannings (even ones with GMs). There is no fix. All they can do is ban and make changes in game and with the inner workings of the game to slow them down.
  • Anoteros
    Anoteros
    ✭✭✭✭
    Noth wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    What does banning botters have to do with CS? We don't need touchy feelie GM's to ask folks about their relationships with their mothers, we need GM's to come in a ban the folks that are doing this crap that is ruining a game with a great amount of potential.

    And wrongful bans would go through the roof.
    Tiki99 wrote: »
    Then hire some GM's/Guides to monitor the zones, I mean they can just port around and check for suspicious activity. It's not long term but for short term why not. Hell, I or other fans would do it, three or four nights a week for free sub or some compensation. They could instantly mute people/bots for full time employees to check out soon after. I think it would be a good short term investment. That's what you do in the real world while you fix the bigger problem behind the scenes. You don't just sit there and watch the business bleed to death. It hurts your brand and turns customers away.

    This right here. They need to hire some active GM's to do this, or at least player moderators that can do this who are trusted to not abuse those powers that can suspend these accounts/bot characters.

    Yep, make them temporary contract employee's give them the power to suspend for 24 hours and tag stuff for review by a full zenimax GM and to recommend bans. If they abuse that power they get fired and banned themselves.

    Yay for wrongful suspensions and bans causing even more of a PR nightmare. Banning will not fix the problem at all. They are banning accounts everyday. It's not making a dent. No game makes a dent with just bannings (even ones with GMs). There is no fix. All they can do is ban and make changes in game and with the inner workings of the game to slow them down.

    Or just do what GM's did in Ultima Online; if they detected someone as using macros, the GM would port in, ask them a question or get them to respond, if nothing happened they would smite them down with lightning and/or ban them.
  • Felyae
    Felyae
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    Oh come on, you really think there is a need for qualification to monitor a zone and report goldsellers ? If you and I can do it, even one of their video artist or PR staff could do it as a sidetask, as in temporary assignement. And they are people, not machines. They learn.

    Edited by Felyae on April 18, 2014 4:41AM
  • Noth
    Noth
    ✭✭✭✭
    Anoteros wrote: »
    Noth wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    What does banning botters have to do with CS? We don't need touchy feelie GM's to ask folks about their relationships with their mothers, we need GM's to come in a ban the folks that are doing this crap that is ruining a game with a great amount of potential.

    And wrongful bans would go through the roof.
    Tiki99 wrote: »
    Then hire some GM's/Guides to monitor the zones, I mean they can just port around and check for suspicious activity. It's not long term but for short term why not. Hell, I or other fans would do it, three or four nights a week for free sub or some compensation. They could instantly mute people/bots for full time employees to check out soon after. I think it would be a good short term investment. That's what you do in the real world while you fix the bigger problem behind the scenes. You don't just sit there and watch the business bleed to death. It hurts your brand and turns customers away.

    This right here. They need to hire some active GM's to do this, or at least player moderators that can do this who are trusted to not abuse those powers that can suspend these accounts/bot characters.

    Yep, make them temporary contract employee's give them the power to suspend for 24 hours and tag stuff for review by a full zenimax GM and to recommend bans. If they abuse that power they get fired and banned themselves.

    Yay for wrongful suspensions and bans causing even more of a PR nightmare. Banning will not fix the problem at all. They are banning accounts everyday. It's not making a dent. No game makes a dent with just bannings (even ones with GMs). There is no fix. All they can do is ban and make changes in game and with the inner workings of the game to slow them down.

    Or just do what GM's did in Ultima Online; if they detected someone as using macros, the GM would port in, ask them a question or get them to respond, if nothing happened they would smite them down with lightning and/or ban them.

    Funny, I ran macros in UO and not once was I ever banned (it's because they can never catch everyone, heck they didn't even catch most of them). It also does not prevent wrongful bans as there are many that turn off the chat, or simply don't notice when something is addressed to them.
  • Jadeviper1974
    Jadeviper1974
    ✭✭✭
    Anoteros wrote: »
    Noth wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    What does banning botters have to do with CS? We don't need touchy feelie GM's to ask folks about their relationships with their mothers, we need GM's to come in a ban the folks that are doing this crap that is ruining a game with a great amount of potential.

    And wrongful bans would go through the roof.
    Tiki99 wrote: »
    Then hire some GM's/Guides to monitor the zones, I mean they can just port around and check for suspicious activity. It's not long term but for short term why not. Hell, I or other fans would do it, three or four nights a week for free sub or some compensation. They could instantly mute people/bots for full time employees to check out soon after. I think it would be a good short term investment. That's what you do in the real world while you fix the bigger problem behind the scenes. You don't just sit there and watch the business bleed to death. It hurts your brand and turns customers away.

    This right here. They need to hire some active GM's to do this, or at least player moderators that can do this who are trusted to not abuse those powers that can suspend these accounts/bot characters.

    Yep, make them temporary contract employee's give them the power to suspend for 24 hours and tag stuff for review by a full zenimax GM and to recommend bans. If they abuse that power they get fired and banned themselves.

    Yay for wrongful suspensions and bans causing even more of a PR nightmare. Banning will not fix the problem at all. They are banning accounts everyday. It's not making a dent. No game makes a dent with just bannings (even ones with GMs). There is no fix. All they can do is ban and make changes in game and with the inner workings of the game to slow them down.

    Or just do what GM's did in Ultima Online; if they detected someone as using macros, the GM would port in, ask them a question or get them to respond, if nothing happened they would smite them down with lightning and/or ban them.

    Love it!
    What is written above are my honest opinions. If you agree then; "Great!" If you disagree; "Great!" I really couldn't care less either way.
  • Anoteros
    Anoteros
    ✭✭✭✭
    Noth wrote: »
    Anoteros wrote: »
    Noth wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Noth wrote: »
    ElliottXO wrote: »
    Of course there is an instant fix. It's called manpower.

    That is not instant either as it takes time to gather manpower, particularly manpower that wouldn't accidentally ban more accounts than are now.

    No. Manpower is already there. If they have time putting up fancy videos about craglorn, then they could certainly allocate some manpower into bot hunting instead.

    If nothing is done shortly I will not care about craglorn anyway because I'll cancel my sub.

    *facepalm* The people making videos are not the same with customer support. In fact many times you do not want those people (particularly devs) to be in a spot that works directly with people as they tend to struggle with it (not all). Further you don't want to pull advertisers away from advertising, or devs away from bug fixing and developing content (that is suicidal for a game)

    They already appear understaffed in the area so yes, they would have to hire more manpower and that takes time.

    What does banning botters have to do with CS? We don't need touchy feelie GM's to ask folks about their relationships with their mothers, we need GM's to come in a ban the folks that are doing this crap that is ruining a game with a great amount of potential.

    And wrongful bans would go through the roof.
    Tiki99 wrote: »
    Then hire some GM's/Guides to monitor the zones, I mean they can just port around and check for suspicious activity. It's not long term but for short term why not. Hell, I or other fans would do it, three or four nights a week for free sub or some compensation. They could instantly mute people/bots for full time employees to check out soon after. I think it would be a good short term investment. That's what you do in the real world while you fix the bigger problem behind the scenes. You don't just sit there and watch the business bleed to death. It hurts your brand and turns customers away.

    This right here. They need to hire some active GM's to do this, or at least player moderators that can do this who are trusted to not abuse those powers that can suspend these accounts/bot characters.

    Yep, make them temporary contract employee's give them the power to suspend for 24 hours and tag stuff for review by a full zenimax GM and to recommend bans. If they abuse that power they get fired and banned themselves.

    Yay for wrongful suspensions and bans causing even more of a PR nightmare. Banning will not fix the problem at all. They are banning accounts everyday. It's not making a dent. No game makes a dent with just bannings (even ones with GMs). There is no fix. All they can do is ban and make changes in game and with the inner workings of the game to slow them down.

    Or just do what GM's did in Ultima Online; if they detected someone as using macros, the GM would port in, ask them a question or get them to respond, if nothing happened they would smite them down with lightning and/or ban them.

    Funny, I ran macros in UO and not once was I ever banned (it's because they can never catch everyone, heck they didn't even catch most of them). It also does not prevent wrongful bans as there are many that turn off the chat, or simply don't notice when something is addressed to them.

    If we had chat bubbles that wouldn't be a problem.

    Edited by Anoteros on April 18, 2014 5:21AM
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