zenimax actually read the ticket plz?

lslingsby1984rwb17_ESO

9th day still stuck 0 help actually contact me and this issue can be solved

MysticAura

I'm sure that swearing at them will help.

Turelus

Trying posting something slightly less offensive to them and supplying your ticket number here, if a Dev/GM sees it they might be able to help you.

lslingsby1984rwb17_ESO

done that 9 days ago didnt work trying this approach

lslingsby1984rwb17_ESO

well being polite doesn't work either
Question Reference # 140417-042832

Akula

Im in my 3rd day without being able to play and my second fresh download in as many days because the last patch corrupted a bunch of my files and my first download got stuck 90 % through. So I can feel your frustration.

lslingsby1984rwb17_ESO

i have been level 50 for 9 days and still trapped at army of meridia. I have been told that a GM would contact me numerous times and never happened at all. I have done every trouble shooting advice out there and a full uninstall and re download of the game. They are all a bunch of lying ***

sckyline84b14_ESO

I put in a ticket last week asking for help with a quest that vanished from my quest log, so the person emailed me back saying she was giving it to some people to take care of it. The only problem is they haven't even answered me back and she made it so it expires in 200 days. So now if i put in a ticket it says i still have one open so i can not get anymore help.

lslingsby1984rwb17_ESO

yep welcome to the world of poor customer service. At this point the game will fail withing 6 months if they cant sort out the basic stuff

Soliduparrow

did you try /reloadui or relogging?

Rhoric

They have said it is a known issue with that quest. That they will get a fix out when they get it solved. Ranting about your ticket not being answered when the answer is here on the forums in the sticky at the top.

lslingsby1984rwb17_ESO

mcconnell2_ESO wrote: »

did you try /reloadui or relogging?

ok here is the list of things i have done
/reload ui
/camp
log out and in
abandon quest and retake
abandon quest join a group get it shared
deleted numerous folders and modified msconfig under zenimax instructions
searched the formus and tried what ever else i could find
fully uninstalled the game and re downloaded it

all of which did nothing. I have done everything my end. Zenimax on numerous occasions said a GM would contact me in game and this hasn't happened in 9 days pathetic.

Rhoric wrote: »

They have said it is a known issue with that quest. That they will get a fix out when they get it solved. Ranting about your ticket not being answered when the answer is here on the forums in the sticky at the top.

The know issue is that the client isn't updating to the correct version. Even though you can play the game it isn't the correct version. This isn't me saying this this is straight from zenimax support. The solution they can do is put a GM in the game and push people through on a case by case basis which i was promised would occur but hasn't obviously

lslingsby1984rwb17_ESO

well they do check the forums they have taken the swearing out so at least someone is doing their job well done ZOS_ALEXD. This is the fastest response i have had by about 3 days well done. Can you please pass on your knowledge and expertise to the rest of the zenimax staff in how efficient you are as i believe it will resolve a lot of issues.
But he didn't address any of the actual issues just the profanity

lslingsby1984rwb17_ESO

Wow the great teams advice at customer service wait until Tuesday for the next update by then it will be over 14 days of wasted game time and blocked content. They didn't even mention any compensation. Seriously u ppl are usless oxygen thieves. I bet I couldn't even light a match near you due to oxigen deprivation

Soliduparrow

Don't bring the atmosphere into this, dude. It has enough problems on its own.

lslingsby1984rwb17_ESO

Yeh I know I do thoroughly enjoy the game but they have destroyed themselves. I can guarentee u all that any of the fixes on here will not work. The only true fix will cone Tuesday at the earliest when the sever is down for maontenece. This is from a phone conversation I have had with teir 2 technical support. If they just be honest and upfront there would be a lot less annoyed people and I do t see the problem with crediting people game time due to their errors. Yes it will lose revenue temporarily. But these people leaving will lose a lot more and cause the game to fail writhing 6 months when wildstar and the new wow are released

lslingsby1984rwb17_ESO

Just received the bull *** mudcrab auto reply for the 4th time. Just goes to show that customer support are illiterate and completely usless oxygen thieves