Sad and lonely

Firestar_

So, today marks the second week my partner has been unable to log in and play due to that "You have not authorized this computer" crap.

The email never sends, he never gets a code. We think this is because it is an aol account? It lets him in very very very sporadically. Once it let him in an hour later another time it took two days. This is straight up *** to not be able to play a game he bought and subscribed to. Can he even get credit for all these days he's been paying for but unable to play?

He can't change his email because he needs to talk directly to CS in order to change it. (in the case it's because of using an aol email account)

Asked for a callback three times. Only got the first one and that was conveniently when the game had happened to let him in a few minutes before bedtime. At which point the CSR chuckled out a "Oh, so the problem is resolved then! Great!" and hung up the phone.

The other two times there has been no callback. None. And no solution as to when he'll be able to even play.

He's talking about asking for a full refund because he's been unable to play since the beta ended. Which makes the whole reason I'm playing kinda null and void, so grats on successfully suckering two players out of a full imperial edition+sub?

Anastasia

Firestar, I am sorry to read about your situation and hope our Mod jumps in to give you a hand. I'm sure its very frustrating. Best wishes for some help.

Shaie

I agree, the whole "This computer is not authorized to run this game, you have 10 minutes to input the code we sent you." is BS. My husband tried SEVEN times last night, each time waiting the 10 minutes to request a new one, putting in the new one & having it reject it EVERY time. He was ready to quit, but I managed to get a new code sent & input for him today while he was working.

I wonder if it would be easier for your friend to request a full refund & get it, then open a new email address with Yahoo or GMail, make sure it's verified & functional, then create an all new ESO account using that email & repurchase the game. His 30 days free will start with his new code, I believe so he at least won't be out that. Another option would be for him to simply keep calling CS until he gets a human on the phone & even if he IS playing at that moment, don't tell the CS that & get the email address changed.

I hope that your friend can get this worked out, I hate to see potential groupmates/guildmates/friendly players out in the world stymied & give up on the game because of stupid crap like this. I'm not sure what it's supposed to accomplish; as a general rule if someone's obtained account login information they also have all the email information so all it does is frustrate legitimate players into quitting before they've begun.

LunaRae

Hi Firestart_, sorry to hear about the problems Have you submitted an e-mail to customer service as opposed to calling? Wish I was able to assist, unfortunately I'm just a regular ol' user Here's a free bump hoping a mod is able to assist, best of luck!

Harkrider

@ZOS_GINABRUNO, any chance you can assist @Firestar_?