How do i cancel my account when i can not log into my account as my computer isnt authorized?!?!
Jiskoot
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Since the 8th April i have been unable to log into the game, i get that annoying pop up your computer is not authorized check email.... i have NEVER received any email codes, i have sent multiple support tickets and still nothing.
I have received general crap replies from support blaming my system and email account and cookies and well everything but the game its self.
I have 2 phone lines with different internet providers in my house, one for my wife and i and the other for the kids. i have tried to log onto my account from both lines still locked and no access code, i have tried to log on from my wife's computer, she has full access but has that bank bug which we wont talk about, the pop up appears instantly, i have tried to use my kids laptops on the different ISP and still pop up and no emails. i have had my wife use my PC and log onto her account, she was locked instantly then the email code arrived shortly after and she can play, both our email accounts end in outlook and she received the access codes, i receive everything else form eso, the forum badges, support emails even customer surveys, but no access code emails.
I have had very little feed back from support, not even we are aware of this issue and trying to fix it, nada and well tbh Ive had enough.
So i want to cancel my sub and maybe come back if they fix these issues, not just account, but bank, hacking, bugs, ya know they endless list of stuff that needs fixing, also some proper interaction from the devs would be nice also.
But heres my other issue i cant log into my account to cancel my sub, my computer not authorized, actually none of the 6 computers i have tried to access the website on are authorized and no email code sent. How the **** am i supposed to alter my game account in any way if i cant not gain access to it? i have voiced this in support tickets and received not a single reply! I work full time so i don't really have the time to spend hours on the phone to receive no help, my wife has tried but as she is not the account holder they wont deal with her. I cant even just cancel the direct debit as its was done visa, i could i guess spend hours on the phone to my bank to try force a stop on any transaction taken by eso but sometimes that can also involve a fee to block transaction which i shouldn't have to pay.
Overall i am not happy with the service i have received, i cant really criticize the game as i have not had much time to play before my account was locked. And as i cant get any help unlocking it seems pointless to continue with this.
Sorry ive kinda ranted a bit here but im just so frustrated i dont know what to do anymore and the option to just cancel is not something i can do either! so im stuck!
This really is *** poor management and im really disappointed that we are all still expected to just put up with this as its a newly launched mmo, even though there are a lot out there to learn from their mistakes to make sure it doesn't happen here it has.
*sighs* bleh just kinda sums it up for me at this stage, i just want to be able to cancel my sub and move onto something else
I have received general crap replies from support blaming my system and email account and cookies and well everything but the game its self.
I have 2 phone lines with different internet providers in my house, one for my wife and i and the other for the kids. i have tried to log onto my account from both lines still locked and no access code, i have tried to log on from my wife's computer, she has full access but has that bank bug which we wont talk about, the pop up appears instantly, i have tried to use my kids laptops on the different ISP and still pop up and no emails. i have had my wife use my PC and log onto her account, she was locked instantly then the email code arrived shortly after and she can play, both our email accounts end in outlook and she received the access codes, i receive everything else form eso, the forum badges, support emails even customer surveys, but no access code emails.
I have had very little feed back from support, not even we are aware of this issue and trying to fix it, nada and well tbh Ive had enough.
So i want to cancel my sub and maybe come back if they fix these issues, not just account, but bank, hacking, bugs, ya know they endless list of stuff that needs fixing, also some proper interaction from the devs would be nice also.
But heres my other issue i cant log into my account to cancel my sub, my computer not authorized, actually none of the 6 computers i have tried to access the website on are authorized and no email code sent. How the **** am i supposed to alter my game account in any way if i cant not gain access to it? i have voiced this in support tickets and received not a single reply! I work full time so i don't really have the time to spend hours on the phone to receive no help, my wife has tried but as she is not the account holder they wont deal with her. I cant even just cancel the direct debit as its was done visa, i could i guess spend hours on the phone to my bank to try force a stop on any transaction taken by eso but sometimes that can also involve a fee to block transaction which i shouldn't have to pay.
Overall i am not happy with the service i have received, i cant really criticize the game as i have not had much time to play before my account was locked. And as i cant get any help unlocking it seems pointless to continue with this.
Sorry ive kinda ranted a bit here but im just so frustrated i dont know what to do anymore and the option to just cancel is not something i can do either! so im stuck!
This really is *** poor management and im really disappointed that we are all still expected to just put up with this as its a newly launched mmo, even though there are a lot out there to learn from their mistakes to make sure it doesn't happen here it has.
*sighs* bleh just kinda sums it up for me at this stage, i just want to be able to cancel my sub and move onto something else
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Ulvich✭✭✭✭✭Well, the best thing I can suggest at this point is call your credit card company and stop all payment. If Bethesda is ignoring you then the bank would be the next choice.Edited by Ulvich on April 16, 2014 3:36PM- BETA Group: 85 b 9
- Monster Slayer
- Savior of Nirn
- Adventurer Across a Decade
- Tamriel Skyshard Hunter
- Hit hard. Hit Fast. Hit Often.0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭Maybe instead of resorting to calling your bank you could call ZoS customer service? They can probably get it sorted for you.1 -
Ulvich✭✭✭✭✭
Their phone support is a joke. I sent in a request 2 days ago, and they replied with an e-mail. The issue never got resolved, and I never got a phone call from them.jamesharv2005ub17_ESO wrote: »Maybe instead of resorting to calling your bank you could call ZoS customer service? They can probably get it sorted for you.
- BETA Group: 85 b 9
- Monster Slayer
- Savior of Nirn
- Adventurer Across a Decade
- Tamriel Skyshard Hunter
- Hit hard. Hit Fast. Hit Often.0 -
starkerealm✭✭✭✭✭
✭✭✭✭✭This is going to be one of those stupid questions, but, you're sure your account on Outlook isn't eating the message in a spam filter, or something similar... somewhere?0 -
jamesharv2005ub17_ESO✭✭✭✭✭
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Their phone support is a joke. I sent in a request 2 days ago, and they replied with an e-mail. The issue never got resolved, and I never got a phone call from them.jamesharv2005ub17_ESO wrote: »Maybe instead of resorting to calling your bank you could call ZoS customer service? They can probably get it sorted for you.
Was your issue the same as his? If not what relevance is this? Maybe his issue would be easier to solve? Lets not derail his thread with all this hate. He has his own issue he wants help with.1 -
Jiskoot✭and yea ive checked my spam emails and added every other email ive received from eso to my safe list, including the beta invites, the purchase of my account confirmation, eso community, support, everything from them but still no email codes 0
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Harkrider✭✭✭Call 1 (855) 296-3170.
At this time of day, during the week, the wait queue likely won't be long.0 -
Jiskoot✭you got the uk number handy? and will i actually talk to someone before i have to sleep for the night?0
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Harkrider✭✭✭I am not aware of a UK exclusive number, but the NA support line is 24/7.
It's currently noon on a Wednesday so there shouldn't be much of a queue on the line if you're keen on giving it a go.0 -
Invisioblack✭✭✭You could always call and ask to speak with the legal department [410.568.3200] before you initiate a charge-back for fraud.0
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I have a similar issue. I get my emails - but sometimes I get this problem even when I have not even shut down my PC since I played only an hour before and when have I have not changed networks. Its annoying for those of us who use notebook PCs that are used for work and home and thus get new IP addresses very frequently. I played a lot of similar games with this same PC and I have never had this problem before. This security feature needs to have an option where it can be turned off.0
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Hrithmus✭✭✭Are you getting other e-mails? If you have outlook i assume you have a POP3 or IMAP set up? Try checking your ISP e-mail account. I had it happen once where i would be getting e-mail but some reason it was not coming to my outlook even though it was working like 2 days ago.
Check your junk e-mail and also try sending yourself an e-mail to see if it's coming into your outlook inbox. Like i said i would try your real ISP e-mail (Comcast, centrylink etc etc) first. If your e-mail isn't matching your POP3 or IMAP settings may be off or just an outlook issue0 -
Jiskoot✭yup its all fine, i can send and receive everything but i dont get any emails with these codes, im not using the outlook that comes with windows if that makes sense, its a reasonably new hotmail account and like hotmail.com went to .co.uk then live.co.uk now can have outlook.com as they needed more err accounts? anyways as ive already stated my email account is fine, i can send receive and check it on this pc and other pcs without any issues, just not receiving the access code emails 0