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HOW DO I GET MY MONEY BACK?
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Harkrider✭✭✭zenimax.com/legal_terms_us
You just accepted it as soon as you created your account and at the first launch of ESO.
Please read it. Once in your life.
Did you read it?
FEES ARE PAYABLE IN ADVANCE AND, EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, ARE NOT REFUNDABLE IN WHOLE OR IN PART.
and
IF YOU ARE NOT SATISFIED WITH THE QUALITY, FUNCTIONALITY, AVAILABILITY, ACCESSIBILITY OR PERFORMANCE OF A SERVICE, YOU MAY CANCEL YOUR ACCOUNT OR YOUR SUBSCRIPTION TO THE SERVICE. AS NOTED IN THIS AGREEMENT, WHEN YOU CANCEL YOUR ACCOUNT OR SUBSCRIPTION TO A SERVICE YOU WILL NOT BE ENTITLED TO RECEIVE A REFUND OF THE FEES FOR THAT SERVICE UNLESS APPLICABLE LAW REQUIRES A REFUND BE GIVEN.
Edit: Sorry for caps, I pasted this directly from the Terms of Service.
They are specifically talking about the fees i.e. subscription.
They mention nothing in that clause about receiving or not receiving a refund for the main product.
It refers to purchase of the game and subscription fee.
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Just cancel your subscription so you don't lose any more than you already have.
Sometimes it's best to just chalk it up as a loss and walk away. Not without giving them a piece of your mind, of course.
It costs about 60 dollars to complain about a game these days. 1 dollar per complaint, until they eventually ban you.
As you age in life, you'll learn to not purchase every piece of junk game that is released. You'll become a man of value. You'll become more selective. Until one day, you'll get to the point where you no longer purchase or play games anymore. And that will be the day you are truly victorious.0 -
Yankee✭✭✭✭Thechemicals wrote: »The best way is to create a thread on the forums in capslock.
Agree and lol
Although I cannot blame him for wanting a refund. I got into VR fine 3 times between beta and now. But if I had to wait 10 days because they could not fix a very critical quest....it would *** me off to.
But over my 56 years I have bought plenty of games (and other things!) that did not quite work like I anticipated. Never bothered to seek a game refund though because I always played it for awhile first.
Edited by Yankee on April 16, 2014 3:29PM0 -
Harkrider✭✭✭michaelpatrickjonesnub18_ESO wrote: »Just cancel your subscription so you don't lose any more than you already have.
Sometimes it's best to just chalk it up as a loss and walk away. Not without giving them a piece of your mind, of course.
It costs about 60 dollars to complain about a game these days. 1 dollar per complaint, until they eventually ban you.
As you age in life, you'll learn to not purchase every piece of junk game that is released. You'll become a man of value. You'll become more selective. Until one day, you'll get to the point where you no longer purchase or play games anymore. And that will be the day you are truly victorious.
Unless of course you live in the UK, then you're able to threaten action under the protection of Sales of Goods Act and even though it's not applicable in the vast majority of cases (simply being unsatisfied is not enough to enact legal recourse, there remain many stipulations), most companies will refund a customer's money because it's simply the easiest thing to do.0 -
Oblongship✭✭✭✭I bought the game through Gamefly, when i talked to them they said since i bought the digital download i have to get a refund from the game maker. So who do i need to contact about getting a refund for an unplayable game?
1. The game is very playable
2. You bought the game and redeemed the key
3. You will NOT get a refund
4. Stop being such a baby about it...you wont always get your money back for purchases you regret, welcome to the real world!0 -
scruffycavetroll✭✭✭scruffycavetroll wrote: »work with both retailer & zenimax.
call the bank of the credit card you used to pay, if you used that, and dispute the charge.
That is not a valid reason to dispute a charge, and would have unwanted results for the person who decides to take your advice.
You agreed to terms and received the product agreed upon. What exactly would be your grounds for dispute?
ask the op what HIS reasons are, he's looking for a refund, if they're saying no, it's between him and his bank. it's up to his bank to decide if HIS reasons are valid enough, whether is service, support, whatever. the banks don't care about a TOS, they care that you're getting what you paid for, and if you aren't happy, you aren't forced to pay for ANYTHING...but it's between the bank and cardholder.
HE also has NOTHING to lose by doing it. IF he loses the dispute, he pays for the game like he already has, nothing else happens. IF he wins though, bank gives him his money back, and guess what, he now got his key for free.
You have absolutely no bearing on the decision, or whether or not a persons reason is valid...STOP TOUCHING OTHER PEOPLE'S MONEY.
Edited by scruffycavetroll on April 16, 2014 2:22PM0 -
Harkrider✭✭✭Oblongship wrote: »I bought the game through Gamefly, when i talked to them they said since i bought the digital download i have to get a refund from the game maker. So who do i need to contact about getting a refund for an unplayable game?
1. The game is very playable
2. You bought the game and redeemed the key
3. You will NOT get a refund
4. Stop being such a baby about it...you wont always get your money back for purchases you regret, welcome to the real world!
I wish I were as blunt as you, because we definitely share the same feelings regarding this thread.
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tripxSoul ShrivenOblongship wrote: »I bought the game through Gamefly, when i talked to them they said since i bought the digital download i have to get a refund from the game maker. So who do i need to contact about getting a refund for an unplayable game?
1. The game is very playable
2. You bought the game and redeemed the key
3. You will NOT get a refund
4. Stop being such a baby about it...you wont always get your money back for purchases you regret, welcome to the real world!
The game is not playable for me. It will not load past the launcher. and not wanting to throw away $60.00 does not make me a crybaby. So please go troll somewhere else. and by the way i did get my refund.0 -
Bunk✭✭✭
Sounds like a technical issue that could be solved easily, but you just threw up your arms in defeat and demanded your money back like Zenimax was specifically trying to keep you out of their game.Oblongship wrote: »I bought the game through Gamefly, when i talked to them they said since i bought the digital download i have to get a refund from the game maker. So who do i need to contact about getting a refund for an unplayable game?
1. The game is very playable
2. You bought the game and redeemed the key
3. You will NOT get a refund
4. Stop being such a baby about it...you wont always get your money back for purchases you regret, welcome to the real world!
The game is not playable for me. It will not load past the launcher. and not wanting to throw away $60.00 does not make me a crybaby. So please go troll somewhere else. and by the way i did get my refund.
So yeah, it kind of does make you a crybaby :^)
idiot0 -
scruffycavetroll✭✭✭Oblongship wrote: »I bought the game through Gamefly, when i talked to them they said since i bought the digital download i have to get a refund from the game maker. So who do i need to contact about getting a refund for an unplayable game?
1. The game is very playable
2. You bought the game and redeemed the key
3. You will NOT get a refund
4. Stop being such a baby about it...you wont always get your money back for purchases you regret, welcome to the real world!
The game is not playable for me. It will not load past the launcher. and not wanting to throw away $60.00 does not make me a crybaby. So please go troll somewhere else. and by the way i did get my refund.
Silly idea, try right clicking your launcher and select 'RUN AS ADMINISTRATOR' from the list..see if that works.
had a lot of games that would hang at a certain 'verification' / login step and this fixed it most of the time.
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Harkrider✭✭✭scruffycavetroll wrote: »scruffycavetroll wrote: »work with both retailer & zenimax.
call the bank of the credit card you used to pay, if you used that, and dispute the charge.
That is not a valid reason to dispute a charge, and would have unwanted results for the person who decides to take your advice.
You agreed to terms and received the product agreed upon. What exactly would be your grounds for dispute?
ask the op what HIS reasons are, he's looking for a refund, if they're saying no, it's between him and his bank. it's up to his bank to decide if HIS reasons are valid enough, whether is service, support, whatever. the banks don't care about a TOS, they care that you're getting what you paid for, and if you aren't happy, you aren't forced to pay for ANYTHING...but it's between the bank and cardholder.
HE also has NOTHING to lose by doing it. IF he loses the dispute, he pays for the game like he already has, nothing else happens. IF he wins though, bank gives him his money back, and guess what, he now got his key for free.
You have absolutely no bearing on the decision, or whether or not a persons reason is valid...STOP TOUCHING OTHER PEOPLE'S MONEY.
Actually what you've suggested can have very bad consequences for a person. If you were to begin disputing charges simply because you're unhappy with your purchases, legal action can be enacted against you, not to mention your bank will have something to say about it as well.
Being unsatisfied is NOT sufficient grounds to dispute a fully agreed upon purchase regardless of what you may think.
Disputing charges is for:
a) unauthorized charges,
b) incorrect charge amounts, or
c) services unrendered.
Not only was your advice incredibly foolish, but your response is entirely hypocritical. You're allowed to give advice freely, but when I give my own advice, you have to cry that I have no bearing on the decision?
Do more of this :'(0 -
scruffycavetroll✭✭✭scruffycavetroll wrote: »scruffycavetroll wrote: »work with both retailer & zenimax.
call the bank of the credit card you used to pay, if you used that, and dispute the charge.
That is not a valid reason to dispute a charge, and would have unwanted results for the person who decides to take your advice.
You agreed to terms and received the product agreed upon. What exactly would be your grounds for dispute?
ask the op what HIS reasons are, he's looking for a refund, if they're saying no, it's between him and his bank. it's up to his bank to decide if HIS reasons are valid enough, whether is service, support, whatever. the banks don't care about a TOS, they care that you're getting what you paid for, and if you aren't happy, you aren't forced to pay for ANYTHING...but it's between the bank and cardholder.
HE also has NOTHING to lose by doing it. IF he loses the dispute, he pays for the game like he already has, nothing else happens. IF he wins though, bank gives him his money back, and guess what, he now got his key for free.
You have absolutely no bearing on the decision, or whether or not a persons reason is valid...STOP TOUCHING OTHER PEOPLE'S MONEY.
Actually what you've suggested can have very bad consequences for a person. If you were to begin disputing charges simply because you're unhappy with your purchases, legal action can be enacted against you, not to mention your bank will have something to say about it as well.
Being unsatisfied is NOT sufficient grounds to dispute a fully agreed upon purchase regardless of what you may think.
Disputing charges is for:
a) unauthorized charges,
b) incorrect charge amounts, or
c) services unrendered.
Not only was your advice incredibly foolish, but your response is entirely hypocritical. You're allowed to give advice freely, but when I give my own advice, you have to cry that I have no bearing on the decision?
Do more of this :'(
what kind of consequences?! nothing will happen, no one will go after him for the price of a game, you're nuts.
if the OP can't play...sounds like service undrendered. if they aren't fixing a tech problem...service undrendered.
and bro...i did the same thing with chase a week ago, fortunately my issues got fixed so i dropped the dispute. in speaking with them i even asked, what's the worst that could happen...answer: you'll pay for the game.
you're acting like if a person disputes, legal action is gonna be taken...they're gonna spend thousands of dollars to chase after 60?
nope. furthermore, being under 2000, he can go to small claims court, where a rep from whatever company would NEED to show up, they don't he wins.
god...legal action over 60 is what you're implying. don't fear-monger, OP can make his own phone calls and ask his own questions.
Edited by scruffycavetroll on April 16, 2014 2:38PM0 -
Harkrider✭✭✭scruffycavetroll wrote: »scruffycavetroll wrote: »scruffycavetroll wrote: »work with both retailer & zenimax.
call the bank of the credit card you used to pay, if you used that, and dispute the charge.
That is not a valid reason to dispute a charge, and would have unwanted results for the person who decides to take your advice.
You agreed to terms and received the product agreed upon. What exactly would be your grounds for dispute?
ask the op what HIS reasons are, he's looking for a refund, if they're saying no, it's between him and his bank. it's up to his bank to decide if HIS reasons are valid enough, whether is service, support, whatever. the banks don't care about a TOS, they care that you're getting what you paid for, and if you aren't happy, you aren't forced to pay for ANYTHING...but it's between the bank and cardholder.
HE also has NOTHING to lose by doing it. IF he loses the dispute, he pays for the game like he already has, nothing else happens. IF he wins though, bank gives him his money back, and guess what, he now got his key for free.
You have absolutely no bearing on the decision, or whether or not a persons reason is valid...STOP TOUCHING OTHER PEOPLE'S MONEY.
Actually what you've suggested can have very bad consequences for a person. If you were to begin disputing charges simply because you're unhappy with your purchases, legal action can be enacted against you, not to mention your bank will have something to say about it as well.
Being unsatisfied is NOT sufficient grounds to dispute a fully agreed upon purchase regardless of what you may think.
Disputing charges is for:
a) unauthorized charges,
b) incorrect charge amounts, or
c) services unrendered.
Not only was your advice incredibly foolish, but your response is entirely hypocritical. You're allowed to give advice freely, but when I give my own advice, you have to cry that I have no bearing on the decision?
Do more of this :'(
what kind of consequences?! nothing will happen, no one will go after him for the price of a game, you're nuts.
if the OP can't play...sounds like service undrendered. if they aren't fixing a tech problem...service undrendered.
and bro...i did the same thing with chase a week ago, fortunately my issues got fixed so i dropped the dispute. in speaking with them i even asked, what's the worst that could happen...answer: you'll pay for the game.
you're acting like if a person disputes, legal action is gonna be taken...they're gonna spend thousands of dollars to chase after 60?
nope. furthermore, being under 2000, he can go to small claims court, where a rep from whatever company would NEED to show up, they don't he wins.
god...legal action over 60 is what you're implying.
If you honestly think that you can simply dispute a charge and have your bank reimburse you after you purchase a product, then I urge you to continue doing so until you learn your lesson.
Disputing a charge with your bank is NOT the same as receiving a refund from a retailer and should never be treated as such.
But please, you go right ahead.0 -
scruffycavetroll✭✭✭scruffycavetroll wrote: »scruffycavetroll wrote: »scruffycavetroll wrote: »work with both retailer & zenimax.
call the bank of the credit card you used to pay, if you used that, and dispute the charge.
That is not a valid reason to dispute a charge, and would have unwanted results for the person who decides to take your advice.
You agreed to terms and received the product agreed upon. What exactly would be your grounds for dispute?
ask the op what HIS reasons are, he's looking for a refund, if they're saying no, it's between him and his bank. it's up to his bank to decide if HIS reasons are valid enough, whether is service, support, whatever. the banks don't care about a TOS, they care that you're getting what you paid for, and if you aren't happy, you aren't forced to pay for ANYTHING...but it's between the bank and cardholder.
HE also has NOTHING to lose by doing it. IF he loses the dispute, he pays for the game like he already has, nothing else happens. IF he wins though, bank gives him his money back, and guess what, he now got his key for free.
You have absolutely no bearing on the decision, or whether or not a persons reason is valid...STOP TOUCHING OTHER PEOPLE'S MONEY.
Actually what you've suggested can have very bad consequences for a person. If you were to begin disputing charges simply because you're unhappy with your purchases, legal action can be enacted against you, not to mention your bank will have something to say about it as well.
Being unsatisfied is NOT sufficient grounds to dispute a fully agreed upon purchase regardless of what you may think.
Disputing charges is for:
a) unauthorized charges,
b) incorrect charge amounts, or
c) services unrendered.
Not only was your advice incredibly foolish, but your response is entirely hypocritical. You're allowed to give advice freely, but when I give my own advice, you have to cry that I have no bearing on the decision?
Do more of this :'(
what kind of consequences?! nothing will happen, no one will go after him for the price of a game, you're nuts.
if the OP can't play...sounds like service undrendered. if they aren't fixing a tech problem...service undrendered.
and bro...i did the same thing with chase a week ago, fortunately my issues got fixed so i dropped the dispute. in speaking with them i even asked, what's the worst that could happen...answer: you'll pay for the game.
you're acting like if a person disputes, legal action is gonna be taken...they're gonna spend thousands of dollars to chase after 60?
nope. furthermore, being under 2000, he can go to small claims court, where a rep from whatever company would NEED to show up, they don't he wins.
god...legal action over 60 is what you're implying.
If you honestly think that you can simply dispute a charge and have your bank reimburse you after you purchase a product, then I urge you to continue doing so until you learn your lesson.
Disputing a charge with your bank is NOT the same as receiving a refund from a retailer and should never be treated as such.
But please, you go right ahead.
"work with both retailer & zenimax."
What I meant by this cryptic statement was that he needs to call the retailer / zenimax, and try to work it out with them first as the bank won't want to dispute the sale either unless attempts have been made to resolve the issue so the OP DOES need to try to get a refund, or get his issue fixed with tech first. BUT since this is registered software, the likelihood of a refund is slim, so if his issues are tech related, then he has to try tech support.
I'm not saying, dispute everything you don't like willy nilly and just becuase, might have came off like that, not what I meant. This is a last resort.
After trying this, then anyone has every right to dispute a sale, otherwise you wouldn't have a 6 month window to dispute them, and let the bank deal with the companies involved, and the bank will make the decision whether to decide on the cardholder / or the business.Edited by scruffycavetroll on April 16, 2014 2:51PM0 -
Harkrider✭✭✭scruffycavetroll wrote: »scruffycavetroll wrote: »scruffycavetroll wrote: »scruffycavetroll wrote: »work with both retailer & zenimax.
call the bank of the credit card you used to pay, if you used that, and dispute the charge.
That is not a valid reason to dispute a charge, and would have unwanted results for the person who decides to take your advice.
You agreed to terms and received the product agreed upon. What exactly would be your grounds for dispute?
ask the op what HIS reasons are, he's looking for a refund, if they're saying no, it's between him and his bank. it's up to his bank to decide if HIS reasons are valid enough, whether is service, support, whatever. the banks don't care about a TOS, they care that you're getting what you paid for, and if you aren't happy, you aren't forced to pay for ANYTHING...but it's between the bank and cardholder.
HE also has NOTHING to lose by doing it. IF he loses the dispute, he pays for the game like he already has, nothing else happens. IF he wins though, bank gives him his money back, and guess what, he now got his key for free.
You have absolutely no bearing on the decision, or whether or not a persons reason is valid...STOP TOUCHING OTHER PEOPLE'S MONEY.
Actually what you've suggested can have very bad consequences for a person. If you were to begin disputing charges simply because you're unhappy with your purchases, legal action can be enacted against you, not to mention your bank will have something to say about it as well.
Being unsatisfied is NOT sufficient grounds to dispute a fully agreed upon purchase regardless of what you may think.
Disputing charges is for:
a) unauthorized charges,
b) incorrect charge amounts, or
c) services unrendered.
Not only was your advice incredibly foolish, but your response is entirely hypocritical. You're allowed to give advice freely, but when I give my own advice, you have to cry that I have no bearing on the decision?
Do more of this :'(
what kind of consequences?! nothing will happen, no one will go after him for the price of a game, you're nuts.
if the OP can't play...sounds like service undrendered. if they aren't fixing a tech problem...service undrendered.
and bro...i did the same thing with chase a week ago, fortunately my issues got fixed so i dropped the dispute. in speaking with them i even asked, what's the worst that could happen...answer: you'll pay for the game.
you're acting like if a person disputes, legal action is gonna be taken...they're gonna spend thousands of dollars to chase after 60?
nope. furthermore, being under 2000, he can go to small claims court, where a rep from whatever company would NEED to show up, they don't he wins.
god...legal action over 60 is what you're implying.
If you honestly think that you can simply dispute a charge and have your bank reimburse you after you purchase a product, then I urge you to continue doing so until you learn your lesson.
Disputing a charge with your bank is NOT the same as receiving a refund from a retailer and should never be treated as such.
But please, you go right ahead.
"work with both retailer & zenimax."
What I meant by this cryptic statement was that he needs to call the retailer / zenimax, and try to work it out with them first as the bank won't want to dispute the sale either unless attempts have been made to resolve the issue so the OP DOES need to try to get a refund, or get his issue fixed with tech first.
I'm not saying, dispute everything you don't like willy nilly and just becuase, might have came off like that, not what I meant. This is a last resort.
After trying this, then anyone has every right to dispute a sale and let the bank deal with the companies involved, and the bank will make the decision.
I agree, he should attempt a refund from the retailer.0 -
GossiTheDog✭✭✭✭✭Just to be clear, so far everybody who has asked on this forum about a refund and has been through support has got a refund. Including the poster of this topic.0 -
Endolith✭✭✭GossiTheDog wrote: »Just to be clear, so far everybody who has asked on this forum about a refund and has been through support has got a refund. Including the poster of this topic.
The funny thing is that when people mention it you still have other forum members telling them they can't/won't get a refund, even though many clearly have. People should be informed on a subject before commenting on it.
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Harkrider✭✭✭GossiTheDog wrote: »Just to be clear, so far everybody who has asked on this forum about a refund and has been through support has got a refund. Including the poster of this topic.
I'm glad for them, I just hate when people throw around the Sales of Goods Act as a reason that they are entitled to a refund for something they regret purchasing. That's not how the law works, but companies would rather just return money to get people to shut up than actually argue the point.
But really, I'm glad they have received their refunds, although I don't agree that they are all actually entitled to them.Edited by Harkrider on April 16, 2014 3:00PM0