"This Computer not Authorised" on launcher, Still waiting for vailidation email.

cerveau
cerveau
Soul Shriven
I played all through Beta and some of the Early Access
admittedly this is the first time since launch Ive tried to access the game.

I ran the launcher, it patched up, I logged in and then was immediately
presented with the message that my account wasnt authorised to be used on
this machine.

Even though its the same PC ive used all along.

I presume its just a security measure since launch etc.

Anyway the message said I would get an email with a code but
you guessed it, the email never arrived.

Ive checked my account the website all the details look correct so
I guess i gotta wait for this email.......
We have contacted our Customer support team to help you solve your issue.
  • Doowie
    Doowie
    ✭✭✭
    I had this when I was getting access to play from work. I just tried every 10 minutes to get a new code and on the 2nd attempt it came through.

    So be patient, give it the full 10 minutes as it states and then try again.
    [Name]: Doowie Doucheolas
    [Level]: Veteran Rank 5 / [PvP Rank]: Veteran
    [Class]: NightBlade / [Race]: Woodelf
    [Server]: EU Megaserver / [Faction]: Ebonheart Pact
    [Skills]: Medium Armour / Bow / Dual Wield / Werewolf / Clothing

    "The very existence of flame-throwers proves that some time, somewhere, someone said to themselves, You know, I want to set those people over there on fire, but I'm just not close enough to get the job done."
  • Exordium
    Exordium
    Soul Shriven
    I get it all the time- usually pretty quick in response, but anything over 10 minutes gets a re-request and that's usually pretty instantaneous
    "I came here to kick ass and chew bubblegum.... I`m all out of bubblegum..."
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