Support does not even comment on support threads

george.smithb16_ESO

Anyone else notice that "support" rarely comments, if at all, on any of these support threads? I get the sense they are not even read by "support", meaning I guess this post is a complete waste of my time, but whatever. LOL

You occasionally see the one token assistant community manager/liason, and I mean very occasionally, Gina something, but never an actual comment on support.

I'm really starting to see frustrations rise from the masses to the point this thing is going to blow up in their faces if they don't stop keeping their head in the sand, and get out here in the public forums, and talk about what is going on.

They REALLY need a state of the game address at this point. The game is more broken than it was in Beta and today's patch did not appear to address one single critical issue. Zenimax, seriously, you are going to have a mass exodus at the end of free time if you do not take steps to at least quell the masses by sharing information about what the heck is going on?!?

Noth

They post pretty often, people just ignore it because it is not in their specific thread. Heck people easily missed dev posts in a stickied thread.

dermottib14_ESO

Nope, i read the dev tracker. The are addressing *** not critical things like optional quests.

They need to focus on GAMEBREAKING ISSUES.

Noth

The God of Schemes bug that is stopping players is addressed in a dev post within one of the stickies at the top. They've posted about pretty much every spammed bug in the game. There are some that they haven't posted about, but most aren't even to where those bugs are.

george.smithb16_ESO

I have to go searching for those posts, and yes they are there sometimes, like this one:

http://forums.elderscrollsonline.com/discussion/78524/upcoming-patch-highlights-in-progress-updates#latest

That's about as close to state of the game as they've gotten.

However, I think the issue is that people are losing faith in their ability to fix the critical issues, because for example, we've been waiting over two weeks for a fix to the resetting bank issue and some form of restitution.

Not only have they not stopped the bug from continuing to occur, they have also not even sent restitution. They say in the above post that they are exploring their options in this regard, but I think they will find they are taking to long and people will continue to lose patience with them.

I am also used to seeing a least a few dev comments within threads like these, just to let us know they actually read them. I never see that here. Their strategy is a bit baffling to me.

marcweiss81nrb19_ESO

I was banned from the game for 3 days for posting a thread they didnt agree with, The time has since elapsed but im still unable to log into my account. Seems as if it doesnt exist anymore. Of course I have received zero help from "support".

Anoteros

they do to post some flimsy excuse why a thread was closed.
Hypocrites.

Noth

george.smithb16_ESO wrote: »

I have to go searching for those posts, and yes they are there sometimes, like this one:

http://forums.elderscrollsonline.com/discussion/78524/upcoming-patch-highlights-in-progress-updates#latest

That's about as close to state of the game as they've gotten.

However, I think the issue is that people are losing faith in their ability to fix the critical issues, because for example, we've been waiting over two weeks for a fix to the resetting bank issue and some form of restitution.

Not only have they not stopped the bug from continuing to occur, they have also not even sent restitution. They say in the above post that they are exploring their options in this regard, but I think they will find they are taking to long and people will continue to lose patience with them.

I am also used to seeing a least a few dev comments within threads like these, just to let us know they actually read them. I never see that here. Their strategy is a bit baffling to me.

You'll find that a more polite and less whining/emotionally worded thread with more detail is more likely to get a response. I see the devs respond to those far more than thread that simply whine about the bug. Further if it is a bug that is basically being spammed about, you cannot expect a dev comment to all those. They'll typically pick out the most civil ones and respond. However due to how people like to complain, those civil threads usually start getting less posts thus fall off the main page and the non civil ones get the most posts. So basically. If you want to see more dev posts, you got to be civil and stick only to the civil threads.

Also, it is not always possible to fix a bug properly in a quick timeframe. Would you like it if they fixed the bug quickly, but that fix causes even more bugs or a more serious bug down the road?

Soliduparrow

People dont respond to Noth. Im pretty sure he is the Zenimax CEO posting under a fake name.

george.smithb16_ESO

@Noth I have reviewed my post and don't find it whiny or emotional in the least. I'm posting from position of experience, reading hundreds of threads, and I do not see any correlation between how the post is worded and if they do or don't respond, save obvious flames/trolls.

Further, when you choose to get personal with your response, such as trying to assert I am whining or being emotional, you contribute to escalating tempers that start flame wars. I won't bite, but you should try to practice what you preach and be a little more polite in your responses.

george.smithb16_ESO

mcconnell2_ESO wrote: »

People dont respond to Noth. Im pretty sure he is the Zenimax CEO posting under a fake name.

LOL too late!

I guess I should also suggest that if they fixed the terrible dev tracker, so it lists posts in a typical way instead of the huge posts, it would help a lot to confirm if and what they are responding to.

It would also be great to not have to sift through 3 languages I am not the least bit fluent in, LOL!

dermottib14_ESO

Noth, the problem is it is taking way to long to fix game breaking bugs.

There is absolutly no reason a person should not be able to progress in teh the main storyline quest for over 10 days.

george.smithb16_ESO

@dermottib14_ESO that's what I mean. It's not that they are not saying they are working on it. It's how long it is taking them without a single credible fix.

They can't seem to release a patch without breaking people's launcher, and having some people have to completely re-install or not be able to login at all.

They can't seem to fix ANY major, game breaking issue, like the bank, the main story quest blocks, etc etc.

What I would like to hear is an honest response to why they are having such a hard time doing even the most rudimentary things, such as putting out a patch, without completely borking a chunk of the the subscriber access???

That would be valid info, and far more interesting then "we are working on it".

Noth

george.smithb16_ESO wrote: »

I have reviewed my post and don't find it whiny or emotional in the least. I'm posting from position of experience, reading hundreds of threads, and I do not see any correlation between how the post is worded and if they do or don't respond, save obvious flames/trolls.

Further, when you choose to get personal with your response, such as trying to assert I am whining or being emotional, you contribute to escalating tempers that start flame wars. I won't bite, but you should try to practice what you preach and be a little more polite in your responses.

No you are not. I never said your op is. I said that most of the posts about bugs are not civil and simply whining. This post will be lucky to get a response simply because it is not related to actual bugs and while civil is done in a threatening or confrontational tone.

Just looking at the dev tracker shows me how much they respond. I honestly have never seen such an active dev tracker in a game. Most games you are lucky to get 10 or so in the dev tracker per day, there's something like 20-30 here just from today.

People get frustrated that their thread isn't getting a response and then start to ignore any dev comments. For example people complain about no response about the God of Schemes bug (game breaking) yet in a sticky there is a dev stating they know about it and are working on it. Pretty much all posts in the dev tracker are about bugs.

george.smithb16_ESO

@Noth ah ok, thank you for clarifying. I mistook your response.

I don't think I am being threatening or confrontational either (LOL), what I am trying to do is get them to do a better job with the communication, because I want the game to succeed, and most of us just don't understand what is going on.

Zenimax does not look very good to it's support base right now and I would like to see that change for the better.