Castle of the Worm - Progression blocked

ramuza.beoulveub17_ESO

Entering the game today after the update, the quest "The Castle of Worm" had been reset and I tried again. I'll be straightforward on the subject: did not work.

It is totally frustrating to get settled in my situation and unable to continue playing the game. I'm not a fan of PvP, so I have left? without finishing this quest, the game is meaningless, because it took me a long time with this character enjoying the quests maps, dungeons, looking skyshards, collecting materials for my professions.

Now my friends are in the guild VR1 + in new areas and I still stopped at a level 20 quest, hoping for a solution that does not seem to happen, losing PvE content.

Below are the attempts I made several times to try to fix the problem without results:

- Abandon the quest: can not, because it is a main quest;
- Change area and return;
- Close the game, close the launcher, restart the computer (several times);
- Disable all addons;
- Reset the skill points;
- To check the launcher of the game files;
- Log on another computer to check if it was probema the game client;
- Change your password (I do not know what else to try);

I am sending a link to the video of the problem for developers to see the situation in which I find myself. I hope they find a solution to the problem, but I have left is to change the game, and that I do not really like to do.

https://www.youtube.com/watch?v=ey4O0Rat2Oc&feature=youtu.be

grateful for your attention and please do not put solved in the response if the problem remains.

JeNSeN

It's really sad that many players are quitting not only because of bugs, but the main problem is the customer support that doesn't help and seems doesn't know anything about the game.

GossiTheDog

What problem are you actually having? (I don't have time to watch the vid right now).

Saerydoth

JeNSeN wrote: »

It's really sad that many players are quitting not only because of bugs, but the main problem is the customer support that doesn't help and seems doesn't know anything about the game.

But that's the thing - there's nothing support can do for you if the quest itself is bugged. The developers have to fix it first.

This happened in WOW all the time - people would report quests being broken, but there wasn't anything the GM's could do about it other than saying they forwarded the report over to QA.

However, one thing I will say, Zenimax does not have a statement anywhere saying what support can/can't do. Blizzard has a help article you can read that basically tells you what their GM's can and can't do. I think Zenimax needs to make a similar article. Right now...people open support tickets for anything and everything, it's no wonder that wait times are as long as they are.

If it's clearly a bug in the game, all you can do is report it and wait for it to be fixed.

Daggers

GossiTheDog wrote: »

What problem are you actually having? (I don't have time to watch the vid right now).

All the NPCs are in their "Bind Pose" (no animation or AI).

It's the sort of thing you'd expect to see in a game made by 12-yr old hobbyists using Unity 3D.

GossiTheDog

I laughed. Did the OP log a support ticket for this? Could they? (via help.elderscrollsonline.com). "Castle of the Worm" is supposed to be fixed in 1.0.3, for info (the current live version) so this may be a new issue.

JeNSeN

GossiTheDog wrote: »

I laughed. Did the OP log a support ticket for this? Could they? (via help.elderscrollsonline.com). "Castle of the Worm" is supposed to be fixed in 1.0.3, for info (the current live version) so this may be a new issue.

He contacted the support via ticket and yes, this quest still bugged. I can't tell you if is the same bug that they fixed or a new one, but he's having this issue before the "fix" that came with patch 1.0.3.

GossiTheDog

This was the issue 1.0.3 fixed: https://code.google.com/p/esobugtracker/issues/detail?id=2&can=1

Daggers

Yeah I reported the Caldwell one just before 1.0.2 came out (he'd decide to go into a trance near the first exit). I guess they simply swapped personalities from him to the other denizens of Coldhabor

eonowakb16_ESO

Was there not an astronach or something like that on the left, you left out to fight? Maybe thats the reason nothing is visibile there...

The_Desert_Monk

I am having the same issue. To have a bug in the main quest line is a huge deal!

I don't mind doing pvp but not being able to doing anything else to level up is very frustrating.

asafasad

I have a bug related to this quest, but I got a bit further and Cadwell did repair/destroy, whatever you want to say, the steam thing, what he has to do later, but then he freezes and the only thing I can do is talk to him.
And the worst of all is, that this happened at a point of no return!

Dharma_Om

Just a note, I did the quest earlier today. I was so-o-o-o worried about all the stuff I'd been reading in the forums that I almost didn't even try it! Bottom line, it went w/o a hitch! I just hope this is a sign of good things to come! :-)