Maintenance for the week of January 5:
· [COMPLETE] NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
Daytime maintenance and subscription
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shaunmoorhead_ESO wrote: »once again the maint times were placed up to vote... the EU being a smaller player basis than NA lost the vote. You lost end of story, that's how democracy works, crying about it does no good.
And where do you get the impression that the EU has a smaller playerbase than NA? https://www.wolframalpha.com/input/?i=north+aemrica+vs+europe
NA: 559 mio
EU: 601 mio
inhabitants, as there are no stats for "players who play ESO location"
And thats not even counting all the other near to europe timezones like russia, which has a healthy population of gamers as well.
Ever looked at how the other MMOs do it? They usually even have seperate datacenters to accomodate to the EU players and with that seperate patch times. Look at the genre primus WoW, look at rift, etc etc. They know that the GMT timezones are a crowd they can not afford to lose.
So if you want to quote democracy guess who would lose? The small part of the world that is NA
Hold on, is that a website that can't even spell America right....and i should trust those statistics?
Aside from the random foreign website you found (that cant spell a famous noun). again the vote says otherwise.
Also, that website has SQUAT to do with ESO. I could care less about the total population of your country. What it comes down to is the amount of players in each country playing ESO.Edited by shaunmoorhead_ESO on April 15, 2014 5:14PM0 -
amadoth✭ruckus37b16_ESO wrote: »you think this launch is a fail? This launch my many standards is far and away better than most if not all MMO's that have launched in recent memory. Keep in mind that I'm just voicing my humble opinion regarding my perspective of the launch.
Lots of other MMO's had servers down for days, multiple roll backs, lag so bad it took you 5 minutes to turn 180 degrees and countless other issues. ESO has had some issues but not to the degree other games have had at launch.
U sir are so wrong!
So somehow my opinion is wrong? If i stated my post as fact then you could say I was wrong but I didn't - I stated it as an opinion. I also was around for launch for all the major MMO's that have launched and this ESO launch is "in my opinion" one of the better launches that I have been in.0 -
sigh, everytime i get some time of to play its maintenance every 5 min feels like
maybe i should just "not bother at all ey" prolly fallen asleep by the time they're up and running again such a long day ^^ 0 -
hkblurSoul ShrivenI DONT UNDERSTAND WHY PLAYERS FAIL TO SEE THIS
No matter when they take the megaservers down, it's prime time somewhere in some country.
The problem is that scheduled maints are at a time which are NOT low population (ie 3am-7am) to cover the *main* timezones for the server (PST to EST on the NA, and BST to EEST on the EU).
World of Warcraft had the 4am-5am PST / 7am-8am EST scheduled maints, while these guys have the East Coast maintenances going into the afternoon which is ridiculous.
Nobody expects them to tailor to "every country in the world", but if you inconvenience the majority of the subs during times of the day like NOON with SCHEDULED maints, and then have the inevitable (and welcome) unscheduled maints at times like 6PM and 9PM to fix gamebreakers, making us filthy casuals feel as though there isn't any time to play day after day, this is going to send the clear message of 'find another game'.
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Ashenangel✭✭i understand thats its anoying i logged in this morning and could not play due to maintance i go to log in tonight and its down again its very frustraiting but please try to remeber that ingame theres a few bugs,camping bosses ect that people qq about they have to be fixed at some point The worlds gone to hell in a hand basket
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fiftypercentgrey✭✭✭timeslots? maintenance in the morning is ok (I guess). Hotfixing in the evening is nothing to cheer about.
But what does either have to do with ..timeslots or majority votes?ἀπόκρυφος0 -
DalrathSoul ShrivenThis maintenance was scheduled. They are implementing important fixes for a lot of problems. Not only that, but it is only lasting a few hours. In my opinion, this is not grounds for compensating days of play time. If the server was down for over a day straight, then I might consider agreeing about compensation.
I'd like to say something. The schuled maintence was 5:00 AM BST / 6:00 AM CEST http://forums.elderscrollsonline.com/discussion/78452/eso-maintenance-eu-na-megaserver-4-15#latest
But the one we have now during the peek time is an additional maintence, so was not planed forums.elderscrollsonline.com/discussion/79110/additional-maintenance-for-eu-megaserver-4-15-14-11am-edt-4pm-bst#latest
I can understand how this is annoying for people, but for those that remember the starting months of WoW, then they'll know what a maintance down time is like.0 -
Leggit✭✭some very silly posts here....I don't think ZOS thinks any less of EU players just because they have taken the server down during EU prime time. I didn't see many EU players complaining when the NA server went down for 18hrs during EA...oh wait that's because they were playing...get a grip u sad sacks.1
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JessieColt✭✭✭✭I DONT UNDERSTAND WHY PLAYERS FAIL TO SEE THIS
No matter when they take the megaservers down, it's prime time somewhere in some country.
The problem is that scheduled maints are at a time which are NOT low population (ie 3am-7am) to cover the *main* timezones for the server (PST to EST on the NA, and BST to EEST on the EU).
World of Warcraft had the 4am-5am PST / 7am-8am EST scheduled maints, while these guys have the East Coast maintenances going into the afternoon which is ridiculous.
Nobody expects them to tailor to "every country in the world", but if you inconvenience the majority of the subs during times of the day like NOON with SCHEDULED maints, and then have the inevitable (and welcome) unscheduled maints at times like 6PM and 9PM to fix gamebreakers, making us filthy casuals feel as though there isn't any time to play day after day, this is going to send the clear message of 'find another game'.
I am curious as to where you got the Concurrency numbers that you are using to determine that the times you stated are not "low population" compared to other times during the day.
Could you provide a link to the web site/page where Bethesda/Zenimax have posted the information regarding the concurrency numbers based on the various times of the day for each of the servers? Thank you0 -
KagemaneSoul Shrivenshaunmoorhead_ESO wrote: »shaunmoorhead_ESO wrote: »SOOO? You think they should have their entire dev team there 24 hours a day seven days a week. The company is in NA...they work on NA times...they sleep on NA times... its inconsiderate to expect them to do 2 separate time slots for maint...WHEN THERE WAS A VOTE. Your side lost the vote.
I had to read this post 4 times to understand it, and I am still not sure if I do.
You are trying to say that since the company is in US they sleep in US times, and therefor we customers must adjust to the company's time zone?
How old are you? This is not how business goes at all. I understand and respect all the comments in this thread, but I simply cannot understand yours.
This is how business goes actually. And no i meant North American(Canada, United States, Mexico) Yes, that NA. The Average American - works between 7am and 6pm. Making not just ZENIMAX the only one who follows these time slots. But, All the people who VOTED and WON probably work or sleep during this time. Once again if you read my post 4-5 times you'll see this was chosen by vote. its like trying to renegotiate a new president...which im sure our country would love to do...you just cant do it.
I do not agree with you.
We are the customers, so they have to adjust to ourselves, in order to make us want to buy their product. Being in a different time slot is no excuse at all for that.
If some developers of Zenimax have to work during the night for certain maintenance days, so be it. Do you really think in NA countries there is nobody working at 3am? What happens when you turn on the radio? A recording? Who comes when you ask for a taxi? A robot?
I have no idea about the vote you talk about, but it seems such an stupid idea to only give support for your product in a certain time spam. The people responsible of maintenance can surely divide themselves in 2 groups, one for NA and one for EU, and do the maintenance in the better hours, even if they live in NA countries. I assure you this is not a huge deal at all, you only have to pay those people an extra for working night-time, since it is not every day, just an extraordinary night. I can guarantee you will have a lot of volunteers for that extra cash in any company.
If they do not want to do it, so be it, it is their company and it is their decisions. But then, this is why I expect a day in return.
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Mendoze✭✭✭shaunmoorhead_ESO wrote: »SOOO? You think they should have their entire dev team there 24 hours a day seven days a week. The company is in NA...they work on NA times...they sleep on NA times... its inconsiderate to expect them to do 2 separate time slots for maint...WHEN THERE WAS A VOTE. Your side lost the vote.
You keep on referring to some vote, but this is the first time I even heard about that there even was some vote. When this vote you talk about was held, and who were eligible to vote? Do you happen to have a link to this vote?
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http://forums.elderscrollsonline.com/discussion/78452/eso-maintenance-eu-na-megaserver-4-15
"The European megaserver will be brought down at 5:00 AM BST / 6:00 AM CEST. At this time, we expect the European megaserver to be back online by late morning.
The North American megaserver will be brought down at 8:00 AM EDT / 1:00 PM BST. At this time, we expect the North American megaserver to be back online by midday."
For all of you complaining about the timing of the server update and asking why it wasn't planned for off-peak times....
Learn to read. This is CLEARLY an emergency update. S**t happens. I hope you get to play soon. I know how frustrating it can feel to be locked out. I am on vacation this week and it is pouring outside. This was supposed to be a perfect day to work in smithing. But, like you I am stuck here going in circles with people who refuse to view things from anyone's perspective than their own. I am sure they had a good reason to take the servers down, despite the claims ZOS has no interest in trying to *** off customers. Hopefully in a few hours things will be patched and better than ever.
And, actually, EU had the favorable time planned. It is spring recess for many school districts over here so being down all day is just as irritating...0 -
ZOS_AmeliaR✭✭✭✭✭We understand the frustration around today's maintenance windows, but in order to keep this discussion open, we need everyone to remain constructive. Maintenance times can be a contentious issue, and while we don't expect everyone to agree, we do expect those who disagree to do so civilly.
As for today's extended maintenance, we'd like to point out that our scheduled maintenance windows normally only last a few hours, and today's was an exception.Edited by ZOS_AmeliaR on April 15, 2014 5:31PM3 -
Tai✭✭ZOS_AmeliaR wrote: »We understand the frustration around today's maintenance windows, but in order to keep this discussion open, we need everyone to remain constructive. Maintenance times can be a contentious issue, and while we don't expect everyone to agree, we do expect those who disagree to do so civilly.
As for today's extended maintenance, we'd like to point out that our scheduled maintenance windows normally only last a few hours, and today's was an exception.
An ETA would work like a charm, calming down a bit a lot of players.
Please talk to us more.0 -
Ethoir✭✭✭They gave one. The extended maintenance period for the NA megaserver for example has a rough ETA of the early evening hours (US EST) at the latest. This means between 6 and 7 PM in the worst case.Participant in the Sanguine's Tester beta group since November 2013.0 -
lfseeney_ESO✭✭Well as every time the NA server is brought down it breaks and the Mat takes an extra 6 -12 hours, be glad you do not have the hardware we have.
The lack of decent hardware is really amazing, but I guess DELL had a sale when the went looking for a server.
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KerinKor✭✭✭✭✭
✭Meh, now the web server is double-posting and glitching due to load.
LOL.Edited by KerinKor on April 15, 2014 5:50PM0 -
KerinKor✭✭✭✭✭
✭I believed this thread is about the
I believed this thread was about the EU server and there is NO ETA for that one.They gave one. The extended maintenance period for the NA megaserver for example has a rough ETA of the early evening hours (US EST) at the latest. This means between 6 and 7 PM in the worst case.
Of course, ZOS don't really seem to care about the EU server, this second downtime of the day doesn't even warrant a Tweet.0 -
Valerien✭✭✭Rather than tell people to stay calm wouldn't it be better to give an ETA for when the European Server will be back up. Early Afternoon doesn't mean anything.0 -
shaunmoorhead_ESO wrote: »SOOO? You think they should have their entire dev team there 24 hours a day seven days a week. The company is in NA...they work on NA times...they sleep on NA times... its inconsiderate to expect them to do 2 separate time slots for maint...WHEN THERE WAS A VOTE. Your side lost the vote.
You keep on referring to some vote, but this is the first time I even heard about that there even was some vote. When this vote you talk about was held, and who were eligible to vote? Do you happen to have a link to this vote?
REGULAR MAINTENANCE DAYS & TIMES
ZOS_JessicaFolsomZOS_JessicaFolsom Administrator, Moderator admin
April 10 edited April 11 in Server Status
Starting immediately, we have changed the regular maintenance times for The Elder Scrolls Online, BASED ON PLAYER FEEDBACK. The game undergoes regular maintenance to provide you with the best service possible. We have scheduled the following windows for this purpose, although we may not need to use them every week:
North American Megaserver
Tuesdays at 8:00am EDT (12pm GMT)
Fridays at 8:00am EDT (12pm GMT)
European Megaserver
Tuesdays at 6:00am CEST (5:00am BST)
Fridays at 6:00am CEST (5:00am BST)
http://forums.elderscrollsonline.com/discussion/75114/regular-maintenance-days-times#latest
If you participated in the BETA at the end of the survey you are supposed to take there was a poll for time slots....also if you participated in the early release for being a pre-order....there was an email sent for time slot poll. And sometimes they may have to do emergency extensions get over it.
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Jaburra✭I think what you're bickering about is moot. The trouble I see is that this company seems to be such rookies at all things on-line. I've lost another day to down-time. The length of which is astounding. ALL day? We'll TRY to have it back up by EARLY EVENING? Oh, come on, that's pathetic.
ROFLMAO hahahahahahahahahaha! Again I refer you to my previous comment on how people here have obviously not been part of any other MMO release... like in history. ALL MMOs have these problems upon release, most of them even more so. So instead of flaming the devs for "being such rookies" why don't you do us all a favor and go back to your F2P game or WoW, or wherever you came from. We don't want you here.0 -
ItsGlaive✭✭✭✭✭
✭ZOS_AmeliaR wrote: »We understand the frustration around today's maintenance windows, but in order to keep this discussion open, we need everyone to remain constructive. Maintenance times can be a contentious issue, and while we don't expect everyone to agree, we do expect those who disagree to do so civilly.
As for today's extended maintenance, we'd like to point out that our scheduled maintenance windows normally only last a few hours, and today's was an exception.
Was last week's an exception too?Allow cross-platform transfers and merges0 -
shaunmoorhead_ESO wrote: »shaunmoorhead_ESO wrote: »SOOO? You think they should have their entire dev team there 24 hours a day seven days a week. The company is in NA...they work on NA times...they sleep on NA times... its inconsiderate to expect them to do 2 separate time slots for maint...WHEN THERE WAS A VOTE. Your side lost the vote.
I had to read this post 4 times to understand it, and I am still not sure if I do.
You are trying to say that since the company is in US they sleep in US times, and therefor we customers must adjust to the company's time zone?
How old are you? This is not how business goes at all. I understand and respect all the comments in this thread, but I simply cannot understand yours.
This is how business goes actually. And no i meant North American(Canada, United States, Mexico) Yes, that NA. The Average American - works between 7am and 6pm. Making not just ZENIMAX the only one who follows these time slots. But, All the people who VOTED and WON probably work or sleep during this time. Once again if you read my post 4-5 times you'll see this was chosen by vote. its like trying to renegotiate a new president...which im sure our country would love to do...you just cant do it.
I do not agree with you.
We are the customers, so they have to adjust to ourselves, in order to make us want to buy their product. Being in a different time slot is no excuse at all for that.
If some developers of Zenimax have to work during the night for certain maintenance days, so be it. Do you really think in NA countries there is nobody working at 3am? What happens when you turn on the radio? A recording? Who comes when you ask for a taxi? A robot?
I have no idea about the vote you talk about, but it seems such an stupid idea to only give support for your product in a certain time spam. The people responsible of maintenance can surely divide themselves in 2 groups, one for NA and one for EU, and do the maintenance in the better hours, even if they live in NA countries. I assure you this is not a huge deal at all, you only have to pay those people an extra for working night-time, since it is not every day, just an extraordinary night. I can guarantee you will have a lot of volunteers for that extra cash in any company.
If they do not want to do it, so be it, it is their company and it is their decisions. But then, this is why I expect a day in return.
Do you have any idea how difficult it is to maintain fully functional bug free server. Think about how long they take currently to fix things....and you want to divide their team up? And obviously there are people with night time jobs. Bartenders, people who work at the movies, restaurants, and others i'm sure. But the average business closes between 6-8 pm EVEN MALLS close around this time. They are not concerned with the minority that have chosen a career in a field with in-calculable work schedules.
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Kililin✭✭✭✭ZOS_AmeliaR wrote: »We understand the frustration around today's maintenance windows, but in order to keep this discussion open, we need everyone to remain constructive. Maintenance times can be a contentious issue, and while we don't expect everyone to agree, we do expect those who disagree to do so civilly.
As for today's extended maintenance, we'd like to point out that our scheduled maintenance windows normally only last a few hours, and today's was an exception.
With all due respect, but i doubt you understand the frustration.
Timeframes like in a few hours or sometime in the evening (evening somewhere on the world) are not sensible.
Not saying why you need to take down servers does not help to appease your customers.
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well i guess now that the EU server is back up the crying in this thread will stop...tootles0
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Muzzh✭I really don't mind maintenance when necessary
I really DO MIND you not updating us
Your normal maintenance was 3 hours.. then you posted "a little longer than expected" yet 3 hours later, you have no update. That is just lame and disrespectful as we are customers, which clearly you tend to forget.
How hard is it to take 5 sec to post each hour - still working on it; we're thinking 2 hours ; we're thinking 10 hours. Doesn't matter what it is, just keep the paying customers up-dat-ed0 -
Tolio✭shaunmoorhead_ESO wrote: »shaunmoorhead_ESO wrote: »once again the maint times were placed up to vote... the EU being a smaller player basis than NA lost the vote. You lost end of story, that's how democracy works, crying about it does no good.
And where do you get the impression that the EU has a smaller playerbase than NA? https://www.wolframalpha.com/input/?i=north+aemrica+vs+europe
NA: 559 mio
EU: 601 mio
inhabitants, as there are no stats for "players who play ESO location"
And thats not even counting all the other near to europe timezones like russia, which has a healthy population of gamers as well.
Ever looked at how the other MMOs do it? They usually even have seperate datacenters to accomodate to the EU players and with that seperate patch times. Look at the genre primus WoW, look at rift, etc etc. They know that the GMT timezones are a crowd they can not afford to lose.
So if you want to quote democracy guess who would lose? The small part of the world that is NA
Hold on, is that a website that can't even spell America right....and i should trust those statistics?
Aside from the random foreign website you found (that cant spell a famous noun). again the vote says otherwise.
Also, that website has SQUAT to do with ESO. I could care less about the total population of your country. What it comes down to is the amount of players in each country playing ESO.
Actually you should've done more than read the link description (as that was a typo by me, that wolfram autocorrected). Also wolfram is a welly regarded semantic search engine, the only one available for that issue.
You can check wikipedia or any other site, I show you statistics about inhabitants and you have no other argument than " it doesn't show eso players"?
So where is your argument founded on than? A greater population = more possible players. Its not rocket science...
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BigM✭✭✭✭✭
✭ROFL, I can't believe every new game that comes out someone has to make a post like this and everyone else gets sucked in it. Let's be honest here guys the only game everyone should be upset with is Simcity, now that was a total bust.
This is nothing for an MMO, in fact I think the game is rocking and things are getting fixed quite fast.“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.”
― Stephen Hawking0
