What kind of service is this?

midore

Excellent Customer service by RAY!!!

First, he didn't just copy and paste the same solution post.
Second, didn't even read thru the email to know whats going on.
Third, closed the case before it is resolved.

P.S. Can I get Skylar back on this matter


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Subject
Completed the Report for Duty quest, and it did not award a skill point. Pls help. Thank y

Response By Email (Ray) (04/14/2014 10:56 PM)
MIDORE..
NOT all quests reward points?

I don't know what quest you are engaging?

Please remember that as you Quest...

Ray

Customer By CSS Email (MIDORE) (04/14/2014 10:48 PM)
Hi All

I have tried the repair option as stated in my earlier reply. What else should I do?

Cheers,

MIDORE

From: ESO English Support [mailto:ESO_Help@helpmail.elderscrollsonline.com]
Sent: Tuesday, 15 April, 2014 6:24 AM
To:
Subject: Completed the Report for Duty quest, and it did not award a skill point. Pls help. Thank y [Incident: 140414-064441]

Response By Email (Ray) (04/14/2014 06:23 PM)
Hi MIDORE,

Thank you for bringing this to our attention.
We're currently working on a solution, but we're having some trouble pinpointing the issue.
If you'd like to help speed up the solution, we would love some help collecting information to fix this problem!
The first step we'd like you to try is a soft reset.
Please log out of the game, close the launcher, and wait for at least 15 minutes.
Then log back in and check your skill points again.
If they still are missing, please log out and repair the launcher. You can find the repair option under "Game Options." Once the repair has finished, log back in and see if your skills are working.
If for some reason your skill points are still missing, please let ME know.
Thank you for your patience, and for helping us resolve this issue as quickly as possible!

Best regards,

Ray
Customer By CSS Email (MIDORE) (04/14/2014 03:32 PM)
Hi Skylar

I have tried the repair option. The skill point is still missing. What should I do next? Is it possible for you to let me redo the quest again? Pls let me know. Thank you.

Cheers,

MIDORE

From: ESO English Support [mailto:ESO_Help@helpmail.elderscrollsonline.com]
Sent: Tuesday, 15 April, 2014 12:04 AM
To:
Subject: Completed the Report for Duty quest, and it did not award a skill point. Pls help. Thank y [Incident: 140414-064441]

Response By Email (Skylar) (04/14/2014 12:03 PM)
Greetings!

Thank you for contacting The Elder Scrolls Online customer support team!

Thank you for bringing this to our attention. We're currently working on a solution, but we're having some trouble pinpointing the issue. If you'd like to help speed up the solution, we would love some help collecting information to fix this problem!
The first step we'd like you to try is a soft reset. Please log out of the game, close the launcher, and wait for at least 15 minutes. Then log back in and check your skill points again.
If they still are missing, please log out and repair the launcher. You can find the repair option under "Game Options." Once the repair has finished, log back in and see if your skills are working.
If for some reason your skill points are still missing, please let us know.
Thank you for your patience, and for helping us resolve this issue as quickly as possible!


Warm Regards,
The Elder Scrolls Online Team

Question Reference # 140414-064441
• Date Created: 04/14/2014 12:00 PM
• Date Last Updated: 04/14/2014 10:56 PM
• Status: Solved

Jadeviper1974

I get the feeling Skylar and Ray are just bots, lol.

NorieleMG

Jadeviper1974 wrote: »

I get the feeling Skylar and Ray are just bots, lol.

I get the feeling they're all bots.