Maintenance for the week of November 25:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Official Statement on Payment Methods
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ZOS_JessicaFolsom wrote: »basketball_rickyb16_ESO wrote: »
Yes, game time cards should be available at Best Buy and GameStop some time this week. Target and Walmart will also be getting them, but we do not currently have a confirmed ETA from them.
Can you sell them at other locations? This means that Canadians (we live in North America too) have to go to Walmart or Best Buy (which I don't have in my town) to buy the cards. They should be sold at game stores such as EB Games or Future Shop as well.0 -
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Rook_Master✭✭✭✭✭The banks handle the authorization charge, which doesn't even matter if it's a credit card. If you used a debit card, and you don't have the $15 dollars to cover the authorization charge, you probably shouldn't be getting a sub anyway.0 -
ZOS_JessicaFolsom wrote: »basketball_rickyb16_ESO wrote: »
Yes, game time cards should be available at Best Buy and GameStop some time this week. Target and Walmart will also be getting them, but we do not currently have a confirmed ETA from them.
Can you sell them at other locations? This means that Canadians (we live in North America too) have to go to Walmart or Best Buy (which I don't have in my town) to buy the cards. They should be sold at game stores such as EB Games or Future Shop as well.
Can't speak for Canada, but I know they are available in EB Games in Australia. I was overcharged for my physical Imperial Edition when I preordered and paid in full, and they were trying to up sell me a game card, instead of giving me some money back.0 -
ebunts14_ESO✭✭✭vangelis866eb17_ESO wrote: »ebuntsb please stop spamming if you are not aware of the issue or you fail to understand it
When you become a paid employee of ZOS then you can stop me from posting on these forums. Nor do you know anything about my payment method. May be I understand it more than you may think.0 -
Vladish✭✭Rook_Master wrote: »The banks handle the authorization charge, which doesn't even matter if it's a credit card. If you used a debit card, and you don't have the $15 dollars to cover the authorization charge, you probably shouldn't be getting a sub anyway.
Grow out of your troll pants, will ya?1 -
ebuntsb your post is off-topic and the subject has been discussed allready on the "bank account beeing charged" thread more than once allready. that type of arguement has nothing to do with the subject.Edited by vangelis866eb17_ESO on April 15, 2014 2:46PM1
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Zenimax, we will not forget how you treated us. You had no right to retain our money. I've contacted the Consumer Protection Bureau. Hopefully you violated a law or two and they force you to offer us a complete refund of ESO and any monies withheld.2
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epoling✭✭✭✭Gonsecub, I promise you the Consumer Protection Bureau will refer you to your bank. They are the ones holding your money. Bethesda released it as soon shortly after they got the okay on it. Banks do this crap all the time. My son's bank recently extended their hold times to three weeks. There is no way Bethesda is going to release tens of thousands of holds automatically but choose yours and a (relatively speaking) few others out of spite.1 -
Charwyn✭✭There is no way Bethesda is going to release tens of thousands of holds automatically but choose yours and a (relatively speaking) few others out of spite.
Yeah. Sure. Also they won't send me my tickets back as "Resolved" for no reason or forget about others.
It's all purely automatic!
Maybe, that's why it's screwed up as Oblivion itself.Edited by Charwyn on April 15, 2014 3:49PM1 -
ebuntsb14_ESO wrote: »ZOS was clear on what was needed to set up an account. Its not their fault people tend not to read things. Then when people think they get blind sided they get mad. It WAS Clear that a method of payment would need to be used to set up an account.
Nor is it ZOS issue how the different companies do their business. ZOS does not control those companies.
If you don't have a cc/debit card, then you can get a pre-paid card and then once before first payment is made you can cancel your account or you can change payment method. Problem solved.
Considering the number of players, those that are complaining is just a very small fraction of the player base. And it is common practice to have a means to pay for a subscription at time of account creation. Its been this way since UO.
Please read the following if your comprehension is low please have someone explain it you at your location.
Most Merchants only process a fee between .01 to 1.00 to verify the card is authentic and valid. They do not however authenticate the full amount 30 days in advance even if it is a temp hold. This is where people are getting upset. Not the fact that they are placing a hold but the fact that they are doing if for the whole amount. Go to any gas station use your credit card and you will see(before end of day batch of the store) a 1.00 dollar hold on your account this is to verify the card is valid for payment. Then once the End of Day Batch happens the full amount goes through and the 1.00 fee drops off in a few hour to days. The only time this does not happen is when you use the debit side of your ATM/CC issued by your bank the full amount of the purchase comes out instantly. The merchant has full control over what is charged for a hold and authorization charge. At least I did when I had my merchant account when my business was open.2 -
sambu✭I used a virtual cc (provided from my bank account to avoid the use of my real cc number) to pay the account. In the email that confirm the subscription plan you say the total is 0,00 € but on my real cc I see that you take 65,94 €.
So you have taken the 65,94 €, but on my account page under "billing date" it says "You will be billed on May 6, 2014 for €65.94". Do I have to pay two times?
Thank you and sorry for my bad english.
update:
My virtual cc is expired, I didn't receive my payment back and on my account page it says that I have only 21 days left and I will be billed on may. Where is my money?Edited by sambu on April 15, 2014 4:13PM0 -
Ashlita✭✭What is more concerning to me is the fact that even in this statement they only tell half of the story.
There is a reason why they made this statement and why they offer the refund for all charges till 11th april.
In Germany the Customer Protection Center got involved regarding this issue and sent ZOS a cease and desist declaration with penalty clause on April 11th.
Basically they broke european and german customer protection laws with this and where at fault for misleading advertisement.
ZOS decided to sign and admit this and publicly gave up this statement.
However they still dont get it it seems cause they are still blocking access to the 30 days included game time which is the main reason why customer protection got involved. So i guess if they keep going on like this ZOS might face court charges in Germans and Austria at least if the Customer Protection center do not evolve it into a EU matter.
Way to go ESO. Get too greedy with sub money and get thrown out of europe for it... Surely the way for a suceeding game.. hilarious...
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Bansheedragon✭✭✭felixgamingx1 wrote: »I don't think customers and the game staff/developers are on the same page here...
We are not even on the same chapter, much less the same page.2 -
Rook_Master wrote: »The banks handle the authorization charge, which doesn't even matter if it's a credit card. If you used a debit card, and you don't have the $15 dollars to cover the authorization charge, you probably shouldn't be getting a sub anyway.
Yes they handle the charge but not the amount. Ok I really hate doing this but some people cannot read unless it is in bold and caps. PEOPLE ARE NOT UPSET ABOUT THE FACT THAT THERE WOULD BE A NOMINAL AUTH CHARGE ON THEIR ACCOUNT. WHAT THEY ARE UPSET ABOUT IS THE AUTH CHARGE IS THE FULL AMOUNT OF THE SUB INSTEAD OF THE INDUSTRY STANDARD OF .01 TO 1.00. NO OTHER MMO I HAVE PLAYED HAS CHARGED THE (ok please read) FULL SUB AMOUNT AS AN AUTH CHARGE EVER. There is also another group of people that got screwed because there were no game cards shipped at the time of release for those that do not have CC or bank accounts/paypal. They are also upset because they had to input a paid card with no recourse to not have to use real money to get their 30 days of time that was included in the cost of the game.
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Bansheedragon✭✭✭ebuntsb14_ESO wrote: »ZOS was clear on what was needed to set up an account. Its not their fault people tend not to read things. Then when people think they get blind sided they get mad. It WAS Clear that a method of payment would need to be used to set up an account.
Nor is it ZOS issue how the different companies do their business. ZOS does not control those companies.
If you don't have a cc/debit card, then you can get a pre-paid card and then once before first payment is made you can cancel your account or you can change payment method. Problem solved.
Considering the number of players, those that are complaining is just a very small fraction of the player base. And it is common practice to have a means to pay for a subscription at time of account creation. Its been this way since UO.
If there is one thing I hate its having to repeat myself ad infinitum to close minded fools who cannot see past their own nose.Bansheedragon wrote: »What people are angry about is this.
1. That there is no mention of them doing an authorization charge much less that they actually put a full month subscription on hold for up to a month for some people.
2. They will deny you access to the free 30 days that you already paid for unless you commit to a sub plan and pay their exorbitant authorization charge.
3. People who dont have a CC or other methods of paying for a sub, or dont have money available at them time of adding their game code will not be able to play for the free 30 days until they have money.
4. There are little to no communication from ZOS, and what little information we do get are vague at best and only serves to strengthen peoples suspicions and anger.
Some people live from paycheck to paycheck, and will have budgeted for the monthly subs from the time the free 30 days ends, but not before that time which is the reason many dont have the money to pay for it right now.
And it dont help that the game time cards they offer as an option was not even available when the game launched.
What they should do is allow people to play for the 30 days and then just suspend the account after that time until such a time that people pay for additional gametime.
I frankly dont see why they need to have people set up a sub before the 30 days are up, its completely unnecessary to do.
Anyone who wants to play beyond the 30 days will choose to pay for additional gametime, they do not need to be forced to do so.
Maybe you are just too blind to see what is really going on because you have not encountered these problems.2 -
Absynthe✭✭Actually it annoys me that some people think they should play for free while us pre-pay card people already purchased a sub, knowing it's a sub based game.Leonine Tigeress2 -
otomodachi✭✭✭Zenimax Media's chairman/CEO is Robert A. Altman... maybe he got confused and is trying to recreate the mess that was the Popeye movie.What do you gain by criticizing a CSR complaint?1 -
It's been 11 days now and i still have a PENDING transaction on my bank account statement, even though i canceled the subscription not even 2 minutes after finishing the required steps for activation.
Their so called authorization method is nothing less than robbery, and ESO is the first and ONLY MMO to use this lame method (without even a warning) and i've played quite a few MMOs.
What's even more outrageous is that they even have the nerve to blame it on us customers for not reading/understanding something that they NEVER wrote to begin with.Edited by vinnie911 on April 15, 2014 5:17PM1 -
otomodachi✭✭✭It's been 11 days now and i still have a PENDING transaction on my bank account statement, even though i canceled the subscription not even 2 minutes after finishing the required steps for activation.
Their so called authorization method is nothing less than robbery, and ESO is the first and ONLY MMO to use this lame method (without even a warning) and i've played quite a few MMOs.
What's even more outrageous is that they even have the nerve to blame it on us customers for not reading/understanding something that they NEVER wrote to begin with.
I've said similar things before, but if I used language like was in the OP when trying to resolve a guest complaint at my job, I would be fired. I would fire MYSELF. Jessica, I'm assuming you're just the messenger; if you actually wrote that statement, I hope you don't get fired because it seems like you're really trying to do right and it's appreciated.What do you gain by criticizing a CSR complaint?1 -
Some of us used a debit card with limited funds in which we had to budget the purchase of this game with. I allocated $60 with the understanding that my next monthly check (disabled veteran) would finance my monthly sub. So I'm locked out of the game. I paid for a game, played a few days of "early access" and now I cannot play at all because I used that card to pay my electric bill. Had I known about this $15 in advance, I would have made sure it was there.
I agree that a preauthorization should never be over $0.99. I've never in my life seen one higher than that.1 -
The authorization hold makes sense. This is one way that helps keep gold sellers out of the game. Of course, it doesn't stop them if they use stolen credit cards, but it is still something that is necessary in a game like this.
People should educate themselves on how authorization holds work. They work the same way, for all merchants, no matter where you do a purchase from. While it isn't Zenimax's (or any other retailer's) job to explain how authorization holds work, it still might help to provide this link explaining the process.
http://en.wikipedia.org/wiki/Authorization_hold
Lots of people freak out when they see a pending charge because they don't know what it is.
You say this will keep gold spammers off the game. I have to say that since having this take effect I have no noticed a decrease. In fact, within three days I had five messages (not in chat but actual mail messages) from gold spammers. So this does not seem to working if that was the intent, unfortunately.
The issue with the hold seems to be less what it is, ie. a pending charge that will fall off, and more that either:
1. They have to go through this before playing the days that came with the game (though other MMOs have done this in the past as well)
2. That they hold the full amount rather than $1 or $0.01.1 -
Elirienne✭✭✭✭gijszaccountsb16_ESO wrote: »I understand why you are removing the payment options for now, but you are instead creating another problem.
I mentioned this in an earlier topic, but most people in the EU don't have a Credit Card nor do they choose to have PayPal..
On what planet do you live on, friend? Most people in EU countries have cards. There is no other way to get paid , other than money into your bank account. Seriously... it does not have to be a *credit* card. My subscription is on my debit card, for example.
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Ashlita✭✭gijszaccountsb16_ESO wrote: »I understand why you are removing the payment options for now, but you are instead creating another problem.
I mentioned this in an earlier topic, but most people in the EU don't have a Credit Card nor do they choose to have PayPal..
On what planet do you live on, friend? Most people in EU countries have cards. There is no other way to get paid , other than money into your bank account. Seriously... it does not have to be a *credit* card. My subscription is on my debit card, for example.
As for the mainland europe its about 60% who do not have a credit card.
In germany there are currently 37 credit cards per 100 adults persons issues. Some of those card holders have several cards some belong to companies etc further decreasing the stat but as a general statement you can easily say 2/3 of Germany does not have a credit card.
I do not know what country or kind of card your talking from.
In Europe there was no option to pay with the normal bank card aka "debit card".
It was only Visa, Eurocard, American Express, etc. All of those are credit cards and not debit cards.
When your bank issued a pre paid credit card great for you but assuming everyone has one or even the majority has it is not true furthermore bank cards / accounts are a complete different thing and the number 1 payment option which is used throughout europe is not available at ESO store.
regards0 -
kmlong77✭
Just to be clear...in the US all debit cards have a Visa and MC seal and can be used anywhere. I believe that is what he is speaking about using his debit card. Also, all of you freaking out about not having a way to pay for the game because you don't have a cc, you don't need one.gijszaccountsb16_ESO wrote: »I understand why you are removing the payment options for now, but you are instead creating another problem.
I mentioned this in an earlier topic, but most people in the EU don't have a Credit Card nor do they choose to have PayPal..
On what planet do you live on, friend? Most people in EU countries have cards. There is no other way to get paid , other than money into your bank account. Seriously... it does not have to be a *credit* card. My subscription is on my debit card, for example.
As for the mainland europe its about 60% who do not have a credit card.
In germany there are currently 37 credit cards per 100 adults persons issues. Some of those card holders have several cards some belong to companies etc further decreasing the stat but as a general statement you can easily say 2/3 of Germany does not have a credit card.
I do not know what country or kind of card your talking from.
In Europe there was no option to pay with the normal bank card aka "debit card".
It was only Visa, Eurocard, American Express, etc. All of those are credit cards and not debit cards.
When your bank issued a pre paid credit card great for you but assuming everyone has one or even the majority has it is not true furthermore bank cards / accounts are a complete different thing and the number 1 payment option which is used throughout europe is not available at ESO store.
regards
You can a. get the walmart money card (online purchases one its gold) and just put cash on that to pay.
You can b. buy a visa, mc, amex gift card that is usable for online shopping and pay that way.
And you can c. buy the game cards that gamestop etc will be carrying.
There are solutions to your problems. Stop being so dramatic on here lol
Good day
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I dont fully understand this...
If I buy this game there is 30 days of game time. OK, got that. But i dont have a credit card so does that mean I have to buy a game card just to play the 30 days? I prefer game cards...
Thanks2 -
otomodachi✭✭✭ekoutalasb16_ESO wrote: »I dont fully understand this...
If I buy this game there is 30 days of game time. OK, got that. But i dont have a credit card so does that mean I have to buy a game card just to play the 30 days? I prefer game cards...
Thanks
Yes, it means exactly that. ZO has been very clear, didn't you read that part of the statement where they said so?
What do you gain by criticizing a CSR complaint?2 -
So I am forced to pay for an additional month even if only want to play the 30 days.
At that point I will simply wait, makes no sense at all, never came a cross a forced subscription to play for 30 days. I mean maybe I will like this game and continue to play but I wont get the chance unless I buy an extra month...
Just wow...2 -
otomodachi✭✭✭ekoutalasb16_ESO wrote: »So I am forced to pay for an additional month even if only want to play the 30 days.
At that point I will simply wait, makes no sense at all, never came a cross a forced subscription to play for 30 days. I mean maybe I will like this game and continue to play but I wont get the chance unless I buy an extra month...
Just wow...
If it is possible for you, you can buy a pre-paid credit card. When you enter that in to set up "subscription" it will put the subscription $$$ on hold for about a week (pre-paid cards take longer) or two weeks, but your money WILL COME BACK if you cancel the subscription. Then you can play for a month and decide what to do.
At worst you will have a pre-paid card to use for the next MMO to come out.What do you gain by criticizing a CSR complaint?0 -
OK thanks for clarifying this. We all have our opinions but personally I find this very very discouraging. Your solution is ofcourse an option and I thank you for suggesting that but it is just one more step to take and it just leaves me as a customer with "maybe I will maybe I wont".
Not a very good way to grow the player base in my opinion.3