Maintenance for the week of March 16:
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• PC/Mac: No maintenance – March 16
• ESO Store and Account System for maintenance – March 18, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
ESO cusomter support - "fix it yourself" is not a solution so stop emailing me that
this is in response to me not being able to log on last MONDAY because a version difference between my client and the server, and issue that despite many posts Zenimax never addressed and users on the forums found a fix.
this response TOOK 1 WEEK and says my issue is solved even though it gives ZERO information on how to fic my problem, all it does is acknowledge that they received my email. no real support related to my problem was given. this makes the 3RD ticket ive submitted since launch that was marked as "solved" with zero help on the issue at hand in the email i received. and they say you can replay to the email if your issue remains unsolved and i have and they do not respond.
Salutations.
My Name is Agent Gregory S.
I would like to apologize for any of the inconveniences you have experienced thus far within the game. The Login error typically occurs when a User's current version of the game isn't in sync with the Live version of the Game which requires a user to patch.
If for some reason a solution that you have found doesn't work or meet expectations feel free to talk to a Customer Service Agent. We are definitely here to help.
If you ever have any questions, comments or concerns feel free to reply to this email and I'll be more than willing to assist you with the issue.
Best Wishes,
The Elder Scrolls Online Team
this response TOOK 1 WEEK and says my issue is solved even though it gives ZERO information on how to fic my problem, all it does is acknowledge that they received my email. no real support related to my problem was given. this makes the 3RD ticket ive submitted since launch that was marked as "solved" with zero help on the issue at hand in the email i received. and they say you can replay to the email if your issue remains unsolved and i have and they do not respond.
Salutations.
My Name is Agent Gregory S.
I would like to apologize for any of the inconveniences you have experienced thus far within the game. The Login error typically occurs when a User's current version of the game isn't in sync with the Live version of the Game which requires a user to patch.
If for some reason a solution that you have found doesn't work or meet expectations feel free to talk to a Customer Service Agent. We are definitely here to help.
If you ever have any questions, comments or concerns feel free to reply to this email and I'll be more than willing to assist you with the issue.
Best Wishes,
The Elder Scrolls Online Team
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otomodachi✭✭✭Spectral_Lord wrote: »"Salutations."
I haven't seen anyone use that word for quite some years.
Fargoth in Morrowind? :PWhat do you gain by criticizing a CSR complaint?0 -
sindingb16_ESOSoul ShrivenWhat I find humorous is that these customer service reps are obviously being instructed to use "business" language when responding to customers... which causes a lot of frustration with gamers as they can see through that cookie-cutter response ***.
If they would just respond like a human being, and talk to us like human beings, they could probably convey the same message (I.E - we don't really give a *** about your small time problems at the moment) without having as much negative feedback.- Bloodsport -
Race: Imperial
Class: Dragonknight
Main Spec: One Hand & Shield
Roll: Tank2