We are currently investigating connection issues some players are having on the European console megaservers. We will update as new information becomes available.
You has been suspended from the site
Tenret
✭
yesterday I was playing placidly when I crash to the desktop, when I try to relog I cant, after several tries I checked the account on the web
and I see that misterious message:
You has been suspended from the site
what it means?
why I had been suspended?
when Im positivley sure of any wrongdoings
So I had open a ticket in support under the "I would like to appeal a suspension/ban"
without any previous notification or email telling me of what I had been "accused"
140413-008791
After 30 hours I still had no answer
So can someone explain me whats going on?
and I see that misterious message:
You has been suspended from the site
what it means?
why I had been suspended?
when Im positivley sure of any wrongdoings
So I had open a ticket in support under the "I would like to appeal a suspension/ban"
without any previous notification or email telling me of what I had been "accused"
140413-008791
After 30 hours I still had no answer
So can someone explain me whats going on?
2
-
Hyperventilate✭✭✭Did you file a customer support ticket?
Not only did he state he opened a ticket, he even posted the ticket number.
Reading comprehension is key.
OP: Now that you've posted your incident number you can @namehere to peg some of the more active mods on the forum to see if they can look into it for you.
4 -
Fenbrae✭✭✭Maybe someone reported you for something and the autobanbots took out their little ban hammers.Currently playing:
Swims-In-Sap - CP200+ - Argonian Templar
I like my healing like i like my characters: generic0 -
Long ticket respond times is pretty common place right now (very few are getting same day response and personally, it took about 4-6 days for anything to come of my issues).
As Hyperventalite suggested, you need to follow up actively. Not your fault, but the in the case of ZOS, it seems that the squeaky wheel is the one that gets the oil. Either tap some Mods here, or call and get your issue elevated to a specialist.
On why you got banned: No clue, but were you using mods? Some mods are flagging the auto ban hammer. I know one mod that guild leaders were using to send mass emails to members that triggered the gold seller flag/ban. Make sure you find out during your ticket issue why you got banned so you can avoid it (dont forget to ask why!).Edited by donzeacub17_ESO on April 14, 2014 3:58PM0 -
Tenret✭Stormynature wrote: »
Lol in proper english, thank you
I use to write too telegraphic in the forums xDMaybe someone reported you for something and the autobanbots took out their little ban hammers.
Yes anything can happened, but I dont known because I am in the limbo without any cluedonzeacub17_ESO wrote: »...
I dont think it will be an issue with a mod, I only use the tactical combat mod
yes Im here trying to get some answer
is different suspension than a ban?
if is a temporaly suspension, for what time 3 days, 1 week, eleven years...
and why the suspension
and why I had not receive any kind of notification about it0 -
starkerealm✭✭✭✭✭
✭✭✭✭✭Stormynature wrote: »
Lol in proper english, thank you
I use to write too telegraphic in the forums xD
I'm sorry, what does that mean?
Also, what's the Tactical Combat mod?0 -
Tenret✭starkerealm wrote: »I'm sorry, what does that mean?
Also, what's the Tactical Combat mod?
Oh just a mistake I misread something, I believe that I had not write that phrase in full and only had put the number of the ticket
Foundry tactical combat mod, it just changes the bars and show the damage done
0 -
Stormynature✭✭✭starkerealm wrote: »what's the Tactical Combat mod?
I am assuming that the OP is referring to the addon "Foundry Tactical Combat" which can be found on the Tamriel Foundry website or ESOUI website (ESO User Interface(s)).
A maxed out luggage draught horse should be allowed to carry a wayshrine0 -
Tenret✭78 hours
Any kind of answer or communication
no public or private or officialEdited by Tenret on April 16, 2014 11:30AM0 -
ZiRM✭✭✭✭✭
✭Customer Service has turned on the bots and it's pretty much non existent at this point.Want to become Vampire? 5k @ZiRM in game.ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!0 -
Tenret✭I was reading the experiences of other people with suspensions
and people receiving a kick in game they got a previous message on screen and a email after the fact
and Im start to thinking how it is possible that I had been suspended just in the between 30-50 seconds from my crash to the desktop to the try to login again
can it happen that way? well the possibility is open, but then why not email message
it is possible that my ctd wake up some automatic bugged response from his suspension system?0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭It cannot happen that way. They give you more than a minute to respond and can tell if you are not connected.0 -
Tenret✭Do you say that the message to the people kicked in game gives more that a minute before the effective kick?0
-
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭Do you say that the message to the people kicked in game gives more that a minute before the effective kick?
They message you and then wait. Its longer than 30 seconds. All you can do is open a ticket and wait. What I dont get is how are people still able to post here after being banned? No offense heh.0 -
Tenret✭jamesharv2005ub17_ESO wrote: »What I dont get is how are people still able to post here after being banned? No offense heh.
Lol, man, amazing just amazing. No offense heh
0 -
Tenret✭felixgamingx1 wrote: »Jail is full of innocent people...
Do you know guy, in the jail they tell them at least of what they had been accused
1 -
Srugzal✭✭✭✭✭@Tenret, I've found telephone support more responsive and able to act. Don't wait for a response, set up a callback, which opens a new ticket. Waiting a few hours for a phone call is better than several days of nothing.
@ZOS_JessicaFolsom, was @Tenret suspended with no email? Have you seen this? His ticket 140413-008791, no response in 4 days. Can you help expedite this? It doesn't seem right, on the face of it, though it's not clear what the facts are, given the language issues. Thanks!0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭Why should his be expedited? They are done in the order received. You don't get special cuts in line because you post on the forums.0 -
Tenret✭@Tenret, I've found telephone support more responsive and able to act. Don't wait for a response, set up a callback, which opens a new ticket. Waiting a few hours for a phone call is better than several days of nothing.
@ZOS_JessicaFolsom, was @Tenret suspended with no email? Have you seen this? His ticket 140413-008791, no response in 4 days. Can you help expedite this? It doesn't seem right, on the face of it, though it's not clear what the facts are, given the language issues. Thanks!
ty for trying for help
but Im not going to make a telephone call from Europe
0 -
felixgamingx1✭✭✭✭@Tenret, I've found telephone support more responsive and able to act. Don't wait for a response, set up a callback, which opens a new ticket. Waiting a few hours for a phone call is better than several days of nothing.
@ZOS_JessicaFolsom, was @Tenret suspended with no email? Have you seen this? His ticket 140413-008791, no response in 4 days. Can you help expedite this? It doesn't seem right, on the face of it, though it's not clear what the facts are, given the language issues. Thanks!
ty for trying for help
but Im not going to make a telephone call from Europe
They have a toll free number.
0 -
Srugzal✭✭✭✭✭jamesharv2005ub17_ESO wrote: »Why should his be expedited? They are done in the order received. You don't get special cuts in line because you post on the forums.
I'm glad you're not calling the shots here.0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭jamesharv2005ub17_ESO wrote: »Why should his be expedited? They are done in the order received. You don't get special cuts in line because you post on the forums.
I'm glad you're not calling the shots here.
Ya God forbid people be treated equally.1 -
starkerealm✭✭✭✭✭
✭✭✭✭✭felixgamingx1 wrote: »Jail is full of innocent people...
Do you know guy, in the jail they tell them at least of what they had been accused
Quick, someone needs to tell Kafka.1 -
Dreyfron✭✭✭Stormynature wrote: »
Lol in proper english, thank you
I use to write too telegraphic in the forums xD
Have you checked your English...lol
Edited by Dreyfron on April 16, 2014 3:43PM0 -
Keystan✭I have a barbarous country Russian first conduct an investigation and then apply the punishment. I got a permanent ban for suspicion of selling gold. I have never passed this game gold.0 -
SMW1980b14a_ESO✭✭✭jamesharv2005ub17_ESO wrote: »Why should his be expedited? They are done in the order received. You don't get special cuts in line because you post on the forums.
I'm glad you're not calling the shots here.
jamesharv is something of a forum troll, only posting to disagree and negatively interact with people. Just ignore him and you'll be better of.
People who got potentially unwarranted bans should be dealt with before people who need items replaced or have opened up redundant bug ticket #9734. If you consider those the same level of severity, I sincerely question your rationality.Edited by SMW1980b14a_ESO on April 17, 2014 6:05PMI know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. -Albert Einstein0 -
goatlyonesub17_ESO✭✭✭✭The same thing happened to me about half an hour ago. I was just playing by myself in the woods outside Daggerfall, and suddenly my game crashed to the character select screen. I logged back in that time. Then my game crashed again to the "quit" screen, where you have to log in again. When I tried to log in, I was told that my information was incorrect. When I tried to connect with customer support using my userid, I was told that I am "suspended from the site."
I don't know what's going on. I logged in here with my email address, but it looks like somebody at ESO has really screwed things up. There was no reason at all for suspending my account. I observed all the Terms of Service. I never violated the Code of Conduct, which I actually did read. My behavior in the game was flawless.
I paid for the game, and time is going by when I could be playing, and before long I'll have to pay money to continue."Argonians have fat, scaly tails." —Rissa Manyclaws.
"Once upon a time there were three sisters: Delicious, Delightful, and Disgusting. Now, Delicious and Delightful were both very pretty girls..." —Brendalyn Jurarde.
"I smell to the nobility." —Indrasa Avani.
"A bargain with an animal is not a contract made." —Haderus Atrimus.
"Redguard makeup for sale. Free samples. Secret ingredients. Unique application method. Lots of satisfied customers." —The Mudball Goblin (aka, Cognac Vinecroft)
"Your armor looks like underwear." —Shuns-the-Knife.1
This discussion has been closed.