Maintenance for the week of March 9:
• [IN PROGRESS] NA megaservers for patch maintenance – March 9, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] EU megaservers for patch maintenance – March 9, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• ESO Store and Account System for maintenance – March 11, 9:00AM EDT (13:00 UTC) - 1:00PM EDT (17:00 UTC)
• [IN PROGRESS] NA megaservers for patch maintenance – March 9, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] EU megaservers for patch maintenance – March 9, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• ESO Store and Account System for maintenance – March 11, 9:00AM EDT (13:00 UTC) - 1:00PM EDT (17:00 UTC)
Terrible Support
KitsuneShoujo
✭✭✭
So I had requested an @handle name change in the first week of release (yes, I know they are busy). I got several replies, the last one practically promised that my account name would be changed. I gave them all the info they asked for, was patient and polite.
And then nothing. No replies or anything... then I got a customer survey.
AND THEN I sent in a support ticket because the game ate one those costumes on two different characters. I never even heard back from them about it.
When I reported that their website was not allowing me to setup a subscription and told them if they wanted access to my bank account they needed to fix the issue. That got resolved in a matter of a day I think it was.
And then nothing. No replies or anything... then I got a customer survey.
AND THEN I sent in a support ticket because the game ate one those costumes on two different characters. I never even heard back from them about it.
When I reported that their website was not allowing me to setup a subscription and told them if they wanted access to my bank account they needed to fix the issue. That got resolved in a matter of a day I think it was.
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