Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
Terrible Support
KitsuneShoujo
✭✭✭
So I had requested an @handle name change in the first week of release (yes, I know they are busy). I got several replies, the last one practically promised that my account name would be changed. I gave them all the info they asked for, was patient and polite.
And then nothing. No replies or anything... then I got a customer survey.
AND THEN I sent in a support ticket because the game ate one those costumes on two different characters. I never even heard back from them about it.
When I reported that their website was not allowing me to setup a subscription and told them if they wanted access to my bank account they needed to fix the issue. That got resolved in a matter of a day I think it was.
And then nothing. No replies or anything... then I got a customer survey.
AND THEN I sent in a support ticket because the game ate one those costumes on two different characters. I never even heard back from them about it.
When I reported that their website was not allowing me to setup a subscription and told them if they wanted access to my bank account they needed to fix the issue. That got resolved in a matter of a day I think it was.
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