We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.
on the same boat
Question Reference # 140413-018540
Date Created: 04/13/2014 06:36 AM
Date Last Updated: 04/13/2014 09:40 AM
Status: Escalated
more than 24 hours and no resolutions though I am patient. Reading through these threads has also been insightful as well as consoling that I am not the only affected person. This does eat away at our 30 day intro whilst we await responses and resolution. Ive come to the realization that most of us will not got it all back 100% the way it was. Do they really have that ability? Rather than gripe and moan about not being able to play, I just decided to go ahead and create a new character and start over. I hated to do that as it took me a lot of time and effort to get my current character to level 20. While I do play away with my second character, I would like some type of consolation from the ESO team working on our tickets that we will be taken care of - whether it be unique in-game items, gold deposit in our in-game bank OR a month credit. I really dont care which but the HUGE inconvenience this has caused should earn us something, right?
Being a product service professional myself, my customers always ask me "which product is the best" out of the many different vendors that sell similar items. My response is always the same. "All these products are essentially the same. What it all boils down to is how well your product customer service team takes care of you". I see nothing different in this case.....
Date Created: 04/13/2014 06:36 AM
Date Last Updated: 04/13/2014 09:40 AM
Status: Escalated
more than 24 hours and no resolutions though I am patient. Reading through these threads has also been insightful as well as consoling that I am not the only affected person. This does eat away at our 30 day intro whilst we await responses and resolution. Ive come to the realization that most of us will not got it all back 100% the way it was. Do they really have that ability? Rather than gripe and moan about not being able to play, I just decided to go ahead and create a new character and start over. I hated to do that as it took me a lot of time and effort to get my current character to level 20. While I do play away with my second character, I would like some type of consolation from the ESO team working on our tickets that we will be taken care of - whether it be unique in-game items, gold deposit in our in-game bank OR a month credit. I really dont care which but the HUGE inconvenience this has caused should earn us something, right?
Being a product service professional myself, my customers always ask me "which product is the best" out of the many different vendors that sell similar items. My response is always the same. "All these products are essentially the same. What it all boils down to is how well your product customer service team takes care of you". I see nothing different in this case.....
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