Maintenance for the week of March 16:
• PC/Mac: No maintenance – March 16
• ESO Store and Account System for maintenance – March 18, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
• PC/Mac: No maintenance – March 16
• ESO Store and Account System for maintenance – March 18, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
Day 5: Still no response to ticket
Soliduparrow
✭✭✭
5 days ago I filed a support ticket to change my forum name and account username.
I received this almost immediately:
Helping you is our passion!
We will assume your issue has been resolved if we do not hear from you within 120 hours.
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
Change forum name: Can you please change my forum name because right now it is m...
Response By Email (Sabrina) (04/09/2014 03:36 AM)
Greetings!
Blessings of the moons upon you, traveler.
This one deeply apologizes for this issue you have come across. Before we may continue with your request, this one kindly asks you please provide us with one of the following points of information so that we may verify your account.
Last 4 digits of the credit card number
Paypal transaction ID
Complete Game Time code
The Answer to the Secret Question
Once we have received this information, we will gladly work into this matter for you.
Warm Regards,
The Elder Scrolls Online Team
I sent back the requested phishing attempt information within an hour. Since then I have not had any further contact with customer support. I am not going to subscribe to this game.
Question Reference # 140409-009047
Date Created: 04/09/2014 03:29 AM
Date Last Updated: 04/09/2014 03:36 AM
Status: Waiting
I received this almost immediately:
Helping you is our passion!
We will assume your issue has been resolved if we do not hear from you within 120 hours.
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
Change forum name: Can you please change my forum name because right now it is m...
Response By Email (Sabrina) (04/09/2014 03:36 AM)
Greetings!
Blessings of the moons upon you, traveler.
This one deeply apologizes for this issue you have come across. Before we may continue with your request, this one kindly asks you please provide us with one of the following points of information so that we may verify your account.
Last 4 digits of the credit card number
Paypal transaction ID
Complete Game Time code
The Answer to the Secret Question
Once we have received this information, we will gladly work into this matter for you.
Warm Regards,
The Elder Scrolls Online Team
I sent back the requested phishing attempt information within an hour. Since then I have not had any further contact with customer support. I am not going to subscribe to this game.
Question Reference # 140409-009047
Date Created: 04/09/2014 03:29 AM
Date Last Updated: 04/09/2014 03:36 AM
Status: Waiting
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