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• PC/Mac: No maintenance – June 23
• PC/Mac: NA and EU megaservers for maintenance – June 25, 12:00AM EDT (4:00 UTC) - 6:00PM EDT (22:00 UTC)
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ZOS It's time to communicate with your customers.
The constant excessive lag of the servers during peak periods is becoming concerning, however, more concerning is your lack of communication. Bringing the servers down without any information for permanent fixes for this problems creates a great deal of uncertainty in your player base and sows discontent. Please, communicate with us. What are your plans for correcting the lag on your servers? It's hard to justify paying for a service that is so unreliable.
Edit: spelling
Edited by joecampbellb14_ESO on April 14, 2014 2:44AM Edit: spelling
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Hoylegu✭✭✭Simple, simple, basic rule of customer service: communicate. I love this game, and yes, I am struggled like everyone else with load times and discons and missing helmets etc.
But man, Zenimax REALLY needs to step up their communication with their players. Even if they don't have anything to communicate, put a company face out there to let us know we're being heard, and that we're not just dollar signs to them.1 -
Nooblet✭✭✭✭What exactly do you want them to communicate? They said exactly why they were taking it down. They are trying to fix the issues.1 -
krilleyy95✭✭What exactly do you want them to communicate? They said exactly why they were taking it down. They are trying to fix the issues.
Except they almost never fix anything when they take the servers down.. The last time they took the server(s) down, it only made it worse, and that was WITHOUT a patch
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MysticAura✭✭✭They've responded to a ton of threads. The problem is that people don't check. If you're curious click on the developer tracker. There was another way to do it within each thread, but I can't seem to find it now.0
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Creepypasta✭✭This is just god awful. Buzzed, feeling great, a little faith that they have fixed things so I can log on Sunday night for a little bit of gaming before the work week.
Nope.
Back to PSO2.... pop a cap in some darkers.0 -
Vyndeleron✭✭✭krilleyy95 wrote: »What exactly do you want them to communicate? They said exactly why they were taking it down. They are trying to fix the issues.
Except they almost never fix anything when they take the servers down.. The last time they took the server(s) down, it only made it worse, and that was WITHOUT a patch
Turning it off and on only works for Windows
http://www.youtube.com/watch?v=nn2FB1P_Mn8 0 -
I expect them to communicate like any other business. Buying a subscription is like an investment in any other company. If you joined a gym and their machines were constantly broken and the gym didn't communicate their plans to fix the equipment, I imagine you would be upset with the gym.
Online gaming is no different. What are their plans for fixing the servers? Are they just waiting to see if numbers die down after the initial month? Are they actively purchasing/upgrading software and hardware? Do they think that the hardware is fine but there is some leak within the software? What are some estimated timelines? It's not much to ask. Bringing the servers down is not a fix, it's a band aid on a gunshot wound. I don't need it fixed now, I just want to know when I should buy a subscription.Edited by joecampbellb14_ESO on April 14, 2014 2:54AM2 -
Harkrider✭✭✭krilleyy95 wrote: »What exactly do you want them to communicate? They said exactly why they were taking it down. They are trying to fix the issues.
Except they almost never fix anything when they take the servers down.. The last time they took the server(s) down, it only made it worse, and that was WITHOUT a patch
The 'last time' was about 18-22 hours ago (don't remember exact time), and the issues were 'fixed' once the servers came back online (because most people had gone to sleep by that point, therefore less server stress).
They weren't worse. That's just dishonest.0 -
Harkrider✭✭✭Creepypasta wrote: »This is just god awful. Buzzed, feeling great, a little faith that they have fixed things so I can log on Sunday night for a little bit of gaming before the work week.
Nope.
Back to PSO2.... pop a cap in some darkers.
That sounds horribly racist, but I have no idea what PSO2 is, so I'll give you benefit of the doubt...
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Nooblet✭✭✭✭joecampbellb14_ESO wrote: »I expect them to communicate like any other business. Buying a subscription is like an investment in any other company. If you joined a gym and their machines were constantly broken and the gym didn't communicate their plans to fix the equipment, I imagine you would be upset with the gym.
Online gaming is no different. What are their plans for fixing the servers? Are they just waiting to see if numbers die down after the initial month? Are they actively purchasing/upgrading software and hardware? Do they think that the hardware is fine but there is some leak within the software? What are some estimated timelines? It's not much to ask. Bringing the servers down is not a fix, it's a band aid on a gunshot wound. I don't need it fixed now, I just want to know when I should buy a subscription.
Because you didn't read it, doesn't mean they didn't communicate. Do you want a personal phone call about it?
They obviously don't know the exact cause of the issues. Hopefully they'll have it figured out soon.Edited by Nooblet on April 14, 2014 3:47AM0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭My gym was closed last week because of electrical issues. I didnt badger them every hour on the hour for updates. I just accepted that they were closed. I didnt go in toss a fit demanding compensation. It has a clause in the contract regarding being closed for maintenance issues.1 -
krilleyy95✭✭jamesharv2005ub17_ESO wrote: »My gym was closed last week because of electrical issues. I didnt badger them every hour on the hour for updates. I just accepted that they were closed. I didnt go in toss a fit demanding compensation. It has a clause in the contract regarding being closed for maintenance issues.
Well, it isn't the gyms fault that the electricity isn't set up properly, it's the electrician(s)
Edited by krilleyy95 on April 14, 2014 4:00AM0 -
joecampbellb14_ESO wrote: »Because you didn't read it, doesn't mean they didn't communicate. Do you want a personal phone call about it?
They obviously don't know the exact cause of the issues. Hopefully they'll have it figured out soon.
I went through some of the Dev. Tracker and found very little communication besides "we're looking into it."jamesharv2005ub17_ESO wrote: »My gym was closed last week because of electrical issues. I didnt badger them every hour on the hour for updates. I just accepted that they were closed. I didnt go in toss a fit demanding compensation. It has a clause in the contract regarding being closed for maintenance issues.
Periodic downs are OK and within the range of unforeseeable issues, however, the lag issue is not periodic, in fact you could accurately predict when the lag issues will start to get excessive. They know what is wrong, they aren't idiots. There is a simple failure to communicate out of fear of repercussions.
To keep with the analogy, at this point the gym would need to include information that the gym will not be functional or will be closed during these times or a breach of contract could likely be considered.Edited by joecampbellb14_ESO on April 14, 2014 4:34AM0
