The Elder Scrolls Online

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Just got off the phone with customer support...

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Tweek
Tweek
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I just got off the phone with customer support.

Apparently the new patch will magically put all the old items and gold and stuff back and if it doesn't you should send in a support ticket.....also they don't have an ETA as to when this patch will be ready.

Support said since this issue is such a big deal a patch should be up by at least next week...at least next week. So don't worry guys a patch is coming that MIGHT fix this problem by "at least next week."

  • Vlas
    Vlas
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    I like how if it isnt then add support ticket...

    LOL... no, reply on/keep old ticket and reply to that stating issue isnt resolved.

    Remember, this is a 3rd party support company, they get paid based on ticket volume/closed tickets.
  • Exivus1
    Exivus1
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    Yea - it's that "magically" portion that concerns me.
  • ccwbrwb17_ESO
    ccwbrwb17_ESO
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    Tomorrow should see a patch. I have lost bank slots as well. Frustrating, but I love the game too much to be too stressed by it
  • Vlas
    Vlas
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    ccwbrwb17_ESO wrote: »
    Tomorrow should see a patch. I have lost bank slots as well. Frustrating, but I love the game too much to be too stressed by it

    Nah, it will be Tuesday.
  • Tweek
    Tweek
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    That was their words not mine....when I asked what happens to items you place in your bank now...before this patch...they said not to do that, and that you should use a mule to store your stuff.

    "Magically" that's amazing.
    Edited by Tweek on April 14, 2014 12:54AM
  • ccwbrwb17_ESO
    ccwbrwb17_ESO
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    Vlas wrote: »
    ccwbrwb17_ESO wrote: »
    Tomorrow should see a patch. I have lost bank slots as well. Frustrating, but I love the game too much to be too stressed by it

    Nah, it will be Tuesday.

    Sorry my bad, tomorrow is Tuesday for me (Oceanic)
  • Angua
    Angua
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    Oh good! Maybe in a week, the game will finally be out of beta!
  • MasterSpatula
    MasterSpatula
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    ccwbrwb17_ESO wrote: »
    I love the game too much to be too stressed by it

    The bug is gamebreaking. It's because I love the game so much that I'm stressed by it.
    Edited by MasterSpatula on April 14, 2014 1:28AM
    "A probable impossibility is preferable to an improbable possibility." - Aristotle
  • Severan
    Severan
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    Yeah, lets complain that they are working on fixing it... How dare they!
    Xbox One - BeScurred
  • Angua
    Angua
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    Severan wrote: »
    Yeah, lets complain that they are working on fixing it... How dare they!

    I seriously hate complaining about Zeni working on things, but 'working on fixing it' isn't the same as 'the problem is fixed'.

  • TurkeyBurgers
    TurkeyBurgers
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    Can't play the game my bank is trashed all of my crafting/epics/gold/rares/uniques/pets/maps are gone.

    So...maybe we could make up a forum game to play since we can't play the actual game?

    I will be the Dungeon Master.

    -You enter a room.

    -You see a person swimming in a gigantic pile of gold.

    -It is Zeni corporate. They are swimming in your money while you can't play the game.

    -GM response to your support ticket crits you for 1000

    -You are dead.

    GG

    No respawn.
  • dietlime
    dietlime
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    Tweek wrote: »
    I just got off the phone with customer support.

    Apparently the new patch will magically put all the old items and gold and stuff back and if it doesn't you should send in a support ticket.....also they don't have an ETA as to when this patch will be ready.

    Support said since this issue is such a big deal a patch should be up by at least next week...at least next week. So don't worry guys a patch is coming that MIGHT fix this problem by "at least next week."

    You're trolling. You spend more time posting on these boards than you play the game, if you do at all. You were here doing this 6 hours ago when the servers were stable.

    You know why you don't have a screenshot or chatlog? Because you didn't contact support. Look at Tweek's post history. All he ever does is stir up the CS board.
    Edited by dietlime on April 14, 2014 1:01AM
  • Wrekkoning
    Wrekkoning
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    Severan wrote: »
    Yeah, lets complain that they are working on fixing it... How dare they!

    You have started like two discussions. One of which was an error you had. that was resolved by...... not being a moron.

    people on this forum have the right to complain about the *** product they paid for.

  • Harkrider
    Harkrider
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    Angua wrote: »
    Severan wrote: »
    Yeah, lets complain that they are working on fixing it... How dare they!

    I seriously hate complaining about Zeni working on things, but 'working on fixing it' isn't the same as 'the problem is fixed'.

    Well, you can't get the latter without the former.
  • Tweek
    Tweek
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    dietlime wrote: »
    Tweek wrote: »
    I just got off the phone with customer support.

    Apparently the new patch will magically put all the old items and gold and stuff back and if it doesn't you should send in a support ticket.....also they don't have an ETA as to when this patch will be ready.

    Support said since this issue is such a big deal a patch should be up by at least next week...at least next week. So don't worry guys a patch is coming that MIGHT fix this problem by "at least next week."

    You're trolling. You spend more time posting on these boards than you play the game, if you do at all. You were here doing this 6 hours ago when the servers were stable.

    I'm not trolling sorry. I am being genuine, and I was here earlier doing this because I don't want to play a game where there is a magic reset button and I loose all my stuff and "might magically" get it back.
    Wrekkoning wrote: »
    Severan wrote: »
    Yeah, lets complain that they are working on fixing it... How dare they!

    You have started like two discussions. One of which was an error you had. that was resolved by...... not being a moron.

    people on this forum have the right to complain about the *** product they paid for.

    I agree with this guy.
    Edited by Tweek on April 14, 2014 1:03AM
  • Tweek
    Tweek
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    dietlime wrote: »
    Tweek wrote: »
    I just got off the phone with customer support.

    Apparently the new patch will magically put all the old items and gold and stuff back and if it doesn't you should send in a support ticket.....also they don't have an ETA as to when this patch will be ready.

    Support said since this issue is such a big deal a patch should be up by at least next week...at least next week. So don't worry guys a patch is coming that MIGHT fix this problem by "at least next week."

    You're trolling. You spend more time posting on these boards than you play the game, if you do at all. You were here doing this 6 hours ago when the servers were stable.

    You know why you don't have a screenshot or chatlog? Because you didn't contact support. Look at Tweek's post history. All he ever does is stir up the CS board.

    I was not aware I needed......*ahem*....screenshots of a phone conversation....to prove I talked to support.
  • Publius_Scipio
    Publius_Scipio
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    Tweek wrote: »
    I just got off the phone with customer support.

    Apparently the new patch will magically put all the old items and gold and stuff back and if it doesn't you should send in a support ticket.....also they don't have an ETA as to when this patch will be ready.

    Support said since this issue is such a big deal a patch should be up by at least next week...at least next week. So don't worry guys a patch is coming that MIGHT fix this problem by "at least next week."
    Any mention of any other issues people are having? Mac client memory leak causing random crashes....
  • Severan
    Severan
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    Angua wrote: »
    Severan wrote: »
    Yeah, lets complain that they are working on fixing it... How dare they!

    I seriously hate complaining about Zeni working on things, but 'working on fixing it' isn't the same as 'the problem is fixed'.

    Well they gotta 'work on fixing it' before they can say 'the problem is fixed'. Yeah, it's frustrating that it's the same reoccurring problems but it doesn't mean they are trying their best.
    Wrekkoning wrote: »
    You have started like two discussions. One of which was an error you had. that was resolved by...... not being a moron.

    ... What?
    Xbox One - BeScurred
  • Tweek
    Tweek
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    Severan wrote: »
    Angua wrote: »
    Severan wrote: »
    Yeah, lets complain that they are working on fixing it... How dare they!

    I seriously hate complaining about Zeni working on things, but 'working on fixing it' isn't the same as 'the problem is fixed'.

    Well they gotta 'work on fixing it' before they can say 'the problem is fixed'. Yeah, it's frustrating that it's the same reoccurring problems but it doesn't mean they are trying their best.
    Wrekkoning wrote: »
    You have started like two discussions. One of which was an error you had. that was resolved by...... not being a moron.

    ... What?

    Also if you don't believe I play this game...or any game for that matter I would be more than happy to introduce you to my in game character.
  • ksaggies04ub17_ESO2
    ksaggies04ub17_ESO2
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    Right now I'm too timid to play the game. I'm concerned that if I play my character and something happens to the server, my character will get wiped/corrupted worse than he is.

    So I thought about making an alt, but then I'm concerned that having an alt will somehow break the bank (get it? who doesn't like a pun).

    Also - I don't contribute many of the issues being experienced to early MMO growing pains. Lag and disconnects - those are growing pains. Characters getting wiped - that's not a growing pain. That is a sign of a potential crisis. You want to scare potential customers away - the threat of character wipes is about the most efficient way to accomplish that.
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