Login Issue, char showing that isn't mine.

PikkonMG

What's up with servers it has me worried, I tried logging into my account and could never get to the char selection screen, so I Alt F4 to exit the game and launched it again logged in and was presented with a char that was not mine, so i'm kind of freaking out and precede to exit the game again, I re-launch it and try again, this time I get my char when I logged in, but when I try to select my char and enter I get a message stating that the account/char is already logged into.

Anyone else having this issue? This is kind of serious.

Alyrn_Grey

Why yes there is a problem as you might gather from the 10 other topics on this very thing and the large red banner across the top of all forums.

Kadigan

It is very serious and there have been other reports. Something like this should not even be possible, to be honest. What is Zenimax doing? I was not aware I would be paying to have random strangers access my account without my knowledge and am greatly disappointed to hear this has been the case.

Ysne58

Have you opened a support ticket?

ZOS_GinaBruno

Thanks for the report, @PikkonMG‌. We're looking at this now. In the meantime, have you submitted a ticket with Support yet?

Verzwei

If that bug is back, the server needs to be shut off this instant and fixed.

PikkonMG

ZOS_GinaBruno wrote: »

Thanks for the report, @PikkonMG‌. We're looking at this now. In the meantime, have you submitted a ticket with Support yet?

Yes I sent an email from the support section on the site.

https://help.elderscrollsonline.com/

Putok

This was happening at one point during early access too. I thought they fixed it during that emergency 16 hour downtime.

PikkonMG

ZOS_GinaBruno wrote: »

Thanks for the report, @PikkonMG‌. We're looking at this now. In the meantime, have you submitted a ticket with Support yet?

Just got an email back and ran the request test and submitted the requested files in a reply.

Rook_Master

*

PikkonMG

Zenimax support responses are something else, tho they responded really fast , within less then an hr from initial report, and within 30 mins from reply which is a A+. I got the needed info to them so hopefully it's helpful.

"Thank you for contacting The Elder Scrolls Online Team.

Thank you so much for getting this information to us! At this time I am going to send this issue up to the Mage's Guild. Once they have consulted their scrolls, a Mage will contact you as soon as possible to assist you with your issue.

Thank you for your patience and understanding. We appreciate your interest in and passion for The Elder Scrolls Online!

Take Care,
The Elder Scrolls Online Team"

Vlas

Yeah... still waiting on resolution 7 days later.