WebGet Request Failed

USS_Giggidy

Hey everyone, thought that I would get some feedback from the playerbase and see if y'all would help since I can't seem to get any from my support tickets.

So my problem is that when I downloaded the game everything was fine, got to play the game a little and then this recent patch came out. While I was downloading the patch I got to about 55% and then a notice popped onto the installer saying "WebGet Request Failed". I tried to download it again, and the same thing happened.

I sent in a ticket and I got a generic response of "Run as Admin", "Turn off Addware/Pop-Up Blockers" etc... So I did as the email suggested. I turned off everything from my protection software (adding the website to the approved listing of my program), then tried to reinstal. I ran as Admin, then tried to reinstal. I completely uninstalled the game, deleted all cache folders and everything on my computer concerning ESO and Zenimax, defragg'd the comp and again tried to reinstal. I even completely deleted my protection software (was using Trend Micro Security) and downloaded a new one (Trend Micro Titanium; again adding the websites to the approved list) and AGAIN tried to reinstal. AGAIN...nothing.

So for all of you tech savy people out there I am begging for some advice. I have done EVERYTHING I can think of. My support tickets are useless. I got the first generic response, told them it didn't work (listed everything I tried as stated above) and then they sent a response saying some High Elves would get back to me. Three days later I got a response from those damned elves and it was WORD-FOR-WORD what the original response was from the support team (first generic email). This is not even including the support ticket I put in requesting that they call me (three days old now), for which...they haven't called yet.

So please, if there is anyone out there that has any semblance of an idea on how to fix this situation I would be more than grateful to you. I think this game is worth playing (at least until I get my $70 worth out of it), but since I can't play and the support team is sending me the same email over and over again I am now turning my eye towards a complete refund.

Any help would be great, thanks in advance,

Gig

Gibber

I had this after they put in a small patch and noticed the announcements on the login screen weren't available. I managed to fix it by reseting my firewalls application rules for ESO. If it still doesn't work try port forwarding (sorry I'm on my phone and don't have a link) If this doesn't work try to run with the firewall disabled (temporarily) and see how you go.

USS_Giggidy

Gibber, not sure if you read correctly, but have already stated that I had turned everything off and again tried to reinstal the game. Nothing.

Have no idea what "port forwarding" is. Also, all the announcements show up on the screen, everything seems to be working, just not the *** download.

Gibber

Sorry mate, tried to help. Good luck.

USS_Giggidy

bump

awkwarrd

I used to have trend mico, it gave me horrible problems, would always stop everything i was doing.

Im guessing from my previous experience with trend micro, that it is the thing getting in the way, you may want to disable it when patching.

shaver

I won't use anything but Microsoft Security Essentials.
p.s. It's also free

zackarydean1

Was this ever resolved? Mine is doing that:(

ZOS_GaryA

Hey there @zackarydean1‌,

The WebGet error can have several different causes, and we have a knowledge base article that covers the most common solutions. Please give these steps a shot and let us know if they help!