Information on how to redeem the 30 days of free game time-Announcement German CS

Stoneforge

Hello all,

I realize that customer service- English may be facing the largest number of tickets and that will effect the timeliness of response. You may find it helpful to visit the German CS forum you can read a bit more than has been posted here. It would be great if CS English posted this in a similar way.

Announcement from the Customer Service-German:

Informationen zum Einlösen der 30 Tage freier Spielzeit
"Information on how to redeem the 30 days of free game time"

Note :Towards the end of the post the ADM responds:

ZOS_KaiSchober Administrator, Moderator admin

3:25PM
We take the problem just with the one-time payment methods extremely seriously and working to improve the situation. In your and our interests, we want to solve this quickly, and we are going to respond to all affected players who have contacted us.

We apologize explicitly for the inconvenience and would like to have all unadulterated fun with our game.

(google translate)


Right now, many are wondering why the resolution of the time card issue is taking so long. It would seem to be a fairly straight forward process to enable redemption of game codes.(but we are looking at it from a different perspective )

I think that It would be a substantial gesture of good faith if CS would provide complimentary codes to allow players access the game while a permanent solution is developed.

Arsenic_Touch

All someone has to do is contact support and they'll give them a 1 day code that they can add to their account under the prepaid section and it will allow them to redeem their cd key. If that doesn't work, the cs agent can manually add the code to their account. That will activate the 30 days without a payment attached to the account.

The problem is cs is slow to respond to these tickets. So just wait. This coming from someone that had to wait a week to redeem the 30 days.

Stoneforge

Thanks for letting me know. You are already telling me a lot more about the process than the replies I have received from customer service while I am trying to sort this out.

The 1-day code did not work in my case. They are attempting to activate for me.

Did you buy ESO through the Bethesda Store?

Arsenic_Touch

Preordered through amazon. They applied the 1 day code to my account and it didn't work either, had to have the cs rep add my activation code manually and now i'm on my 30 days. I think the code only works when they add it if you ordered through their site. Anywhere else, you would have to add the code yourself.

Either way, they can add the code manually and it will activate your 30 days. It will say 29 days on your account, so don't worry.