THEORY - Bank Wipe - maybe this can help debug it

Zakaar

So this morning I was hit with the bank wipe for the FIFTH time, receiving my fifth set of Explorer Pack items. I didn't lose anything since I have not upgraded my bank space again since the 2nd time this happened.

This is what preceded my wipe:

I created a new bank mule to store the items I can't trust in the bank (unable to skip wailing prison due to my last "wipe").
I logged back and forth into my main character to deposit items into the bank and put on the alts. My bank is now at 58/60.
I logged into one of my bank alts, not sure which one it was, and my bank now at 2/60, 56 items missing.
I log out and back in under another character and all the items are back in my bank (you only seem to lose items when your bank is over 60 items and it resets from a higher bank space value)
Logged out for the night
This morning, logged back in, received a fifth set of Explorer Pack items

Possible theory...

I've noticed a lot of posts about people missing their Explorer Pack items and opening tickets.

Is it possible that support is handling those tickets and "fixing" their issue by adding explorer pack items to those folks, but for some reason, the explorer pack items are either being assigned to the wrong account by mistake/database issue?

Maybe this is similar to the issue of people being logged into other peoples accounts

Also the act of adding Explorer Pack items to an account causes the account to "reset" back to initial state with 60 bank slot items etc...

Kkl7676ub17_ESO

This is the exact situation in which I lost my bank slots last night. I had 80 slots so I did lose 20 items though :-/ I also lost around 4k in gold. Turned in a ticket last night and they acknowledged that they are aware of this issue but nothing on how it would be resolved.

Westcoast14_ESO

It may be a closer coincidence than that. Both of my bank resets were associated with receiving duplicate explorer pack items after having logged into an alt that had skipped Wailing Prison tutorial. But the receipt of duplicate items preceded the bank reset.

KerinKor

Westcoast14_ESO wrote: »

It may be a closer coincidence than that. Both of my bank resets were associated with receiving duplicate explorer pack items after having logged into an alt that had skipped Wailing Prison tutorial. But the receipt of duplicate items preceded the bank reset.

Maybe you're on to something, there must be a REASON Zenimax have disabled skipping on the EU servers, maybe they're experimenting without actually being open about it.

Vhalkyrie

I was hit with the Imperial pack/bank reset twice, and I have not skipped the tutorial on any of my characters.