The Groundskeeper...

caijichen

For most 48+ or Rank 1 player...the NPC Groundskeeper...
Groundskeeper is keeping me from leveling!!!the quest bugged!!!please fix it!!!

Hestia

I am also stuck here. If they don't FIX this issue, we are not able to progress after V1. Basically, WE CANNOT ACCESS END GAME CONTENT.

drizzintahl

forums.elderscrollsonline.com/discussion/69153/the-army-of-meridia-main-quest-bugged-cannot-progress#latest

They know, they haven't posted any ETA, the customer support email is laughable at best. They have your money, they couldn't be bothered to fix one NPC's chat option, that'd be way too difficult to code.

Seriously, there is a queue when you click on account settings for this website, I'm assuming everybody else is also turning off the auto subscription. Not a chance I'm paying for *** after the 30 days, this game isn't going to last 6 months if it takes the company a week to fix a single NPC, that's literally breaking the game for thousands of players.

OniMalkav

Support is doing their best on redirecting your issues to "specialized team", but hey how the hell does that help us now...

Hestia

ヽ༼ຈل͜ຈ༽ﾉ FIX OR RIOT ヽ༼ຈل͜ຈ༽ﾉ

OniMalkav

Hestia wrote: »

ヽ༼ຈل͜ຈ༽ﾉ FIX OR RIOT ヽ༼ຈل͜ຈ༽ﾉ

I kinda want the riot, please don't fix so we can get our torches and pitchforks and come burn down your village (or office)

Hestia

More players are currently working on a fix. Stay tuned. It will be fixed SOON™. *



* Because it takes a century to fix a not intractable NPC.

donzeacub17_ESO

And they closed the other, main thread... perhaps they need to change their titles from "customer support" to "Forum Mods".

I would like to attempt to describe this frustration by analogy (using food, cause I am currently hungry).

Suppose you purchased an 'All-you-can-eat/drink-for-One-Hour' pass at a place, but the place has no food for the first 40 minutes. Sure, there *will* be food, good food, but only in the last 20 minutes. The drinks are good, but hunger is hunger. We must eat!

Its not just the case that I want my "food", but that I want the full hour to eat as well. Sure, I can buy another hour (sub 30 more days) but haven't we already paid for the the full buffet for the first hour?

drizzintahl

I like that ^ Also, keep up the screenshots and evil analogies and this thread will be closed too! But let's try to beat that 13,000 views record first

Hestia

The bug has frustrated someone enough that they cried.

GossiTheDog

I'm keeping a track of it here: https://code.google.com/p/esobugtracker/issues/detail?id=1

Studio says they're still working on it.

Next server maintenance window is Sunday, but I don't know if this will be fixed then or not.

Hestia

LOL 4 days to fix a not interactable NPC? There are a lot of high levels WAITING to experience end game content....

GossiTheDog

Hestia wrote: »

LOL 4 days to fix a not interactable NPC? There are a lot of high levels WAITING to experience end game content....

To be clear, if you join a large guild and look at the roster, or go to PVP and look at player ranks, they are a great many veteran rank characters. This issue only affects some players (the people posting on the support forums as it happens).

Hestia

A part of my guild who cleared the groundskeeper quests a few days ago had no problem. Only recently is this happening not only to my other guild members, but A LOT of the other players.

homeless36b16_ESO

Moderator will probably come and close this thread too and give us some annoying lecture on behavior. The only ones that needs a behavioral lesson are the CS reps you've hired.

I've already unsubscribed, as have three of my friends. Not planning on returning, not due to bugs, but the way ZOS treats their customers makes EA look very good.

Hestia

I guess it is wrong to express the way a customer feels and only to express gratitude even when the situation does not deserve it.

"We only want to see what we want to see!"

merced

Only know one person out of 7 of us who was able to successfully complete this quest and unlock the final questing area and VR content. Thats an unmitigated and unfathomable train wreck smh.

Dylanlucas

Greetings folks,

While we understand your frustration about being blocked by this quest, we don't allow this behavior on the forums. Therefore, we kindly ask you to refrain from using Bashing/Slanderous Comments, Cursing/Profanity, and making Demands/Threats on the forums.

All forum users must adhere to our Code of Conduct, and are expected to stay polite, constructive, and respectful while posting, even in situations like this one. Please also read the following thread: How To Be an ESO Community Hero, in order to know what we expect from our community members.

This issue is one of our highest priorities, and we are working to get it fixed as soon as possible. You can find a thread with our top issues here: In-Progress Known Issues

As such, this thread is being closed. Thank you for your understanding and patience.

@ZOS_HugoP dont you and your buddies have caused this kind of behaviour here?

Welcome to the world of MMO's people pay for their time, pay a really huge amount (compared to other MMO's) for the game and then you ask them to be patient and stand around like a bunch of morons (for 6 days!!!) in Coldharbour? Is that how far the service goes from Zenimax?

Hestia

I don't like seeing my free days go wasted...

Dylanlucas

Hestia wrote: »

I don't like seeing my free days go wasted...

I dont like my money going to a waste but so far it feels like it on The Elder Scrolls Online.

This section of the forums are exploding because they should've brought the game out in 2015, then it would've been ready

drizzintahl

Your job on these boards if you have any authority is to be there for the players. Banning threads because they're off topic keeps the area clean. My entire point is you can easily spend that focus in much better places.

Let's look at this forum like a riot (hell yea riot gif from other thread!)
You've got a building full of cops not doing anything (maybe they are, we can't see)
You've got one cop outside, amongst people throwing glass bottles and flipping cars, and he goes over and arrests a jay walker. He could've pulled out a megaphone and started explaining to everybody why whatever inside the building is taking so long, going back and forth getting data from the building, to the streets, thus lessening everybody's frustration and anger. Instead, he tickets a jay walker. (closing a thread) which I don't really care about. the action of closing a few threads doesn't concern me, which people keep getting choked up about, it's that someone has the power to do something useful and they don't.

drizzintahl

Dylanlucas wrote: »

Greetings folks,

While we understand your frustration about being blocked by this quest, we don't allow this behavior on the forums. Therefore, we kindly ask you to refrain from using Bashing/Slanderous Comments, Cursing/Profanity, and making Demands/Threats on the forums.

All forum users must adhere to our Code of Conduct, and are expected to stay polite, constructive, and respectful while posting, even in situations like this one. Please also read the following thread: How To Be an ESO Community Hero, in order to know what we expect from our community members.

This issue is one of our highest priorities, and we are working to get it fixed as soon as possible. You can find a thread with our top issues here: In-Progress Known Issues

As such, this thread is being closed. Thank you for your understanding and patience.

@ZOS_HugoP dont you and your buddies have caused this kind of behaviour here?

Welcome to the world of MMO's people pay for their time, pay a really huge amount (compared to other MMO's) for the game and then you ask them to be patient and stand around like a bunch of morons (for 6 days!!!) in Coldharbour? Is that how far the service goes from Zenimax?

Careful, smells like another thread closure / deletion, we dont want to see like unhappy players, may be bad for people debating to buy the game or not!

GossiTheDog

If you are experiencing an issue with this quest and have a ticket logged, when it is fixed ask for free gametime to make up for waiting. Zenimax Online Studios support have the option of giving this, and have been for other affected players. Just for info. It delays having to pay the subscription fee, so you don't loose play time.

drizzintahl

Can I get money back that I dumped into an imperial edition for some items they still haven't returned? Because they created the first MMO in history with CE items that are tied to one character instead of being account bound?

donzeacub17_ESO

Hestia wrote: »

LOL 4 days to fix a not interactable NPC? There are a lot of high levels WAITING to experience end game content....

As of today, its 6 days

drizzintahl

We should all go play Runescape.

GossiTheDog

drizzintahl wrote: »

Can I get money back that I dumped into an imperial edition for some items they still haven't returned? Because they created the first MMO in history with CE items that are tied to one character instead of being account bound?

You can ask. Go to help.elderscrollsonline.com and request a refund.

vandalized_11

-

drizzintahl

kk, submitted asking for a full refund. *crosses fingers*

donzeacub17_ESO

https://help.elderscrollsonline.com/app/ask i think is more specific for refund.

strefilb14_ESO

GossiTheDog wrote: »

Hestia wrote: »

LOL 4 days to fix a not interactable NPC? There are a lot of high levels WAITING to experience end game content....

To be clear, if you join a large guild and look at the roster, or go to PVP and look at player ranks, they are a great many veteran rank characters. This issue only affects some players (the people posting on the support forums as it happens).

The fact that you are a veteran rank character does not mean you aren't affected by this bug. I have been V1 for 4 days now but I still cannot progress to the veteran content. This is a wide spread, content blocking issue and no amount of equivocation is going to make it reasonable that the only response Zenimax has to it is to close threads about it on the forums. Either they don't care about the fact that a large number of their players are reaching the breaking point of leaving, or they simply cannot fix this problem without deleting character progression on the quest line. Either way, its not a good thing at all.