Preordered Imperial Edition, Not Delivered Yet, Locked Out!!

cozmon3c_ESO

Zenimax, i am one of your long term beta testers (Psijic Order), starting back in March Last year. never did i imagine that after the way you guys handled everything during the beta that i would be in this situation ever. Locked out of the Game because Amazon is late in shipping. i thank you for the extension a few days ago but Amazon is still dragging there feet in getting my Box Imperial Edition to me.

Here is what it says on there Website:
STATUS: Preparing for Shipment
LATEST EVENT: Order Received - Jan 30, 2014 7:42:03 PM
DESCRIPTION: We’ve started preparing your shipment. This process can take some time but does not change the delivery date. We'll send you an e-mail when your order has shipped. You can still request cancellation if you’ve changed your mind.

DELIVERY ESTIMATE Thursday, April 10, 2014 - Saturday, April 12, 2014 by 8:00pm
The Elder Scrolls Online: Imperial Edition - Multiple (Windows and Mac) The Elder Scrolls Online: Imperial Edition - Multiple (Windows and Mac)
Sold by Amazon.com LLC
Buy it Again

What am i supposed to do here, sit around twiddling my thumbs everyday waiting on a response from customer service, how many gamers will you or have you lost over this fiasco with amazon.

Ive put alot of effort into helping you guys make this game the best it can be, all i ask is the ability to play the game til my box gets here. this is getting more than a little rediculous.

thanks for paying attention (if you even have the time too)

~Leper Chapter Lead for Guild UMBRA

droids097

I have the same exact problem, I bought the CE version of the game. It says that it won't come in until the 15th (about). It really upsets me because I pre-ordered it on Feb. 1. Amazon had all this time to ship it but won't. I was playing in the Early Access on Sunday, April 6th, and suddenly it kicks me out and won't let me play until the game comes in. It is really frustrating. So, you are not the only one who is having this problem.

Eris

@cozmon3c_ESO Hi, isn't Amazon giving temp codes to people who are waiting for their order?

JHenry

The 2 days grace period is pretty unreasonable on the business standpoint of view for a game. This should have been 5 days.

jamesharv2005ub17_ESO

You should contact amazon. They will probably give you a code or whatever. Also better to be nice when you talk to them and not accusatory and mean like this post. You get more help being nice about things.

DMuehlhausen

Just hope you have an Imperial Code with your box. Yes I have my box so I was able to log in, but the card with the Imperial Edition Exclusive Code is blank...so I either get to wait on ZOS which it's been two days now, or pack up my entire Imp Edition and take it to Gamestop have them sell me a new one and return this old and hope it has a code in it.

cozmon3c_ESO

wow that sucks, well i did get an extention through email from ZoS on sunday. and i also read that though amazon gave one key to someone, they were also turning most of them away.

cheeser123

jamesharv2005ub17_ESO wrote: »

You should contact amazon. They will probably give you a code or whatever. Also better to be nice when you talk to them and not accusatory and mean like this post. You get more help being nice about things.

Nope. Amazon doesn't have the game codes. The code in the box is what you need and you have to wait for the box to get it, period. I went all the way up the ladder at Amazon and this is very clear. Amazon will do quite a bit to foster some goodwill in this situation -- partial refund, free digital version while you wait, etc. -- but they can't give you the code because they won't break open the box before they send it to you. But I do agree that a person in this situation should contact Amazon to see if he/she can get partial compensation for this fubar situation.

And don't tell people how to talk. This is a frustrating situation caused by a number of failures of design and planning. We aren't obligated to spend our money and then sugar-coat our complaints. There were no insults, vulgarities, or any other untoward statements in the OP. It was completely reasonable, even if it wasn't all flowers, lollipops, and rainbows. Why do you feel the need constantly to accuse everyone with a complaint -- which should be all of us, here in the customer service section of the forums -- of being mean, spiteful, accusatory, etc.?

jamesharv2005ub17_ESO

cheeser123 wrote: »

jamesharv2005ub17_ESO wrote: »

You should contact amazon. They will probably give you a code or whatever. Also better to be nice when you talk to them and not accusatory and mean like this post. You get more help being nice about things.

Nope. Amazon doesn't have the game codes. The code in the box is what you need and you have to wait for the box to get it, period. I went all the way up the ladder at Amazon and this is very clear. Amazon will do quite a bit to foster some goodwill in this situation -- partial refund, free digital version while you wait, etc. -- but they can't give you the code because they won't break open the box before they send it to you. But I do agree that a person in this situation should contact Amazon to see if he/she can get partial compensation for this fubar situation.

And don't tell people how to talk. This is a frustrating situation caused by a number of failures of design and planning. We aren't obligated to spend our money and then sugar-coat our complaints. There were no insults, vulgarities, or any other untoward statements in the OP. It was completely reasonable, even if it wasn't all flowers, lollipops, and rainbows. Why do you feel the need constantly to accuse everyone with a complaint -- which should be all of us, here in the customer service section of the forums -- of being mean, spiteful, accusatory, etc.?

You are wrong. I have read of multiple people who have gotten amazon credit and a digital edition code to use while waiting for the box. As far as being nice I dont care what you do. If you want to be rude thats probably why you keep getting warnings from the mods. Do me a favor since you report every post I make how about you just go your way and I go mine?

cheeser123

cheeser123 wrote: »

Amazon will do quite a bit to foster some goodwill in this situation -- partial refund, free digital version while you wait, etc. -- but they can't give you the code [ed: from the Imperial Edition that is being shipped to you] because they won't break open the box before they send it to you. But I do agree that a person in this situation should contact Amazon to see if he/she can get partial compensation for this fubar situation.

jamesharv2005ub17_ESO wrote: »

You are wrong. I have read of multiple people who have gotten amazon credit and a digital edition code to use while waiting for the box.

Dude, I literally said exactly what you said. I said I agree with you, and just corrected / clarified the details slightly. Please read more carefully before being mean and accusatory. ; )

jamesharv2005ub17_ESO wrote: »

As far as being nice I dont care what you do. If you want to be rude thats probably why you keep getting warnings from the mods. Do me a favor since you report every post I make how about you just go your way and I go mine?

lol paranoid much? What are you even talking about? You are running around the customer service forum telling people to stop complaining in every thread, and you think me -- random guy #73 -- is the source of some crazy persecution? I've reported you maybe once or twice, and you should expect to be reported plenty when you're giving people grief for asking for customer support in the customer support forum.

jamesharv2005ub17_ESO

I wish there was a way to block people who cannot control themselves on this forum.

cheeser123

jamesharv2005ub17_ESO wrote: »

I wish there was a way to block people who cannot control themselves on this forum.

Yeah, when somebody agrees with you and offers a few extra details, block him right away.

Seriously, take a chill pill, the only beef I have with you comes when you give people a hard time for doing exactly what this forum is for -- requesting customer support. Considering I just chimed in to back you up and agree with what you were saying and you turned on me and tried to make an incident out of this, can you please check your head and maybe cool your jets? Good grief...

jamesharv2005ub17_ESO

Can I get a mod to help out here please?

cheeser123

cheeser123 wrote: »

I said I agree with you, and just corrected / clarified the details slightly.

cheeser123 wrote: »

I just chimed in to back you up and agree with what you were saying

cheeser123 wrote: »

please check your head and maybe cool your jets?

jamesharv2005ub17_ESO wrote: »

Can I get a mod to help out here please?

What do you want from me? Should I email you a batch of freshly-baked cookies? How much more clear can it be that I'm just trying to converse here, and that in this thread I have almost completely agreed with you from the start. Please calm down, buddy. I don't think a moderator is going to come swooping in and see anything except you getting worked up and me trying over and over to tell you that I'm agreeing with you and asking you to cool down.

jamesharv2005ub17_ESO

I just want to be left alone. Is that too much to ask? Find someone else to harass.

cheeser123

jamesharv2005ub17_ESO wrote: »

I just want to be left alone. Is that too much to ask? Find someone else to harass.

This is a customer support forum for a video game. Don't come here if you want to be left alone, especially if the moment you pitch that fit is in the middle of a conversation where someone is doing nothing but agreeing with you and being completely civil.

jamesharv2005ub17_ESO

*sigh*

jamesharv2005ub17_ESO

Guess all the mods are asleep.

moxsapphire_ESO

so I got lucky
When I called Amazon, I got an elder scrolls fan. I swear, its true
We talked about elder scrolls for like 1/2 hour
He upgraded my shipping to next day
as a result I got my game on tuesday
on monday night I dealt with ZOS customer service
the man was very rude and the tension was high. i never used a rude word, disrespectful tone, or anything
in the end, I was able to get a supervisor and get a 1 day code.

I cannot believe they treat their customers this way
I guess they know they will fail?
I dont know

jamesharv2005ub17_ESO

Very cool