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Why am i required to set up a subscription plan?
I was in the understanding that I got 30 days free upon purchase. I was intending to use these 30 days to actually test the game and see if i enjoy it, but now i learn that i CAN'T because i need a subscription plan? How is this alright when i've already payed the $60 up front? I don't own a credit card, and there are no stores around my location that are selling the time cards for another month or more. So essentially, I payed for a game that I'm not allowed to play BECAUSE i payed for it. This isn't, nor should it ever be right.
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Sandmanninja✭✭✭✭1) it's Paid
2) "This isn't, nor should it ever be right" Why? If you don't have a debit credit card with your bank and won't go to Wal-Mart and get a pre-paid Visa card, then the answer is you don't want to work with the process.
The process isn't for you. The understanding is, we give you 'this stuff' if you agree to give us money every month.
If you don't want to play with their rules, then don't complain.
[Hard Mode Dungeoneers] is recruiting all players of all levels for this new Guild.
THIS IS A NEW-BUT-GROWING GUILD. We are focused on doing vet pledges, vet dungeons, getting achieves, & doing hard mode bosses.
Most active GMT+10 (Australia time zone) in the afternoon Mon-Fri and all day Sat/Sun.
Pst/email for info/invites.0 -
cheeser123✭✭✭Sandmanninja wrote: »1) it's Paid
2) "This isn't, nor should it ever be right" Why? If you don't have a debit credit card with your bank and won't go to Wal-Mart and get a pre-paid Visa card, then the answer is you don't want to work with the process.
The process isn't for you. The understanding is, we give you 'this stuff' if you agree to give us money every month.
If you don't want to play with their rules, then don't complain.
Let's pretend, just pretend for a moment, that not everybody lives in the USA. Try to imagine that, as crazy as it sounds.1 -
Saphie✭I just don't understand why the prepaid methods are required to be paid ahead of time. They failed to release the game time cards on time so people that planned on using that method are sol.
My boyfriend doesn't want his credit card hooked up to the game and does not currently have quick access to a prepaid visa or paysafe cards so he basically can not play the imperial edition that I gave him for his birthday. Not to mention, if you simply wanted to try the game you are forced to pay for the next month in advance.0 -
I just don't understand why the prepaid methods are required to be paid ahead of time. They failed to release the game time cards on time so people that planned on using that method are sol.
My boyfriend doesn't want his credit card hooked up to the game and does not currently have quick access to a prepaid visa or paysafe cards so he basically can not play the imperial edition that I gave him for his birthday. Not to mention, if you simply wanted to try the game you are forced to pay for the next month in advance.
It's not Zenimax's fault that he doesn't want to use his card, that's entirely his choice.
You also don't have to pay for the second month. You have to set up a subscription, which would charge you at the end of the month to continue service unless cancelled. He could set the subscription up with his card and cancel it 2 minutes later if he wanted to. It'd take a lot less time and effort than is currently being expended complaining.0 -
MajikMyst✭✭✭zshadez_ESO wrote: »It's not Zenimax's fault that he doesn't want to use his card, that's entirely his choice.
There is no choice when you are discussing account or credit security.. What benefits does Zenimax offer if his account is hacked and credit card #'s stolen??
You want to talk about choice?? How about the requirement that Zenimax and Bethesda have in ensuring that their customers have safe and secure payment options..
I will not attach my credit card to this game either.. Security here seems a bit lax.. I also don't understand the need to create a subscription to use the 30 days that came with the game..
That would be like a dealership telling you that your new car comes with a tank of gas, but you have to buy a tank of gas to use it..
I have 2 imperial editions retail box version gathering dust because of this issue.. Those time cards need to be made available or I will be looking for a refund..
This is not a good way to start an MMO..
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Firstly, there are many options for those worried about security to take. These include using a separate bank account tied to paypal for online dealings and prepaid credit cards.
Secondly the need for a subscription was in no way a surprise and a given detail listed on purchasing site as well as on the boxes. This is a subscription game. It requires a valid subscription. It's nothing new or shocking. The first time I encountered this was in The Realm Online in 1996. I've encountered it in the bulk of MMOs that have followed.
You're reaction to this is willfully stubborn and childish, and the only one missing out because of it is you.Edited by zshadez_ESO on April 9, 2014 4:38AM0 -
Samadhi✭✭✭✭✭
✭✭✭I wish I could get my subscription plan set up. I don't have an issue with paying for it, but I am stuck waiting for Support to contact me because the option for PaySafeCard does not show up on my account.
PaySafeCard is my only available method of payment, so I don't get to play until Support sorts out my issue.
It is unfortunate that I cannot be playing on my included 30 days time while I wait for my subscription issue to be solved.
On the whole, the situation is disatisfying."If you want others to be happy, practice compassion. If you want to be happy, practice compassion." -- the 14th Dalai Lama
Wisdom is doing Now that which benefits you later.
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Girault✭
Eh. I think a fair number of people are expecting the way World of Warcraft's 30 days worked.zshadez_ESO wrote: »Firstly, there are many options for those worried about security to take. These include using a separate bank account tied to paypal for online dealings and prepaid credit cards.
Secondly the need for a subscription was in no way a surprise and a given detail listed on purchasing site as well as on the boxes. This is a subscription game. It requires a valid subscription. It's nothing new or shocking. The first time I encountered this was in The Realm Online in 1996. I've encountered it in the bulk of MMOs that have followed.
You're reaction to this is willfully stubborn and childish, and the only one missing out because of it is you.
When I first started playing that game in 2008, I wasn't required to attach a credit card until after the 30 days expired. Last time I made a new account, the same was true, but that's been...oh, probably a year ago at least.
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Dolenz✭✭✭DocHackenSlash wrote: »I was in the understanding that I got 30 days free upon purchase. I was intending to use these 30 days to actually test the game and see if i enjoy it, but now i learn that i CAN'T because i need a subscription plan? How is this alright when i've already payed the $60 up front? I don't own a credit card, and there are no stores around my location that are selling the time cards for another month or more. So essentially, I payed for a game that I'm not allowed to play BECAUSE i payed for it. This isn't, nor should it ever be right.
Because they told you on the game requirements that a valid subscription was required for the free thirty days. Is it their fault you made an assumption how it would work and you were wrong
"ADDITIONAL REQUIREMENTS
30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE OF GAME. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.
Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."0 -
cheeser123✭✭✭30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE OF GAME. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.
These are not available. Users were told this would not be a problem. Originally, this was the information available to customers:IS A SUBSCRIPTION REQUIRED? HOW MUCH IS IT?
Published 08/20/2013 10:08 AM
Players will have unlimited access for the first 30 days following activation and can continue playing beyond that with a subscription of $14.99 (12.99 / £8.99) /month (30 days).1 -
Dolenz✭✭✭The paid time card situation does suck, without a doubt, but they are having enough issues with the system that they can't very well change the rules now without causing other issues.0
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cheeser123✭✭✭The paid time card situation does suck, without a doubt, but they are having enough issues with the system that they can't very well change the rules now without causing other issues.
Extending the early access / grace period is surely not "changing the rules" and wouldn't cause "other issues" at all. They already did it once.0 -
Should a Game Card not be a viable subscription plan?
There is plenty of conflicting information provided by Zenimax and Bethesda that would certainly reinforce the opinion that players should be able to access 30 unlimited Days before incurring any charges.
For Example:
Pete Hines, VP of Marketing and PR has stated on 4/1/14
“You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://www.gamerheadlines.com/2014/04/bethesda-explains-why-the-monthly-subscription-to-elder-scrolls-online-is-indisputable/
Also,
Once players purchase the game, they will have unlimited access for the first 30 days and can continue beyond that with a subscription of $14.99/30 days (€12.99 / £8.99). The first 30 days begin at or after the official launch of the game when players select their preferred subscription plan. Subscription fees will only be charged after the first 30 days.
https://help.elderscrollsonline.com/app/storefaq
It is certainly troubling when the VP of Marketing presents a different view of the product requirements so close to release.0 -
Pre-paid visa cards aren't available for me unless I want to pay an additional $40 in gas money to go to the next town. I said nothing about being against their rules. I'm quite content playing with their rules, but when i'm told I get a free month of play, I'm going to expect a free month of play.Sandmanninja wrote: »1) it's Paid
2) "This isn't, nor should it ever be right" Why? If you don't have a debit credit card with your bank and won't go to Wal-Mart and get a pre-paid Visa card, then the answer is you don't want to work with the process.
The process isn't for you. The understanding is, we give you 'this stuff' if you agree to give us money every month.
If you don't want to play with their rules, then don't complain.
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zshadez_ESO wrote: »Firstly, there are many options for those worried about security to take. These include using a separate bank account tied to paypal for online dealings and prepaid credit cards.
Secondly the need for a subscription was in no way a surprise and a given detail listed on purchasing site as well as on the boxes. This is a subscription game. It requires a valid subscription. It's nothing new or shocking. The first time I encountered this was in The Realm Online in 1996. I've encountered it in the bulk of MMOs that have followed.
You're reaction to this is willfully stubborn and childish, and the only one missing out because of it is you.
Security is never 100% no matter what the case is, so simply not using a card for everything is your best bet, who are you to say who someone else can trust.
secondly, the need for sub is not the core of the problem here so your statement is completely off target, the core of the problem is actually the fact that the first 30 days FREE that are included in the purchase of your boxed or digital copy of the game are not actually being included, and in fact are only being included if you have some form of plastic to show them (which these complaints claim not to have) or to pay upfront for another month (via prepaid methods, some of which are not available at the time).... EVERY MMO that claims to give me a free month has given me my free month prior to asking for anything from me and people want there free month that came included with there $64.04 purchase of the game.players shouldn't get stifled for not having other means other then a time card to get 30 days free that had already been claimed as ours for paying for the game
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I post this in hopes of getting some assistance because i can't access a game i payed for. But instead, I'm getting run down for being financially incapable of affording to pay so much money JUST to play a game to see if i like it. It was hard enough gathering the money to afford the game at all.0
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Dolenz✭✭✭cheeser123 wrote: »The paid time card situation does suck, without a doubt, but they are having enough issues with the system that they can't very well change the rules now without causing other issues.
Extending the early access / grace period is surely not "changing the rules" and wouldn't cause "other issues" at all. They already did it once.
So they extend it and you start your free 30 days in one weeks time when you get a game card. That takes your free time up until the 16th of may.
You better believe that people who have already signed up and whose free time ends on May 4th are going to be every bit as pissed as you are right now that they have to start paying a subscription while those who used time cards still have two weeks of free time.
They would have to find a way to refund the free time some of us already used or figure out a way to extend our 30 days to 45 days so that everyone gets the same amount of free time.
Maybe it would be easy for them to do but I highly doubt itEdited by Dolenz on April 9, 2014 5:15AM0 -
<Quotes EULA>
So, to clarify... if you Pre-Order, is the EULA printed on your receipt? Just saying that while yes the box and EULA do mention that, folks purchased the game prior to downloading the client, in come cases before picking up their box, or whatever other Zenimax disclaimer was provided to the purchaser. I can assure you that the Pre-Order receipt I have from GameStop does not in fact mention the need to also purchase a Game Time Card or provide a credit card. In fact if you follow the links provided on the Home page of this site to purchase a retail copy, GameStop provides no mention of these requirements... I'd link the page, but I can't remember if this forum allows for outside links.
That said... yup, Zenimax has every right to conduct their business as they see fit; their customers have every right to provide feedback in response. In the end, if we choose to play their game, it's their game, and we're stuck with their rules. If Zenimax decided that it is a better decision from a PR standpoint to actually let us use the 30 days before purchasing a prepaid card, that'd be great; as a P2P game it ought to be good enough to get us to buy the next 30 days anyway. As far as that sort of concession, though, I'm not holding my breath; prior experience with MMOs has taught me that customer service usually doesn't receive a high enough priority to actually affect a decision already in place from on high.
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h9easmic_ESO wrote: »
Eh. I think a fair number of people are expecting the way World of Warcraft's 30 days worked.zshadez_ESO wrote: »Firstly, there are many options for those worried about security to take. These include using a separate bank account tied to paypal for online dealings and prepaid credit cards.
Secondly the need for a subscription was in no way a surprise and a given detail listed on purchasing site as well as on the boxes. This is a subscription game. It requires a valid subscription. It's nothing new or shocking. The first time I encountered this was in The Realm Online in 1996. I've encountered it in the bulk of MMOs that have followed.
You're reaction to this is willfully stubborn and childish, and the only one missing out because of it is you.
When I first started playing that game in 2008, I wasn't required to attach a credit card until after the 30 days expired. Last time I made a new account, the same was true, but that's been...oh, probably a year ago at least.
almost ALL MMO's are like WoW, Becuase that is what makes sense when you claim to give people 30 days free, you give them what you said was free... then when they exhaust that game time you require people to pay and you give people various valid forms to go about paying for the product.
The argument here is, First what the claimed to be free on purchase is actually a miss guided statement because it is in fact not Free with purchase UNLESS you have a form of banking/credit or prepaid visa card, IF YOU DON'T then your first month is actually not free with purchase of the game it is then turned into first 30 days free with purchase of the next month via game time card, WHICH means it becomes more of a damn hassle just because they want you sub'ed 4 days into launch, now even id this is a little bit of a *** move for those not planning on using a bank/credit card or prepaid card, YOU CAN'T EVEN FIND PREPAID CARDS!, so you are left with no option, no $64.04 and no free 30 days that came with my $64.040 -
The thing is, I AM going to continue paying for their game and i DO choose to play it. But my choice is a null decision as I'm incapable of acting on it. I'm financially incapable of paying ahead of time right now, and i'm not going out of my way and paying $70+ JUST to be able to use my free thirty days. That sounds counter intuitive if you ask me.0
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Dolenz✭✭✭panemetcircenses wrote: »<Quotes EULA>
So, to clarify... if you Pre-Order, is the EULA printed on your receipt? Just saying that while yes the box and EULA do mention that, folks purchased the game prior to downloading the client, in come cases before picking up their box, or whatever other Zenimax disclaimer was provided to the purchaser. I can assure you that the Pre-Order receipt I have from GameStop does not in fact mention the need to also purchase a Game Time Card or provide a credit card. In fact if you follow the links provided on the Home page of this site to purchase a retail copy, GameStop provides no mention of these requirements... I'd link the page, but I can't remember if this forum allows for outside links.
I think we all need to be a little more responsible to research purchases somewhat before buying anything.
It is listed on the Zenimax Store copies under the Additional Requirements Page.
I found it on the Gamestop site right above the ratings
http://www.gamestop.com/pc/games/the-elder-scrolls-online/101905
I see it on the Amazon Digital download page (but strangely not the physical copies)
http://www.amazon.com/The-Elder-Scrolls-Online-PC/dp/B0081Q58AW
If I had pre-purchased it at a store I would not expect the clerks or receipt to spoonfeed me the requirements. They probably assume you did your own research0 -
ExaggeratedToaster wrote: »secondly, the need for sub is not the core of the problem here so your statement is completely off target, the core of the problem is actually the fact that the first 30 days FREE that are included in the purchase of your boxed or digital copy of the game are not actually being included, and in fact are only being included if you have some form of plastic to show them (which these complaints claim not to have) or to pay upfront for another month (via prepaid methods, some of which are not available at the time).... EVERY MMO that claims to give me a free month has given me my free month prior to asking for anything from me and people want there free month that came included with there $64.04 purchase of the game.players shouldn't get stifled for not having other means other then a time card to get 30 days free that had already been claimed as ours for paying for the game
The free 30 days is included with purchasing the game and setting up a subscription. Both requirements must be met to get that free play time.panemetcircenses wrote: »So, to clarify... if you Pre-Order, is the EULA printed on your receipt? Just saying that while yes the box and EULA do mention that, folks purchased the game prior to downloading the client, in come cases before picking up their box, or whatever other Zenimax disclaimer was provided to the purchaser. I can assure you that the Pre-Order receipt I have from GameStop does not in fact mention the need to also purchase a Game Time Card or provide a credit card. In fact if you follow the links provided on the Home page of this site to purchase a retail copy, GameStop provides no mention of these requirements... I'd link the page, but I can't remember if this forum allows for outside links.
So you preordered a PC MMO without checking it's requirements online? It's not Zenimax or Gamestop's fault the game won't run on a 20 year old PC either. It's your responsibility to look into the requirements for a game before purchase.0 -
cheeser123✭✭✭Stoneforge wrote: »Pete Hines, VP of Marketing and PR has stated on 4/1/14
“You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://www.gamerheadlines.com/2014/04/bethesda-explains-why-the-monthly-subscription-to-elder-scrolls-online-is-indisputable/panemetcircenses wrote: »So you preordered a PC MMO without checking it's requirements online? It's not Zenimax or Gamestop's fault the game won't run on a 20 year old PC either. It's your responsibility to look into the requirements for a game before purchase.
"Checking it is requirements"? What's that even mean?
But seriously, stop being a schmuck. The development process is a complex set of interactions between the devs and customers. A bait-and-switch, a bad launch, missing features, and game-killing bugs are all valid things about which to complain. Complaining about complaints -- the lowest of the low.0