Disconnected every few minutes

mlow44

I can't even stay on long enough to kill a boss mob before I get thrown out of the server. I've tried restarting the client, tried restarting my internet router, tried restarting my computer... nothing helps. I don't believe it's my internet in the first place because I only have problems connecting to this game and nothing else. I've been disconnected intermittently since the first day of early access, but not this often or consistently. It's unplayable at the moment. What do I do?

Takanami

Same here

Armitas

Sometimes you can have partial internet loss.

Open a command prompt and type.

ping -t google.com

It will give you a continuous ping letting you know if you are getting lost packets. If you are getting lost packets to google then it's your internet.

Not saying it's not them, but that test will let you know that everything is fine on your end of the internet.

mlow44

Armitas wrote: »

Sometimes you can have partial internet loss.

Open a command prompt and type.

ping -t google.com

It will give you a continuous ping letting you know if you are getting lost packets. If you are getting lost packets to google then it's your internet.

Not saying it's not them, but that test will let you know that everything is fine on your end of the internet.

this returns 90-100ms consistently, so I believe that confirms everything's fine on my side

Armitas

mlow44 wrote: »

Armitas wrote: »

Sometimes you can have partial internet loss.

Open a command prompt and type.

ping -t google.com

It will give you a continuous ping letting you know if you are getting lost packets. If you are getting lost packets to google then it's your internet.

Not saying it's not them, but that test will let you know that everything is fine on your end of the internet.

this returns 90-100ms consistently, so I believe that confirms everything's fine on my side

yep, it means you're good on your end. It could be them, or it could be a hop along the path from you to them, but your internet is good.

mlow44

same thing today. when I'm not getting outright booted, I'm lagging so bad I can't do a thing. what is going on and at what point do I ask for a refund for buying a broken game?

Sabby

Yeah, I had been dealing with this issue until I called amex to kill my transactions. Getting bumped to the log-in screen every few minutes wasn't going to cut it for me. There were several threads here and a few on various isp boards, but no solutions as of yet. If I bump into anything I'll link it to this thread, otherwise...Good Luck to those dealing with this and other issues.

Stiler

I just started getting this yesterday and today it's still doing it, it's like constant lag/delays (like what happened with League of Legends and other games this past summer because of the internet issues companies had).

mlow44

So I'm not getting disconnected quite as often, but I'm still experiencing horrid lag. I've been able to get through most fights through sheer luck and button spam, but I'm not exactly enjoying myself, you know? Really hope they sort this out at some point.

moonfire100b14_ESO

They need to fix this issue! My best friend has been having it happen since Beta and they have done nothing. I am severely disappointed that I can't play with my Mara ring partner. She is so frustrated and I can't blame her. Apparently it isn't an internet issue at all but an account one.

mlow44

Out of curiosity I connected my laptop to the internet through a wifi repeater device (http://www.amazon.com/EasyAcc®-Wireless-External-Portable-Smartphone/dp/B00CSFCYFY/ref=cm_cr_pr_product_top) to see if the lag persisted. Lo and behold, the lag cleared up entirely. I'm not sure if that just means something's wrong with my router settings or what, but I believe it may be a crucial hint. Anyone have any ideas?

SMW1980b14a_ESO

mlow44 wrote: »

Out of curiosity I connected my laptop to the internet through a wifi repeater device (http://www.amazon.com/EasyAcc®-Wireless-External-Portable-Smartphone/dp/B00CSFCYFY/ref=cm_cr_pr_product_top) to see if the lag persisted. Lo and behold, the lag cleared up entirely. I'm not sure if that just means something's wrong with my router settings or what, but I believe it may be a crucial hint. Anyone have any ideas?

I've heard of old routers and routers with bad programming causing problems like this, which only affects certain programs. Is your modem old? Have you looked for firmware updates?

Another thing to check in to ensuring ports needed by this game are being forwarded. You could briefly enable DMZ mode in your router, if it has the option, to see if it goes away. That might indicate it's some weird port issue. Although in general ports either let something through or they don't. If they don't it shouldn't work but in troubleshooting, being thorough is a good idea. If it did somehow work, it should not be used a fix as it essentially tells your router to let everything through. Like a bank without a vault where the money is just piled up in the middle of the floor.

mlow44

SMW1980b14a_ESO wrote: »

mlow44 wrote: »

Out of curiosity I connected my laptop to the internet through a wifi repeater device (http://www.amazon.com/EasyAcc®-Wireless-External-Portable-Smartphone/dp/B00CSFCYFY/ref=cm_cr_pr_product_top) to see if the lag persisted. Lo and behold, the lag cleared up entirely. I'm not sure if that just means something's wrong with my router settings or what, but I believe it may be a crucial hint. Anyone have any ideas?

I've heard of old routers and routers with bad programming causing problems like this, which only affects certain programs. Is your modem old? Have you looked for firmware updates?

Another thing to check in to ensuring ports needed by this game are being forwarded. You could briefly enable DMZ mode in your router, if it has the option, to see if it goes away. That might indicate it's some weird port issue. Although in general ports either let something through or they don't. If they don't it shouldn't work but in troubleshooting, being thorough is a good idea. If it did somehow work, it should not be used a fix as it essentially tells your router to let everything through. Like a bank without a vault where the money is just piled up in the middle of the floor.

My router is an early N model from, like 6 or 7 years ago, I think? So I suppose it is kind of old at this point. Its firmware has been updated as recently as a few months ago, however. I'll see if it's the ports, and if not maybe I need to look into buying a new router as a last resort.

mlow44

I think I spoke too soon. After about an hour of play while connected through the wifi repeater the heavy lag returned. I guess I'm back to square one.