We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
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https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.
It's been 2 days since i can't play
RagePlug
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Is anyone taking care of Ticket 140405-046459 without being passed to the next team, the special team, the account team and the Jesus Christ team? how many teams do you have? so i know how many days i have to wait.
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GossiTheDog✭✭✭✭✭Why are you asking here? This is a customer forum.
What issue are you having with the game?0 -
Vlas✭✭✭Tickets not being answered/resolved thread.
Ticket: 140407-022194
Call back Ticket # 140407-072361
Still waiting.0 -
RagePlug✭✭I just said. Ticket 140405-046459 Are you from the customer service team? maybe the special team that's looking into my account?0
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Shanna✭✭✭GossiTheDog wrote: »No, I'm a customer. This is a customer forum. What problem are you having?
Lol, the lack of dev comment is taking the meaning of "customer support" to a different level
This is all part of the game.0 -
RagePlug✭✭You won't be able to help me anyway. Hell they can't help me on a problem that can be solved in 10 minutes. Actually i see there are too many waiting for DAYS to even get an answer. But no problem, i'll open one topic every hour to get their attention.0
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GossiTheDog✭✭✭✭✭You won't be able to help me anyway. Hell they can't help me on a problem that can be solved in 10 minutes. Actually i see there are too many waiting for DAYS to even get an answer. But no problem, i'll open one topic every hour to get their attention.
Please don't open topics every hour which include no content about the problem. Many customers are using the forum to solve issues with the launcher etc. By flooding the forum with crap nobody here can fix, you make the forum useless for everybody.
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Vlas✭✭✭GossiTheDog wrote: »You won't be able to help me anyway. Hell they can't help me on a problem that can be solved in 10 minutes. Actually i see there are too many waiting for DAYS to even get an answer. But no problem, i'll open one topic every hour to get their attention.
Please don't open topics every hour which include no content about the problem. Many customers are using the forum to solve issues with the launcher etc. By flooding the forum with crap nobody here can fix, you make the forum useless for everybody.
Are you serious? This is the only way anyone can even talk to Zenimax. Email support is BS, phone support... never calls back...
We have no other alternative. Zenimax has left us with no other choice.
Crap, i tried getting their attention and for some reason they decided to only care about my post instead of my issue.0 -
djodars✭✭✭There's no need to clutter the forums with threads like this.
You are but one in thousands of people requesting help from the customer support at this very moment. Yes it takes time before they get back to you and I'm sure they would love to help everyone in minutes but they can't.
Be patient and understand that they have a lot of requests. You're not a special snowflake that deserves their attention more than someone else.0 -
Hyperventilate✭✭✭I get you're frustrated, but they're drowning in support tickets. If you haven't noticed, you're not the only person who is having an issue.
They seem to have been highly unprepared for the amount of support they would need. It happens, this is their first MMO. However, posting here will not garner support nor will your issue be solved.
The best thing you can do is be patient and wait.0 -
Vlas✭✭✭There is a need... because their support is not fixing issues or responding.
As for patience... are you having the problem?
No?
Oh.. well then dont talk to me about patience.
4 days now I have had this problem... 4 days.
When does your patience wear thin?0 -
djodars✭✭✭@Vlas
We understand that you're angry and 4 days is a long time but writing here won't change a thing. You're #10434 in queue and you'll have to wait until it's your turn.
Go play another game, do something with your friends, read, watch TV...
" For every minute you are angry, you lose 60 seconds of happiness "
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Vlas✭✭✭Who the hell is we? Are you speaking for ZOS? If not, why are you trying to come off like you are?
The number is irrelevant, it does not indicate actual position in queue.
Writing here does help with things, as others have been fixed within TWO DAYS of their posting.
EDIT: Regardless, if my issue isnt fixed by the end of the day Ill be canceling my 180 day sub, and if it hasnt been fixed by end of week, Ill be looking for a refund.Edited by Vlas on April 8, 2014 1:13PM0 -
GossiTheDog✭✭✭✭✭Vlas, you aren't using this forum to talk to ZOS. They probably won't even read this particular thread. The way to talk to them directly is via email and phone. I know they aren't very responsive as they're clearly getting slammed with tickets. I get that it is very frustrating that you can't finish a quest. But you aren't alone. You're trying to be disruptive to get to the front of the queue. That isn't automatically helpful to everybody else.0
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Vlas✭✭✭kportob16_ESO wrote: »You people should try working in support. It's a real picnic.
I have and I do...
I cared enough to let everyone know what is going on.
I have yet to see that from ZOS.0 -
vencibushy✭✭The best part comes when you wait for few days and you get an empty email. The poor f@ck at the customer support was probably drowned with emails he couldn't even use ctrl+v and ctrl+c correctly
They are pathetic.0 -
Vlas✭✭✭GossiTheDog wrote: »Vlas, you aren't using this forum to talk to ZOS. They probably won't even read this particular thread. The way to talk to them directly is via email and phone. I know they aren't very responsive as they're clearly getting slammed with tickets. I get that it is very frustrating that you can't finish a quest. But you aren't alone. You're trying to be disruptive to get to the front of the queue. That isn't automatically helpful to everybody else.
That is your opinion, and I wont be responding to you anymore as you are not being helpful with your responses at all.0 -
MorHawk✭✭✭✭✭But no problem, i'll open one topic every hour to get their attention.
They're slow to respond becuase they're overwhelmed with issues, and your solution is to add to the pile of crap?
*slow clap*I can count to potato.
WWJLHD?Hypertionb14_ESO wrote: »another topic that cant see past its own farts.0 -
Vlas✭✭✭
You know that how?
No one knows what is going on because ZOS isnt talking to us. You are assuming they are inundated, I am assuming they are having other problems, but we dont know until they tell us.
Conversely, you really think your reply is helping anyone?1 -
Shanna✭✭✭Let the guy vent in peace, like the rest of us are here doing.This is all part of the game.0
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RagePlug✭✭They asked me for Secret Question's answer (i gave them that) then they asked me the game code (i gave them that too) now today they asked me the last four digits from my credit card and my secret answer AGAIN. *** ask me everything in one sentence in one day and solve the problem on the next 10 minutes. But i guess i'm still a happy case with 2 days, i see others are waiting for 4 days because Zenimax.0
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Caligulove✭✭✭kportob16_ESO wrote: »You people should try working in support. It's a real picnic.
I have and I do...
I cared enough to let everyone know what is going on.
I have yet to see that from ZOS.
Then you should know that you can care all you want, but sometimes it's just the sheer volume, and sometimes it comes down to people above your head.
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Vlas✭✭✭kportob16_ESO wrote: »kportob16_ESO wrote: »You people should try working in support. It's a real picnic.
I have and I do...
I cared enough to let everyone know what is going on.
I have yet to see that from ZOS.
Then you should know that you can care all you want, but sometimes it's just the sheer volume, and sometimes it comes down to people above your head.
I also know information goes a long way. But there has been massive failure on all parts by ZOS in this regard.
But then, I dont know that they are under "sheer volume" and neither do you.0 -
Caligulove✭✭✭I also know information goes a long way. But there has been massive failure on all parts by ZOS in this regard.
But then, I dont know that they are under "sheer volume" and neither do you.
You're not wrong. I just don't think they saw this coming and I'm willing to give them the benefit of the doubt for a week or so. It also seems to me that there is a lack of experience here, not a lack of caring.
I do think that it's a fair assumption that the incident volume is significant.0 -
Vlas✭✭✭kportob16_ESO wrote: »I also know information goes a long way. But there has been massive failure on all parts by ZOS in this regard.
But then, I dont know that they are under "sheer volume" and neither do you.
You're not wrong. I just don't think they saw this coming and I'm willing to give them the benefit of the doubt for a week or so. It also seems to me that there is a lack of experience here, not a lack of caring.
I do think that it's a fair assumption that the incident volume is significant.
Oh, are you having a problem as well preventing you from playing the game, or advancing content like the rest of us?0
