CAN'T OPEN LAUNCHER! RESOLVED RUN AS ADMIN

donlonge

Everytime i try to open the launcher i get:
ABORT: Pointer is NULL (..\cef\clienthandler.c/648)

Error code Anybody knows what to do?
tried to install the game again, didnt work!

donlonge

bump

Edwin75

I have the same problem.
Starting from my desktop didn't work, so i go to the directory and launch the game from the directory, instead of using the launcher

Naghaina

I have the same problem. Now i enter to the game through Install_ESO.

donlonge

i've done that too... but when it needs to update i can't log in, and need to uninstall the game to get it updated

otomodachi

Bump, does anyone know if there's an .ini file or .manifest file that can be tweaked to fix this? @donlonge, you might be better in the PC Tech support subforum. Have you opened a support ticket? There will be a wait, better to get that started now even fi we can come up with fix.

donlonge

@otomodachi‌ Nah, wanted to see if sombody got a fix before i was getting serious! Will open a tcket asap, and post on the pc forum Thanks!

otomodachi

donlonge wrote: »

@otomodachi‌ Nah, wanted to see if sombody got a fix before i was getting serious! Will open a tcket asap, and post on the pc forum Thanks!

See, your wait time could be anywhere from an hour to 3 days, so better to get it started now.

DON'T reply to the email you get for your ticket, UNLESS a CRS rep closes the ticket. It APPEARS currently the policy is for tier 1 reps to offer the best solution they can think of and close the ticket as resolved without waiting for a reply. At THAT point, if it's not fixed, reply to the email and it will escalate.

If you reply BEFORE the ticket gets seen and responded to, you risk getting entered as a re-opened ticket and dropping to the bottom of the queue.

donlonge

@otomodachi‌ wow......

bldorinb16_ESO

I had the similar problem. I cured it by checking "always run as Administrator” box in the shortcut options.

otomodachi

donlonge wrote: »

@otomodachi‌ wow......

It's all anecdotal, don't take it as the gospel truth. It's just what I pieced together during my wait. There are some people out there working to get stuff fixed, but it's all a mess. Nothing to do but hunker down and wait. \o/

donlonge

@bldorinb16_ESO‌ wow, i think i love you!! That worked!!!

Edwin75

Thanks, i can use the shortcut too
Saves some scrolling.

donlonge

so.... now we just have to wait for the maintaince to stop

otomodachi

OP consider changing title to "CAN'T OPEN LAUNCHER! RESOLVED RUN AS ADMIN" ?