Maintenance for the week of March 3:
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
• PC/Mac: No maintenance – March 3
• ESO Store and Account System for maintenance – March 4, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
• EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
How to activate 30 days/subscription time
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otomodachi✭✭✭@rickrodrigues What country do you live in, and what is your preferred method of pay (once it's time to pay for your sub)?What do you gain by criticizing a CSR complaint?0 -
Daverios✭✭✭✭You activate the 30 days of subscription time by setting up a subscription. A subscription requires a valid payment method to set up.1 -
I live in Brazil,bank slip or credit card if possible,but it keeps saying this: ''the transation was not authorized'' something like this0
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otomodachi✭✭✭rickrodrigues wrote: »Do we get free 30 days?or do i have to purchase the subscription method
It is going to depend on what method you want to use for your subscription plan.
A lot of services, like Paypal, Credit Cards, or Debit cards will use a pre-authorization function. This is NOT a charge, but it LOOKS like a charge. Your money will be frozen for a period of 1 hour to 3 days, it just depends on the stars AFAIK. :P
If you want to use any of the online game timecard services, you're stuck paying in advance for your subscription in order to start your 30 day trial.
Be warned, pre-paid credit card authorizations frequently take more like 3-7 days for pre-authorizations to finish.
What do you gain by criticizing a CSR complaint?0 -
same. enjoy the 20 pointless emails back and forth about how they are "sending it to a higher power" to solve, because thats whats everyone with the transaction not authorized problem is getting.0
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otomodachi✭✭✭rickrodrigues wrote: »I live in Brazil,bank slip or credit card if possible,but it keeps saying this: ''the transation was not authorized'' something like this
There's nothing to do but open a support ticket, sorry. It might take a long time.
What do you gain by criticizing a CSR complaint?0 -
Sparkleav✭✭✭I've never seen or heard of issues with paying subscriptions like these for ESO before. You want us to sub but can't get Visa based authorization to work, this should be a priority before fixing bugged in-game stuff.2
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There's no code. You have to set up your subscription, and it activates your free 30 days.0
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I selected the subscription payment method,but when i'm finishing it give me an error:
''The transaction was not authorized. Please check the provided information again or contact support at http://help.elderscrollsonline.com.''Edited by rickrodrigues on April 7, 2014 4:15PM1 -
Vadim✭BOSPaladin wrote: »There's no code. You have to set up your subscription, and it activates your free 30 days.
Great. This brings us back to the original question: how OP can do that, if the proposed procedure does not work: account is debited, but the demand to setup subscription remains the same?0 -
BOSPaladin wrote: »There's no code. You have to set up your subscription, and it activates your free 30 days.
HOW? How do I set up my subscription? Do you have a direct link?
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otomodachi✭✭✭BOSPaladin wrote: »There's no code. You have to set up your subscription, and it activates your free 30 days.
HOW? How do I set up my subscription? Do you have a direct link?
YES! Sort of. https://help.elderscrollsonline.com/app/answers/detail/a_id/8223rickrodrigues wrote: »I selected the subscription payment method,but when i'm finishing it give me an error:
''The transaction was not authorized. Please check the provided information again or contact support at http://help.elderscrollsonline.com.''
For whatever reason, ESO is being told you don't have enough money to pay for the sub. You don't have to pay real money for it yet, but if you're not able to, you can't start your trial.
I know this is frustrating, but only a support ticket can help now.What do you gain by criticizing a CSR complaint?0 -
Vadim✭
Well, in my case, I was billed for the amount of EUR 15, which I paid (in addition to already available to me 30 free days), but I haven't get access to the game and the requirement "setup subscription" remains in force.otomodachi wrote: »Edited by Vadim on April 7, 2014 4:29PM1 -
otomodachi✭✭✭
Well, in my case, I was billed for the amount of EUR 15, which I paid (in addition to already available to me 30 free days), but I haven't get access to the game and the requirement "setup subscription" remains in force.otomodachi wrote: »
Only a CSR support ticket can help then.
I hope you've already got a help request opened, if not I would do it ASAP because responses can take a while right now.
Sorry, I know it's a pain in the butt.
EDIT: @Vadim did you buy a physical or digital version of the game, and from where?Edited by otomodachi on April 7, 2014 4:33PMWhat do you gain by criticizing a CSR complaint?0 -
Justice_OC✭✭
Well, in my case, I was billed for the amount of EUR 15, which I paid (in addition to already available to me 30 free days), but I haven't get access to the game and the requirement "setup subscription" remains in force.otomodachi wrote: »
^ This. This is what's pissing people off the most. Calling the bank and finding out the problem was not on the bank's end, funds cleared just fine. Zenimax and their dorked up authentication process is what's screwing a lot of us over right now.
***-poor customer service, nearly non-existent at this point. Good luck submitting tickets and phone call requests that are ignored for DAYS.
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Monkeywithtacos✭✭✭this is the issue I am having, not just Visa but with MasterCard as well.... I have tried 3 different cards so far all with the same "Unable to authorize this transaction" message. One is my debit, other is a credit card and third one is a prepaid that I went out and bought to try as I am at the end of my wits. My bank is not even showing any attempted charges to my card/account, so its not even getting to that stage. I verified that the billing info/addresses etc. all match. This is pathetic. Obviously I am not the only one. When I first noticed this I had a CSR who suggested I check all of the above when my bank was available and credited me an addition day, which was nice but I am still having the same bloody issue..... Hope that this is PRIORITY 1 with them, as we all know that a game launch is going to have bugged quests etc. but when customers can't even access their game time it's really bad.....1 -
@Monkeywithtacos yep i tried different credit card too and still the same thing let's hope this is their PRIORITY 11
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I would love to subscribe but it says there is an error with my billing address even tho they were able to charge my CC.... So unfortunately I can't subscribe because they wont let me =/Edited by linko49erub17_ESO on April 7, 2014 5:22PM0
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I can't enter my Redeem Code. It gave me Invalid Code every time from my retail box. So, ZOS support did it for me, and they claimed it was the right code. Just that that code wont work for me. Tried with several browsers. Now how should I set up a subscription when I can get the Redeem Code function on the account site to work. No direkt link... So annoyed right now.0