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Finally got an answer from the support team - Am I the only one?
Charwyn
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First of all, I'm with the guys who do have problems authorizing my credit cards.
Basically, I don't wanna waste my gametime to some unpleasant and unannounced feature of full-price pre-authorisation... So I wrote a letter to the support.
I got back the copy of my own letter twice and the status of my ticket became: "Solved". No responce.
Attached a screenshot of the letter and responce (no personal info shared).
Previous contacts were awesome, they always had a name in reply (even when they were not helpful). What happened?
Am I the only one?
Did somebody else had this kind of thing?
I told some of my friends who were curious about ESO that this is a game with the BEST support I've ever experienced. I feel responsible and would like to know if this was a single case... Not the general rule.
P.S. This thread does not violate any community rules - it's no spam, no arguing the decision, no sharing personal info.
So please stay constructive and non-offensive in comments also.
P.P.S. EDIT: Deleted the broken attached link.
P.P.S. EDIT2: This is awesome. ZOS still has the best support team of all the MMOs out there.
I received an apology and a code for the time I wasn't being able to play due to the terrible massive credit card collapse of the game (1 day).
I like the way it is now, being polite works. So, basically. Guys! Lets be polite!
Too bad this is still a general rule about the credit card with full pre-authorisation... But that's a stone to the guys who make the rules. /feedback ?
Edited by Charwyn on April 7, 2014 4:42AM
Basically, I don't wanna waste my gametime to some unpleasant and unannounced feature of full-price pre-authorisation... So I wrote a letter to the support.
I got back the copy of my own letter twice and the status of my ticket became: "Solved". No responce.
Attached a screenshot of the letter and responce (no personal info shared).
Previous contacts were awesome, they always had a name in reply (even when they were not helpful). What happened?
Am I the only one?
Did somebody else had this kind of thing?
I told some of my friends who were curious about ESO that this is a game with the BEST support I've ever experienced. I feel responsible and would like to know if this was a single case... Not the general rule.
P.S. This thread does not violate any community rules - it's no spam, no arguing the decision, no sharing personal info.
So please stay constructive and non-offensive in comments also.
P.P.S. EDIT: Deleted the broken attached link.
P.P.S. EDIT2: This is awesome. ZOS still has the best support team of all the MMOs out there.
I received an apology and a code for the time I wasn't being able to play due to the terrible massive credit card collapse of the game (1 day).
I like the way it is now, being polite works. So, basically. Guys! Lets be polite!
Too bad this is still a general rule about the credit card with full pre-authorisation... But that's a stone to the guys who make the rules. /feedback ?
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Nope you are the only one that I know of Congrats, maybe customer support does exist and isn't a Unicorn we've been chasing all day.0
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Charwyn✭✭scottymotech wrote: »Nope you are the only one that I know of Congrats, maybe customer support does exist and isn't a Unicorn we've been chasing all day.
My grandfather told me stories ot the customer support that was awesome and had 4 wings and 3 lion heads.
And you know what? When I grew up and contacted ZOS' one - it was just as my grandpa told me it should be - awesome.
And I miss it already... Or should I mourn?
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otomodachi✭✭✭Likewise, my experience started 8:20 am EST 4.4.14, trying to find out if I could return game for refund to finish deciding if the state of game was enough to drive me away.
Had ticket falsely resolved this morning at 6:20 am, the CSR obviously did not read the emails all the way through. Got a mod on here, Hugo, to eventually re-open the ticket.
Around 6 PM now, I go reply to the email one more time to say "Hey, uh, I feel like I deserve some kind of response here." and IMMEDIATELY (ONE MINUTE later) get a reply from someone asking me to describe my problem, and an hour after I do that she says she's forwarding me to the right department, after empathizing and explaining some companies can't offer refunds on digital products.
We'll see, but regardless... what the heck HAPPENED here?What do you gain by criticizing a CSR complaint?0 -
Shanna✭✭✭jamesharv2005ub17_ESO wrote: »So wait this guy has been level 50 for 72 hours? Really?
hmmm...now I'm wondering if this is just his covert way of advertising power-leveling services, ha
This is all part of the game.0 -
No he is level 50 and the quest has been bugged out for 72 hours...I thinkjamesharv2005ub17_ESO wrote: »So wait this guy has been level 50 for 72 hours? Really?
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I just got off of the phone with Zenimax. I told them that according to amazon my retail PREORDER imperial edition would be here on the 10th. They basically said "hate it for ya".0
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Charwyn✭✭Updated the thread itself... Got this thing resolved by support (maan, that was fast).
I hope that all the people will get their issues resolved like mine got.
For example
support can't file the "refund" for that time because they don't know when the game will arrive. They, probably, were told not to give you more that you deserve (well, can understand them, they are not making EVE Online) and they can't know how many days do you need until you actually activate your box.waynesrcb14_ESO wrote: »I just got off of the phone with Zenimax. I told them that according to amazon my retail PREORDER imperial edition would be here on the 10th. They basically said "hate it for ya".
I believe it would be fair to ask for a game time compensation due to the shipment issue (if you free time still runs w/o the codes, I have no idea, I own a digital copy).
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