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Subscription issue. Read.
n0x
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So I know there is like a thousand of these threads going on right now. But my situation is a little different.
I purchased the Digital Imperial Edition via Game Stop. I was given a code to redeem for the game, which would allow me to get early access and blah blah blah.
Anyways, I log on today to find my account info was wrong, did research found I need to set up my Plan, attempted to do so, found out there was no option to do so. Further research told me that I needed to redeem a code that validates that I in fact do own the game. (Kinda weird since I have 5 day early access). The problem is when I attempt to re-use my code from GameStop, it wont allow me, and tells me that its invalid. Obviously since I used it to activate early access, I kinda knew it wasn't going to work.
Further research said I would find a code possibly in my email, having gone thru my email inbox and spam folders, I found no such code or email exists.
I just want to add a subscription and play..
So.... Wtf am I supposed to do now? lol
Edited by n0x on April 7, 2014 12:52AM I purchased the Digital Imperial Edition via Game Stop. I was given a code to redeem for the game, which would allow me to get early access and blah blah blah.
Anyways, I log on today to find my account info was wrong, did research found I need to set up my Plan, attempted to do so, found out there was no option to do so. Further research told me that I needed to redeem a code that validates that I in fact do own the game. (Kinda weird since I have 5 day early access). The problem is when I attempt to re-use my code from GameStop, it wont allow me, and tells me that its invalid. Obviously since I used it to activate early access, I kinda knew it wasn't going to work.
Further research said I would find a code possibly in my email, having gone thru my email inbox and spam folders, I found no such code or email exists.
I just want to add a subscription and play..
So.... Wtf am I supposed to do now? lol
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Shanna✭✭✭I know Gamestop told me initially when I called that it showed that I had already received my game code. Further insistence on my part resulted in the "we don't have the codes, and we don't know when we will email them" response.This is all part of the game.0
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same exact issues man. screw Gamestop. mines saying "In order to set up a subscription, you must first own the game" no ***. I own the game, how else could i have gotten early access?!1
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n0x✭I know we got them on the first receipt. at least I did when I purchased it from the store. but I activated that, to give me early access. this should prove I own the game lol im so confused.0
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n0x✭exactly.. it shows I have the beta, then I have the early access below it. FML lol. Does this mean I have to actually spend time with the wife tonight?2
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having the same issue. the issue seems to be with ESO's web site. there's no reason why the way to subscribe should be hidden like this. But given that I cannot get into the game and I can't subscribe so i can enter the code is beyond frustrating. This is all kinds of FUBAR!!!!2
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n0x✭hopefully eso support calls me back soon, I left a call back number for them.. this is crazy.0
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Ayradyss✭✭GameStop should have provided you with -another- code when the game was released. For instance, I bought the Digital Standard Ed. from Green Man Gaming. They sent me a code for early access when I made the purchase. (This is like the code that you received and used for early access.) Then on the 3rd, I received another e-mail that contained my retail code and the code for the explorer's pack. (Actually, it had the early access code in it too, but that really didn't matter, at that point.)
So what you need now is your retail code. (And possibly a code for the explorer's pack -- or maybe it's automatically included with the Imperial retail code -- I don't know as I didn't get the Imperial ed.) But you should have at least one more code from GameStop. Make sure to check and see if you received any further e-mails from them around the 3rd-4th. If not, you need to bug them about it, I expect.0 -
Dodece✭✭✭I think the problem lies in their authentication servers. Rather then you needing an additional code. I am having the exact same issue with a Amazon purchase. I think the most likely issue is that those retailers sent the confirmation that the purchases had gone through on their end as in the user didn't cancel the order, but for whatever reason nobody at Zenimax entered that information into their systems.
In other words I think they forgot to have a qualified member of staff on hand today to enter into the system that those probationary game codes had been verified as authentic. Thus we have to sit around waiting for them to call in whoever it is who has the authorization to say yes those codes are good.0 -
Shanna✭✭✭GameStop should have provided you with -another- code when the game was released....
So what you need now is your retail code. (And possibly a code for the explorer's pack -- or maybe it's automatically included with the Imperial retail code -- I don't know as I didn't get the Imperial ed.) But you should have at least one more code from GameStop. Make sure to check and see if you received any further e-mails from them around the 3rd-4th. If not, you need to bug them about it, I expect.
Already bugged them, they do not currently have the email codes (the order page promised that email within 2 business days of shipping) and they do not have any idea (according to the woman I spoke with) as to when they will be emailing them...
This is all part of the game.0 -
Ayradyss✭✭Already bugged them, they do not currently have the email codes (the order page promised that email within 2 business days of shipping) and they do not have any idea (according to the woman I spoke with) as to when they will be emailing them...
Hmm. Well, that's not good. You might try submitting a ticket with the ESO customer service and explain to them what you've said here. I honestly don't know if that will help, but with some other games, I've seen that sometimes the CS dept. from the game can get in touch with the retailer and get things settled. They might be able to get some manner of verification that you've paid for the retail game and get you activated, but I don't really know for sure. Probably wouldn't hurt to try, anyway.
Edit: Or try GameStop again, and tell them you want to speak to someone higher-up. Get a number for the corporate customer service -- something like that. Might need to 'escalate' the issue with the GameStop people.
Best of luck!Edited by Ayradyss on April 7, 2014 1:17AM0 -
Shanna✭✭✭
Edit: Or try GameStop again, and tell them you want to speak to someone higher-up. Get a number for the corporate customer service -- something like that. Might need to 'escalate' the issue with the GameStop people.
Best of luck!
Ty for your well-wishes and suggestions! I was gonna try the "higher up" angle just now, but found that they are closed for the night
This is all part of the game.0
