[RESOLVED] The issue has been resolved. No further support needed.

blueberrieab_ESO

UPDATE: The issue has been resolved for both parties. Apologies for being rude - ZOS, but this entire process has been frustrating.

They are asking for all of that information (in the subject field) in order for them to get the EXPLORERS PACK granted on the account where it is clearly listed that it is owned.

THIS seems dodgy! Giving all this would allow the customer support representative to freaking hack into the account! WTF! I have NEVER in my life seen a customer support agent ask for that! FOR A CODE! Where it says, IN YOUR ACCOUNT that you OWN THE EXPLORERS PACK! What is this! I love this game, I do. but i am getting so freaking tired of the run around and the support.

And this is for my boyfriends account! I haven't even heard anything back for my account which also does not have the explorers pack items. It got escalated and someone contacted me in-game but nothing ever happened! the window popped up but no one responded.

surely, surely this is some kind of joke. why would an eso customer support representative need that kind of information? that is your ENTIRE ACCOUNT!

Daverios

I 'loved' the you must know security question bit.

Apparently they do not understand the meaning. I was like duh ask me question I will give you answer. I had to log onto website to look at it, so if I already knew the user name and password; real secure there guys.

blueberrieab_ESO

exactly. giving them all of that is just giving them everything but the password. i mean come on!

also, why do they need that if you are, uh.. on the game playing?? not very bright. can't they see from their side that you have the entitlement? surely they don't need 9/10th of your account info to see that!

also, what if your security answer is close to your password. not very bright on some peoples parts, but i know those that do it. it's just.. argh!!!

blueberrieab_ESO

again, this game rocks. with that being said, i think they need to do some reworking on how their customer support system works. i know they are swamped but there are some major issues at hand here.

they haven't been rude or disrespectful and that is always a plus and they have been mostly prompt which is a plus, but they have been very very bad (downright horrible to be blunt) at communicating and being able to resolve these issue which causes backlogs.

I think my problem should of been resolved on the first petition. it's now been 10 exchanges later (not exaggerating) and still nothing. My boyfriend is on his 3rd or fourth exchange. This, is an issue.

Elaithe

Try Reddit, ZoS tends to get things done when they think their public image will actually be hurt. It's pathetic that that is what you have to resort to in order to get anything done but there it is.

blueberrieab_ESO

Ugh really? I don't even have a reddit account but will look into it. Thanks for the heads up. Man this sucks >.<

felixgamingx1

at least you getting your items back name and DoB is not a big deal...

blueberrieab_ESO

it's name, dob, security question and answer, and userid and email... so sort of is a big deal. to me anyways. i mean that is essentially everything but the PW

ZOS_MichelleA

Hello, there. We understand that this may be frustrating or confusing, however please be assured that this information was requested in order to verify that you are the owner of the account.

Please note that it is not permitted to contact Support in regard to another player's account, regardless of your relation to them.

blueberrieab_ESO

apologies. still waiting to hear back about my explorers pack.

blueberrieab_ESO

UPDATE: my problem is resolved! amazon gave me 3 codes. yes, 3. excuse the utter and complete rudeness I have demonstrated here but the codes have been frustrating.

with that being said, I did not think I needed to enter my "second" explorer pack code being as how I got an email stating I redeemed the explorer pack when amazon sent me my 5 day early access code.

I think this caused a huge problem. maybe I double dipped my account and caused a force send of the pack by redeeming the second one, I don't know, but it sent. woo-hoo.

the bf is talking to a CSR right now. I never petitioned on his behalf, he opened up his own support ticket. I just posted here unknowing it was against the TOS. sorry again for the crying and whining. the codes man, don't do that again ya'll.

hope this can help someone else who ordered from amazon as well and had to send a ticket to ask to get in to early beta (cause amazon didn't give immediate access to the pre-order code) with their pre-order like i did.

tl;dr fixedfixed and apologies read above paragraph for possible amazon fixes.