Gifting Policy Awareness

scrappy1342

didn't read through everything... but yeah, the bad actors thing is -the reason- why gifting is so hard to unlock. and no, they will never tell us the actual criteria because then the bad actors will be able to unlock it with no problems. -every- -single- -thread- i have seen posted here like yours asking about gifting being unlocked that they gave in and said "we'll give you the benefit of the doubt..." ended up in that account being banned usually IN LESS THAN A DAY because those ppl IMMEDIATELY did the bad actor thing.

if you legitimately can not get it unlocked and legitimately want to gift things to your friends, just find a crown seller, buy from them and have them gift it to your friend

Gold25Dog

scrappy1342 wrote: »

didn't read through everything... but yeah, the bad actors thing is -the reason- why gifting is so hard to unlock. and no, they will never tell us the actual criteria because then the bad actors will be able to unlock it with no problems. -every- -single- -thread- i have seen posted here like yours asking about gifting being unlocked that they gave in and said "we'll give you the benefit of the doubt..." ended up in that account being banned usually IN LESS THAN A DAY because those ppl IMMEDIATELY did the bad actor thing.

if you legitimately can not get it unlocked and legitimately want to gift things to your friends, just find a crown seller, buy from them and have them gift it to your friend

I find this interesting - and also lends even more weight to the sensation that gifting is discriminatory in some way - In essence what you just said is to buy crowns from someone who can then send gift whatever to who I would like to gift to....

Is that not one of the very behaviors they are wanting to subvert..?

I have a friend irl that currently if I see something that I would like to gift them in the game I just paypal them the money and tell them to snag it as a gift from me - but that is because I know him and I know he will use the money for that. I have other friends I would like to gift to but I do not know them irl - they are only gaming buddies - I would love to be able to send them a gift from the store but I would not send them money irl to that end (at least most of them I would not).

It doesn't make sense to me - in essence I just need to find someone who can gift and trust that if I send them money they will deliver the gift - that sounds way worse than being able to just gift directly in game.

scrappy1342

Gold25Dog wrote: »

Is that not one of the very behaviors they are wanting to subvert..?

no, trading crowns for gold is perfectly legal because they are both in game currencies.

the paypal thing is totally legitimate, but i'm sure that can get tricky with trying to gift the exact amount of the thing you want to gift.

i would check your guilds and see if you can find someone willing and able to sell crowns. there is TCE, but it's more expensive that way. you are paying for peace of mind there. yes, it is possible to get ripped off buying from someone you don't know. as far as i know (or at least how it was in the past), zos would refund your gold ONE TIME if you got ripped off, but not after that, because really it is buy at your own risk. the way they handle customer service these days, you may not even get that one time. it seems that their policy with anything and everything these days is to automatically reject any ticket/complaint/request that comes through and if the person is -really really- serious about it, they will dispute and -then- you get a real response.

really what they should do, since they have confirmed over and over that they don't mind us trading gold/in game items for crowns, is to put in some sort of trading system specifically for that. but they won't. ppl have asked for it for years.

Gold25Dog

scrappy1342 wrote: »

Gold25Dog wrote: »

Is that not one of the very behaviors they are wanting to subvert..?

no, trading crowns for gold is perfectly legal because they are both in game currencies.

the paypal thing is totally legitimate, but i'm sure that can get tricky with trying to gift the exact amount of the thing you want to gift.

i would check your guilds and see if you can find someone willing and able to sell crowns. there is TCE, but it's more expensive that way. you are paying for peace of mind there. yes, it is possible to get ripped off buying from someone you don't know. as far as i know (or at least how it was in the past), zos would refund your gold ONE TIME if you got ripped off, but not after that, because really it is buy at your own risk. the way they handle customer service these days, you may not even get that one time. it seems that their policy with anything and everything these days is to automatically reject any ticket/complaint/request that comes through and if the person is -really really- serious about it, they will dispute and -then- you get a real response.

really what they should do, since they have confirmed over and over that they don't mind us trading gold/in game items for crowns, is to put in some sort of trading system specifically for that. but they won't. ppl have asked for it for years.

Ok that clears things up for me - in essence they are funneling the trading activity through guilds - so in essence it is a discriminatory stance on their part with how they run their game - for people unfortunate to have not met the mystery requirements for gifting they are forced to use a guild..... interesting

Do I have that right or I am missing something (not asking to confirm discrimination portion just my understanding of how that trade for gifting works).

Gold25Dog

Just FYI to anyone reading this - the original post was edited as I violated the community guidelines as follows:

Bashing and Slanderous Comments: We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We believe that doing so is neither constructive nor in spirit of our game and community.

Petitions and Protests: We do not allow petitions or protests on our forums. Due to the fact that both promote the use of demands and replies that consist of “/signed” or little else, we feel that neither encourage nor allow for meaningful and constructive discussion. Instead of using a petition or protest, we recommend presenting your thoughts as a request or suggestion so everyone in the community can discuss it.

Just posting that as a reference in case anyone is wondering. To be entirely honest I did not read the guidelines before I posted- I did not think that the second item there would be an issue

scrappy1342

Gold25Dog wrote: »

scrappy1342 wrote: »

Gold25Dog wrote: »

Is that not one of the very behaviors they are wanting to subvert..?

no, trading crowns for gold is perfectly legal because they are both in game currencies.

the paypal thing is totally legitimate, but i'm sure that can get tricky with trying to gift the exact amount of the thing you want to gift.

i would check your guilds and see if you can find someone willing and able to sell crowns. there is TCE, but it's more expensive that way. you are paying for peace of mind there. yes, it is possible to get ripped off buying from someone you don't know. as far as i know (or at least how it was in the past), zos would refund your gold ONE TIME if you got ripped off, but not after that, because really it is buy at your own risk. the way they handle customer service these days, you may not even get that one time. it seems that their policy with anything and everything these days is to automatically reject any ticket/complaint/request that comes through and if the person is -really really- serious about it, they will dispute and -then- you get a real response.

really what they should do, since they have confirmed over and over that they don't mind us trading gold/in game items for crowns, is to put in some sort of trading system specifically for that. but they won't. ppl have asked for it for years.

Ok that clears things up for me - in essence they are funneling the trading activity through guilds - so in essence it is a discriminatory stance on their part with how they run their game - for people unfortunate to have not met the mystery requirements for gifting they are forced to use a guild..... interesting

Do I have that right or I am missing something (not asking to confirm discrimination portion just my understanding of how that trade for gifting works).

i wouldn't say that they are funneling it that way. "funneling" implies conscious intent imo. and i don't think they intended for it to be that way. it's just how it worked out. i've skimmed through the other threads too. ppl say well what's the problem. ppl do chargebacks and/or use stolen card info and the bank does a chargeback and zos can simply ban the account. it's not that simple because zos has had to refund that money now. that is where this whole mess comes from. after having to refund god-only-knows-how-much-money, they have to prevent it from happening in the first place. and this is how it is done.

you don't -have- to be in a guild. it just opens you up to more ppl you might know. more ppl you can trust. even if i don't -know- someone from one of my guilds, they are -less likely- to try to scam me because we are in the same guild and the probably don't want to be kicked for scamming members. i'm not saying it can't happen, it's just slightly safer.

AzuraFan

Radiate77 wrote: »

Here are five of the “known” criteria:
-No terms-of-service violations.
-Must have had your account for 180 days.
-Must have had ESO+ at some point.
-Must have a record of purchases.
-Must have consistent log-in data.

If you’re failing at any of the above, chances are, that is what your problem is.

I'm not failing at any of those but can't gift. I've had my account since 2016 (or 2017), log in daily, have been subscribed to ESO+ for years, have purchased crowns, and don't have any TOS violations. I belong to guilds, have completed every story zone, etc.

I haven't asked for gifting to be added because I don't chase companies and ask them to let me spend money on their products. I'm just adding a data point. To me, there's no reason my account should have been denied gifting. Not sure what else I could have been doing at the time to get it. I suspect there are players that haven't been playing as long, and haven't been as active, that had it enabled for their accounts.

I've met every list of potential criteria I've ever seen posted in these "I can't gift" threads, so they're all incomplete. I don't know what the magic thing is that enables gifting, and neither does anyone else posting in these threads.

SilverBride

I did a poll once after another of these gifting threads came up to gauge how often players actually use gifting, and the number was very low. I wish they would just do away with it all together if it's not being utilized any more than that.

https://forums.elderscrollsonline.com/en/discussion/680740/how-often-do-you-gift-crown-store-items/p1

DenverRalphy

SilverBride wrote: »

I did a poll once after another of these gifting threads came up to gauge how often players actually use gifting, and the number was very low. I wish they would just do away with it all together if it's not being utilized any more than that.

https://forums.elderscrollsonline.com/en/discussion/680740/how-often-do-you-gift-crown-store-items/p1

40% of the respondents in that poll apparently do gift crowns. Or at least didn't vote Never. You propose getting rid of it altogether over that?

tomofhyrule

OP, I suggest you check out this thread: https://forums.elderscrollsonline.com/en/discussion/679605/do-you-think-my-account-demonstrates-minimal-gaming/p1

Same problem as you: someone who is totally 100% legit and thinks the only think wrong with the game is that they can't get gifting permissions. And like you, they start a whole tirade about how they should be able to gift. They drummed up a lot of public support and finally got permissions.

And then were almost immediately permabanned for fraud.

Kevin has the writeup in this post here if you want the specifics, including reasons why there are hoops to jump through:

ZOS_Kevin wrote: »

Hi everyone. Our Anti-Fraud team made up of Devs, Customer Service, and Community team members wanted to follow up here after monitoring this thread and engaging with the original poster of the thread. We believe it’s important to go over this case, because it’s a good example of a bad actor and the tactics they use to circumvent safety processes to do harm.

First, we want to acknowledge that while the gifting process can be frustrating, it is designed to keep both you, the player, and us safe from bad actors.

When the user originally placed their ticket in for gifting access, we denied their request due to account markers that showed future signs of potential fraudulent behavior. However, the user then opened this thread noting their playtime and claim to eligibility. In addition to their claims, we heard from many of you. We understand the frustration with the process and empathize with it. Many of you know that we often go through threads like this and try to assist where we can with the support of our customer service team.

Upon reevaluation of the account, we could tell the user was an active ESO player, but still had concerning markers on their account. We weighed the pros and cons of those risks and ultimately granted access to gifting. Unfortunately, within 24 hours, we were able to confirm new fraudulent behavior made by the user. They have now been permanently banned in-game and from the forum.

We highlight this because a common tactic bad actors use is the power of public forums here and elsewhere: taking advantage of the everyday player’s goodwill to garner public support to be let back in. Based on this situation, future threads like this will be based only on the follow-up investigation and closed once the investigation is complete.

To close out this post, we are still working to get as many people in as possible to the gifting program. We relaxed rules for gifting earlier this year and will continue to monitor these rules. Our goal is to stop bad actors, while keeping everyone else safe. Thanks to everyone for taking the time to read this follow up.

We can't say what the criteria are since the point is that it's not supposed to be a checklist for bad actors to follow. It also seems that it's not so much a list of criteria but a counter for red flags in the account.

I will just say that begging and begging for gifting permissions is a huge red flag though. If gifting is disabled, there is still the option of just giving your friend money via PayPal or whatever else and them buying the Crowns themself, which - while not feeling as personal - still has the intent behind it. The fact that your gift must be given in-game as opposed to buying your friend a physical gift card or dropping money to them on PayPal is a bit of a red flag in itself. I also notice that, like the OP of the other thread, you say you've been active on the game for ages, but your forum account is very new and only has a few posts on it... and only one of your posts isn't about your inability to gift.

Maitsukas

tomofhyrule wrote: »

If gifting is disabled, there is still the option of just giving your friend money via PayPal or whatever else and them buying the Crowns themself, which - while not feeling as personal - still has the intent behind it.

A guildmate of mine did exactly that when gifting was shut down in 2023 and he wanted to gift me the 8k Crate bundles. He didn't want any in-game gold or items from me in return, he only wanted to brighten up my days.

AzuraFan

tomofhyrule wrote: »

We can't say what the criteria are since the point is that it's not supposed to be a checklist for bad actors to follow. It also seems that it's not so much a list of criteria but a counter for red flags in the account.

I'm positive that my account has no red flags associated with it. I'm just a normal player like anyone else that enjoys the game and does regular activities. I've always used the same credit card and have never had a payment declined. Whatever criteria they're using is flawed.

I went to the thread you linked to. They've relaxed their criteria, but the onus is apparently still on the player to have to contact support. Why don't they rerun their gifting checks whenever the criteria changes, so those accounts that would now qualify have gifting enabled automatically? That would make more sense. Especially since you've suggested that apparently contacting support multiple times about gifting could be a red flag. So what are players who want gifting enabled on their account supposed to do?

I just find the whole thing disprespectful to players. I understand they need to prevent fraud and such, but surely there was a better way to go about it than to ban honest players from gifting.

Your PayPal solution won't always work. One example would be the holiday gifting thread. There are others.

Also, suggesting that people who post about this, or who don't have gifting enabled on their account, are somehow shifty or have red flags associated with their account, is probably against the forum TOS. I've seen quite a few players who have posted to the forums for years who don't have gifting enabled.

Gold25Dog

tomofhyrule wrote: »

OP, I suggest you check out this thread: https://forums.elderscrollsonline.com/en/discussion/679605/do-you-think-my-account-demonstrates-minimal-gaming/p1

Same problem as you: someone who is totally 100% legit and thinks the only think wrong with the game is that they can't get gifting permissions. And like you, they start a whole tirade about how they should be able to gift. They drummed up a lot of public support and finally got permissions.

And then were almost immediately permabanned for fraud.

Kevin has the writeup in this post here if you want the specifics, including reasons why there are hoops to jump through:

ZOS_Kevin wrote: »

Hi everyone. Our Anti-Fraud team made up of Devs, Customer Service, and Community team members wanted to follow up here after monitoring this thread and engaging with the original poster of the thread. We believe it’s important to go over this case, because it’s a good example of a bad actor and the tactics they use to circumvent safety processes to do harm.

First, we want to acknowledge that while the gifting process can be frustrating, it is designed to keep both you, the player, and us safe from bad actors.

When the user originally placed their ticket in for gifting access, we denied their request due to account markers that showed future signs of potential fraudulent behavior. However, the user then opened this thread noting their playtime and claim to eligibility. In addition to their claims, we heard from many of you. We understand the frustration with the process and empathize with it. Many of you know that we often go through threads like this and try to assist where we can with the support of our customer service team.

Upon reevaluation of the account, we could tell the user was an active ESO player, but still had concerning markers on their account. We weighed the pros and cons of those risks and ultimately granted access to gifting. Unfortunately, within 24 hours, we were able to confirm new fraudulent behavior made by the user. They have now been permanently banned in-game and from the forum.

We highlight this because a common tactic bad actors use is the power of public forums here and elsewhere: taking advantage of the everyday player’s goodwill to garner public support to be let back in. Based on this situation, future threads like this will be based only on the follow-up investigation and closed once the investigation is complete.

To close out this post, we are still working to get as many people in as possible to the gifting program. We relaxed rules for gifting earlier this year and will continue to monitor these rules. Our goal is to stop bad actors, while keeping everyone else safe. Thanks to everyone for taking the time to read this follow up.

We can't say what the criteria are since the point is that it's not supposed to be a checklist for bad actors to follow. It also seems that it's not so much a list of criteria but a counter for red flags in the account.

I will just say that begging and begging for gifting permissions is a huge red flag though. If gifting is disabled, there is still the option of just giving your friend money via PayPal or whatever else and them buying the Crowns themself, which - while not feeling as personal - still has the intent behind it. The fact that your gift must be given in-game as opposed to buying your friend a physical gift card or dropping money to them on PayPal is a bit of a red flag in itself. I also notice that, like the OP of the other thread, you say you've been active on the game for ages, but your forum account is very new and only has a few posts on it... and only one of your posts isn't about your inability to gift.

Yes - blame me - I am this fraudster guy because whatever sure why not - I couldn't possibly be a legit player and so no one gets gifting and nothing gets done. whatever....

I bought the game on steam in 2018 - I can screen shot it for you - been playing as casual ever since. I have over 1400 bucks in crown packs that I bought via steam - some of it for myself some of it to buy gifts before they stopped allowing it. I can screen shot it - would you like my drivers license ? Maybe my social security card? a blood test? like I said whatever - it is no longer important to me - I have asked that they delete my forum account because I have nothing else of interest to me here really especially since it seems like yall want to blame the messenger for a broken game mechanic. again I say whatever

I am looking into whatever the illicit in-game option to gift through guilds is as I have about 18k crowns that would be a shame to sink when I request my gaming account be deleted forever - I have a friend that could use these and apparently it is ok to buy the transfer of goods and services from someone in game that has the ability..... again wtf ever man I am so done with being blamed for wanting the game to work like every other fricking mmorpg on the planet when it comes to gifting but sure blame me I'm the bad guy here whatever

SilverBride

DenverRalphy wrote: »

SilverBride wrote: »

I did a poll once after another of these gifting threads came up to gauge how often players actually use gifting, and the number was very low. I wish they would just do away with it all together if it's not being utilized any more than that.

https://forums.elderscrollsonline.com/en/discussion/680740/how-often-do-you-gift-crown-store-items/p1

40% of the respondents in that poll apparently do gift crowns. Or at least didn't vote Never. You propose getting rid of it altogether over that?

For all the trouble it's causing, yes.

Gold25Dog

SilverBride wrote: »

DenverRalphy wrote: »

SilverBride wrote: »

I did a poll once after another of these gifting threads came up to gauge how often players actually use gifting, and the number was very low. I wish they would just do away with it all together if it's not being utilized any more than that.

https://forums.elderscrollsonline.com/en/discussion/680740/how-often-do-you-gift-crown-store-items/p1

40% of the respondents in that poll apparently do gift crowns. Or at least didn't vote Never. You propose getting rid of it altogether over that?

For all the trouble it's causing, yes.

fwiw - at least getting rid of it would make it fair for everyone - I have said before this mystery criteria feels discriminatory even tho its not meant to be (at least I would hope its not). Either fix it or ditch it. This is what I have been trying to say with an emphasis on fixing it - I don't wanted access granted to the special club if everyone else has to go through the same non-sense - how is that fair ? its not - if they were a legit studio they would fix it and if they didn't want to fix it they should remove it.

Gabriel_H

Gold25Dog wrote: »

To be honest - I do not believe the bad actors reason given - it is that they do not want to invest money in tightening up the gifting mechanic.

They cannot "tighten it up" - the issue isn't in the system it's external to it. And you don't believe there is billions in credit card fraud every year? That hackers dedicated enough to breach any system? ... I'll stop here before I say something that will get me banned but JFC. /facepalm

Gabriel_H

Gold25Dog wrote: »

I would add here - that aside from the story aspect of the game running with my friends and being able to gift my less fortunate friends is the second largest thing I do in game

If it is the "second largest thing" you do in game, then it suggests you are not playing much of the game, which will be a big old red flag for ZOS when it comes to gifting. Logging on for 5 minutes a day for crafting quests, or for just farming mats, or never enetering a trial or dungeon are also likely flags.

Gabriel_H

Gold25Dog wrote: »

I find this interesting - and also lends even more weight to the sensation that gifting is discriminatory in some way

It isn't a sensation - it IS discriminatory. Someone has to meet a set of criteria. You are clearly not and ZOS won't tell you why because that is internal sensitive information. It sucks but there are workarounds outside of the system, that are all legal, all open to you.

Gold25Dog wrote: »

it seems like yall want to blame the messenger for a broken game mechanic

It isn't broken. It's a safety feature. Do you still not get that?

Gold25Dog

Gabriel_H wrote: »

Gold25Dog wrote: »

To be honest - I do not believe the bad actors reason given - it is that they do not want to invest money in tightening up the gifting mechanic.

They cannot "tighten it up" - the issue isn't in the system it's external to it. And you don't believe there is billions in credit card fraud every year? That hackers dedicated enough to breach any system? ... I'll stop here before I say something that will get me banned but JFC. /facepalm

Again if it is such a problem then make it fair - remove it completely from the game. It is obvious to me that ESO is incapable of doing what all other gaming platforms do in this regard - if they can't do it then just remove it all together. I would prefer they do their job but if they can't deal then ok make it fair. I have every right to have access to gifting and yet I don't have it and others that have played less and have spent less do have access - explain this to me...? you can't because you would need to know the mystery secret sauce - for all I know they somehow know I'm gay or some other arbitrary thing and are actively discriminating - prove me otherwise ?? - no one will ever know because they won't fix it - I just want them to fix it and they are not going to fix it - if they removed it I would not be deleting my account over it because at least then it is fair to everyone.

SilverBride

If anyone wants to give a gift to a friend but doesn't have gifting unlocked they can send their friend the cash and let them them purchase the crowns for the item themselves.

hiyde

I don't think there's anything left to say here...

They've been given a comprehensive explanation of what happened and why this system is in place.
They've been agreed with when saying it can feel unfair to non-criminal customers who can't figure out what criteria they aren't meeting.
They've provided their feedback that they are unhappy with this system and would like to see change.
They've elected to delete their account and exit the game.

We wish you well in your future endeavors.

Gold25Dog

hiyde wrote: »

I don't think there's anything left to say here...

They've been given a comprehensive explanation of what happened and why this system is in place.
They've been agreed with when saying it can feel unfair to non-criminal customers who can't figure out what criteria they aren't meeting.
They've provided their feedback that they are unhappy with this system and would like to see change.
They've elected to delete their account and exit the game.

We wish you well in your future endeavors.

Thank you - I wish all of you the best of luck. I do sincerely hope that this gets sorted for future players - the game is really awesome in all other regards - I have literally zero issues with gameplay and have enjoyed the content greatly - especially the werewolf aspects

ZOS_Icy

Greetings,

We have recently removed some unnecessary back and forth from this thread. This is a reminder to keep the discussion civil and constructive. Please keep our Community Rules in mind moving forward.

The Elder Scrolls Online Team

Pevey

When you are requesting gifting be enabled, it helps to remember that their checks are designed to combat financial fraud. They're not just looking for evidence that you are a real player; they are looking for evidence that you are a real person.

In the old days, when I was forced to make an account with a gaming company, I would use fake name, address, etc. Because screw their data collection. And I often times still do, depending on the company.

If you do that with ESO, don't be surprised if your request is denied. Use your real name, real address, your own credit card attached to that name... etc. I don't think the speculated "hard requirement" in a post above of having been subscribed to ESO Plus at some point is correct. But I think this is an example of when someone might add their actual personal information to an account. So there is a positive correlation.

EDIT: And, obviously, you can't add or change the name on an account willy nilly without triggering alarms that the account was stolen or sold. I gifted the game to someone a very long time ago and paid for ESO plus for a few years. They stopped playing, and when they started back, they decided to pay for ESO Plus on their own. And then decided to send in a ticket to change their user name (during a time window when a ticket was required to do that.) This triggered some red flags, and they had to answer all sorts of questions for ZOS to verify it was their account. In our case, it was easy enough to answer all the verification questions by providing my name, address, etc., and explaining the situation. It was reassuring to know ZOS was suspicious.

AzuraFan

Pevey wrote: »

When you are requesting gifting be enabled, it helps to remember that their checks are designed to combat financial fraud. They're not just looking for evidence that you are a real player; they are looking for evidence that you are a real person.

In the old days, when I was forced to make an account with a gaming company, I would use fake name, address, etc. Because screw their data collection. And I often times still do, depending on the company.

All of the information in my account is correct - nothing fake. And like I said upthread, I've used the same credit card for ESO+, to buy crowns, to buy chapters/content passes, and items like the house bundle. I've never had a payment declined, asked for a refund, or done a chargeback for anything. So when they ran their algorithm to figure out what accounts to enable, that couldn't have been why my account failed the test.

I'm only stating this to once again say that every time I see someone say, "This is probably why your account doesn't have gifting enabled!!!!!" it doesn't apply to my account. Nobody knows the criteria, so speculating about it is pointless.

Radiate77

AzuraFan wrote: »

Pevey wrote: »

When you are requesting gifting be enabled, it helps to remember that their checks are designed to combat financial fraud. They're not just looking for evidence that you are a real player; they are looking for evidence that you are a real person.

In the old days, when I was forced to make an account with a gaming company, I would use fake name, address, etc. Because screw their data collection. And I often times still do, depending on the company.

All of the information in my account is correct - nothing fake. And like I said upthread, I've used the same credit card for ESO+, to buy crowns, to buy chapters/content passes, and items like the house bundle. I've never had a payment declined, asked for a refund, or done a chargeback for anything. So when they ran their algorithm to figure out what accounts to enable, that couldn't have been why my account failed the test.

I'm only stating this to once again say that every time I see someone say, "This is probably why your account doesn't have gifting enabled!!!!!" it doesn't apply to my account. Nobody knows the criteria, so speculating about it is pointless.

You could have been flagged for a chargeback, marking you as a consumer even if it’s completely unrelated to ESO.

Or someone with your same name if it’s common.

While I understand it sucks to be in your situation, something went wrong, somewhere. You could always try getting ahold of Customer Support again and pleading your case.

Vulkunne

Normally I give out gifts but not last year; Was a bit rough and I have yet to find any holiday nor season. I think it's great for those of you who did choose to do gifting. That was very kind of you and I'm sure many people appreciated that.

tomofhyrule

AzuraFan wrote: »

Pevey wrote: »

When you are requesting gifting be enabled, it helps to remember that their checks are designed to combat financial fraud. They're not just looking for evidence that you are a real player; they are looking for evidence that you are a real person.

In the old days, when I was forced to make an account with a gaming company, I would use fake name, address, etc. Because screw their data collection. And I often times still do, depending on the company.

All of the information in my account is correct - nothing fake. And like I said upthread, I've used the same credit card for ESO+, to buy crowns, to buy chapters/content passes, and items like the house bundle. I've never had a payment declined, asked for a refund, or done a chargeback for anything. So when they ran their algorithm to figure out what accounts to enable, that couldn't have been why my account failed the test.

I'm only stating this to once again say that every time I see someone say, "This is probably why your account doesn't have gifting enabled!!!!!" it doesn't apply to my account. Nobody knows the criteria, so speculating about it is pointless.

Just looking at your posts from this thread, I think there's one primary reason you haven't gotten gifting enabled:

AzuraFan wrote: »

I haven't asked for gifting to be added because I don't chase companies and ask them to let me spend money on their products.

That's... kind of needed to get gifting enabled.

Since gifting was removed from all players because of the issues before, only those who specifically requested to get it reenabled have gotten it back. True, they have their own series of criteria as to what constitutes a low-risk account, but the default state of all accounts is "Gifting Disabled unless the account requests it."

So, have you requested gifting to be enabled?

virtus753

tomofhyrule wrote: »

AzuraFan wrote: »

Pevey wrote: »

When you are requesting gifting be enabled, it helps to remember that their checks are designed to combat financial fraud. They're not just looking for evidence that you are a real player; they are looking for evidence that you are a real person.

In the old days, when I was forced to make an account with a gaming company, I would use fake name, address, etc. Because screw their data collection. And I often times still do, depending on the company.

All of the information in my account is correct - nothing fake. And like I said upthread, I've used the same credit card for ESO+, to buy crowns, to buy chapters/content passes, and items like the house bundle. I've never had a payment declined, asked for a refund, or done a chargeback for anything. So when they ran their algorithm to figure out what accounts to enable, that couldn't have been why my account failed the test.

I'm only stating this to once again say that every time I see someone say, "This is probably why your account doesn't have gifting enabled!!!!!" it doesn't apply to my account. Nobody knows the criteria, so speculating about it is pointless.

Just looking at your posts from this thread, I think there's one primary reason you haven't gotten gifting enabled:

AzuraFan wrote: »

I haven't asked for gifting to be added because I don't chase companies and ask them to let me spend money on their products.

That's... kind of needed to get gifting enabled.

Since gifting was removed from all players because of the issues before, only those who specifically requested to get it reenabled have gotten it back. True, they have their own series of criteria as to what constitutes a low-risk account, but the default state of all accounts is "Gifting Disabled unless the account requests it."

So, have you requested gifting to be enabled?

The bold part I highlighted:

It’s not universally true that every player who has gifting perms now had to ask for them back. ZOS did an initial pass of extant accounts when they re-enabled the system. Some were given perms back without having to ask. I never had to ask for it back, and I have it. So do most of my friends. I remember most of us checking our accounts when we heard gifting had been re-enabled. Azura specifically mentioned not making that initial cut.

The default you mention applies to those who didn’t make the cut or who created accounts after gifting was re-enabled. It didn’t and doesn’t apply to the accounts that passed the initial check that ZOS did.

SilverBride

tomofhyrule wrote: »

Since gifting was removed from all players because of the issues before, only those who specifically requested to get it reenabled have gotten it back. True, they have their own series of criteria as to what constitutes a low-risk account, but the default state of all accounts is "Gifting Disabled unless the account requests it."

I didn't request to have gifting enabled but it is.