redeemed my code but game not showing up in my games list so cannot play..

CamD89

ok so i have tried everything.. yesterday i got the headstart + exploration pack i redeemed the code on my account which was successful and had an email to confirm this however, on my account page it states i have no games i have tried customer service which has not been a help iv requested multiple callbacks to no avail and iv even tried calling zenimax multiple times but no answer now i stated to them this could be because i got banned in the closed beta for streaming on twitch (first time doing a beta test and dident read the terms and conditions) however they told me in a email that this wouldent be the problem so whats going on why cant this be sorted i have payed good money for this game and i expect to be able to play it.

CamD89

any 1 from zenimax care to comment on this please?

felixgamingx1

Maybe you should have used a different email. Plus come on dude they were clear we weren't allowed to stream or take pics during most betas

CamD89

@felixgamingx1 yes like i stated this was my first beta i dident know the terms and conditions but a guy who replied from zenimax did say this dident mater but clearly it does because why is my game not showing up that i have purchased/redeemed

felixgamingx1

Every corporation is like that communication issues is a serious problem in this era.

CamD89

@felixgamingx1 yes but its really annoying the fact i cant play and have payed money too

felixgamingx1

I'm sure they'll issue a refund but a fix idk

CamD89

@felixgamingx1 well i doubt about the refund as i dident buy the game directly from them so they have to fix the issue really.

CamD89

any1 from zenimax care to comment?

CamD89

any1?

CamD89

absolute joke

CamD89

still nothing..

Doxie

Create a new account and use the codes there.
no sense in using codes on a banned account

CamD89

@Doxie iv used the code on the account already and its accepted it so therefore its a invalid code now so how am i ment to do this?