Can't progress main story in Coldharbour ("Save the King") [RESOLVED]

Nyxx

THIS IS NOT A DISCUSSION ABOUT THE GROUNDSKEEPER NOT RESPONDING.







RESOLVED ISSUE
We can not progress in the main story and are completely stuck.

Our group was working on the main story in Coldharbour "The Army of Meridia" were you have to rescue King Laloriaran and Vanus.

While working on rescuing King Laloriaran, we had to abandon the quest and pick it up again. We picked it up again and rescued both Vanus and the King. Both of them are now sitting in the Hollow City and the quest is complete, but it says we still need to rescue the king.

We all just sent in tickets asking for help and we're receiving automated responses back telling us to try abandoning the quest, reloading, and relogging. We already did that and actually need help from someone. All three of us need to be progressed forward.


EDIT:
You can NOW abandon the quest and it will fix the bug. After abandoning it my group and I got things flashing on the screen saying we "failed" and "completed" the quest muliple times. After that it automatically recognized that we saved the king and it pushed us forward to the next part of the quest.

jarrad495

im having the same problem

Nyxx

Oh yeah and Support isn't bothering to read my emails and they're sending me the same automated response every time telling me to try relogging or moving on to another quest. It's the last quest I have before vet content I CAN'T just move on.

ionutn1

any fix?

Nyxx

No. I'm going to keep emailing support back repeating the same thing hoping someone decides to actually read it. I found another group of people with the same problem so maybe they'll decide to fix it in the next patch. If they even bother reading the bug reports that is.

Nyxx

I would be happy just to have a human being confirm that it will be fixed in the next patch or two. That's all I want and I'll shut up. Until then I'm going to keep bumping this thread and sending emails.

jarrad495

they fix it for u? im still stuck

Nyxx

Haha! So ZOS replied to me to tell me that I'm not allowed to "bump" threads, but didn't bother actually helping me out with the problem at hand. How wonderful.

Mystborn

I'm also stuck at this point with a half dozen other guildmates.

There needs to be a way for a GM to advance our quest status to the next step so we can actually play the game.

ZOS_JordanH

Greetings, all. We're actively looking into this. Thank you for the reports.

One thing that would help: Have you done the quest Into the Woods yet?

Mystborn

@ZOS_JordanH‌

Yes, I have done all the quests, rescued everyone, have the 5/5 Lights of Meridia Achievement.

I've done everything, I've done /reloadui, I've relogged, closed the launcher, rebooted. Guildmates have tried dropping the quest (but then they can't get the quest back because she won't talk to them!)

I understand you are working on a solution for this but having all of us stand around doing nothing in the meantime is just not acceptable. Someone should be answering tickets and advancing the quest status of those affected so we can continue to play the game.

I appreciate your looking into this and I hope I am able to play the game again soon.

Nyxx

@ZOS_JordanH‌

No, that's where our quest is bugged in a way. We abandoned "Into the Woods" and picked it back up. We finished that quest and also finished "The Army of Meridia." Problem is we still have a quest marker at that camp telling us that we need to save the king. It's the same exact camp that you pick up "Into the Woods" so I have a feeling that is what's wrong. I'm guessing it didn't acknowledge the fact that we actually completed it after abandoning it so it won't acknowledge that the king is saved and sitting in the Hollow City.

Also, thank you so much for being the first person to actually reply to my request for help. I really appreciate you taking the time to comment on this.

Ryoshi1

same. I submitted /bug screenies!

/forever v1 part ii

Mystborn

ZOS_JordanH wrote: »

Greetings, all. We're actively looking into this. Thank you for the reports.

One thing that would help: Have you done the quest Into the Woods yet?

What is going on? Sunday morning now and still can't advance this quest.

Xeries

I was able to get past this part. but I am now stuck at "Talk to the Groundskeeper" She is spawned in town but no one can click on her to interact, which means she will NOT open the gates to the north, and we cannot progress any furtuer in Coldharbour. I have submitted a ticket last night and it was Escalated. Hopefully it gets address soon as I have no more quests.

This is a MAJOR issue, as there are atleast 20-30 people so far Ive talked to here that are having the same issue. /reloadui /relogged and abandoning does not help.

Mystborn

You actually heard back from them? I submitted two tickets, one in game and one via the site (requesting call back) and neither has been responded to.

fragnotb16_ESO

/signed

I also got problems with this. Level 50 and cant getting to VR content just plain sucks!

Nyxx

My ticket was "escalated" as well after I repeated the same thing three times and got the same automated reply. They said they were moving me up to someone more experienced. Then I received a response from THEM telling me to "reload, relog, abandon, or move on to another quest" without actually reading what I said again.

Basically...Support is a huge joke. Don't get your hopes up.

We can't progress to that northern area either because it says we have to save the king. Our problem is a little bit different so I'm worried they'll fix the groundskeeper because that's the common problem and they'll completely ignore ours.

fragnotb16_ESO

Same here. Fix it ffs

Nyxx

I just added screenshots to actually show the issue. It's not the same bug other people have with this quest. It has to do with the King...not the groundskeeper.

Nyxx

I just found out that you guys have fixed the problem with the Groundskeeper but our problem isn't fixed and isn't even being looked at it seems.

I would still like confirmation that OUR problem is being looked at and will be fixed like the other one was.

Suda

I am along with you all on this. I have rescued Vanus and the King. Rescue Vanus part of the quest is grey and complete but still says I need to rescue the king. I did the whole quest to rescue him and he is clearly in the Hollow City.

Also, I still have the marker in the camp to find the King not far from the wayshrine. Nothing is there and he is rescued anyway...

This is really disappointing. Obviously a lot of us invested a ton of time to get to 50 quickly only to be unable to see the content. If this is not fixed soon I will be lost quickly.

CrispZ

please fix

Suda

How do you check the status of your ticket for this?

Thanks,
Suda

Nyxx

@Suda
That's our EXACT problem. We have the quest marker in that same spot as you can see in my screenshot above.

Nyxx

Nevermind

Suda

Nyxx, yes you are correct. We have the EXACT same issue. Please resolve this for us!!!!

nlw140589b16_ESO

Im still stuck and have just had a response to my bug report submitted 12 hours ago suggesting I log out and back in.
What appears to be an automated message takes 12 hours it seems.
For a AAA games company I must say... I am not impressed.

Nyxx

@nlw140589b16_ESO‌
You're not alone. All I've gotten are automated replies telling me to relog, reload, abandon, or move on to the next quest. They aren't actually reading anything I write.

fragnotb16_ESO

Im on the part to talk with Groundskeeper, but she isnt clickable at all.. Super bugged, theres like +50 different persons ive meet this evening all got this issue.

fragnotb16_ESO

Xeries wrote: »

I was able to get past this part. but I am now stuck at "Talk to the Groundskeeper" She is spawned in town but no one can click on her to interact, which means she will NOT open the gates to the north, and we cannot progress any furtuer in Coldharbour. I have submitted a ticket last night and it was Escalated. Hopefully it gets address soon as I have no more quests.

This is a MAJOR issue, as there are atleast 20-30 people so far Ive talked to here that are having the same issue. /reloadui /relogged and abandoning does not help.

Exactly as this fella