Maintenance for the week of February 9:
· [COMPLETE] NA megaservers for maintenance – February 9, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 9, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
If you purchased the game from a retailer, you should receive two codes (not counting the early access one), one of them with the explorer's pack. I did not received the second code either, so I suppose that's the reason we cannot get those items