No Access Code Email

Tstark3791b14_ESO

Still waiting on that access code email. Or for someone to respond to my ticket. Or for someone to change my email address associated with my account. Or for someone at customer support to answer my phone call. It's ridiculous that your premium customer support can't get back to me, especially when the money for the game (+5 day early access I'm never going to get back) has been drawn out of my account, but I still can't access the game because for some reason you can't send me a code. Even though all of your other emails reach me just fine.

N373r

Same here, no access code.

Swampfox

Exactly the same and i am just glad they keep telling helping is our passion

Rylanor

Swampfox wrote: »

Exactly the same and i am just glad they keep telling helping is our passion

Their overblown cheeriness in all the emails I've seen posted in here is irritating as heck. I can't stand that at the best of times, but from support when you're already annoyed... Argh. I hope you can all get in soon.

galvanius

Same here.... :-\ i cannot redeem serial key + 30 days time... :-\
And tomorrow?!!?!? When EA will end?!?!?! Open ticket.. as the last hope

Sykotik_ESO

Did you guys buy through the site or through a place like GameStop?

galvanius

I buy from external site ... you mean about banned account? I think not... or i hope so :-)

slapshotplus

I have been unable to sign into my account because of a access code that i am not getting, and i cannot even change my email because i cannot get signed in.Also i have opened a ticket, and that has yet to be answered! this is an outrage. PLEASE HELP.

DonQuake

Same

Luisen

Same, no access code

Stanley

Whwere is my email code ? I didnt log on from a different Ip either ... WTF is this *** ?

Ricther

Same problem here, i don't get my access code in the mail to authorize.

inhidrosprb19_ESO

No friggin access code

Luisen

I have the code

omgomgwtf

No access code in my e-mail either...wtf is going, everyday it's something new. No explorer's pack (2 days back they said it's a known issue but still nothing), maintenance during european player's prime time and now this. Are you trying to make people stop playing TESO on purpose?

Sorry for my rage but it's getting really frustrating.

khadosdrakon76

No code for me have to go to bed now i hope its fixed when i get home tomorow from work.

Tstark3791b14_ESO

I had the issue resolved. I finally got in contact with someone from Zenimax and they changed my Yahoo email account I had attached to the account to a Gmail account that I made and I ended up getting the access code (Which only took an hour to arrive for some reason...) It's kinda silly that you just can't change your own email address and need to have one of their support do it for you. The number I called was 1-855-296-3170. I kinda find it stupid that they also don't post their phone number anywhere.

clockwork.lj_ESO

z

Technamage

Zenimax, did you know not everyone gets their e-mail within 10 minutes after it's been sent? I' ve been waiting for 2 x 10 minutes, still no code, and yes, it is the right e-mail adress.
Protecting our accounts, fine, but please, not from us :P

Jathy

Been waiting for this activasion code for about 5 days now...
Also been called by zenimax ( i guess ) and got 4-5 mails about them trying to help me but so far nothing...
Well i guess i have to wait until after the weekend to play again.

wc5b

I am on day 9 with no help in sight.

tlucas_ESO

Same here for both my wifes account and mine, every time we try to log in we get the ACCESS CODE crap and no email ever shows up... this is beyond a joke! I am pulling my subscription if this is not resolved SOON!

Ketta

Why is this not resolved yet? New player here who could finally afford the game, both my husband and I got the game and subscription...he can play but I can't because I'm waiting for an access code.

I'm all for better security, but your players are suffering for it. Emails are not coming through (I have received other emails from ESO, like the purchase confirmation, so I know I'm checking the right one).

ZOS_PierreL

Hello @Ketta,

We have created a ticket for you. Our Support Team will help you resolve this issue.

Thank you for your patience.

Ketta

Much appreciated @ZOS_PierreL. I was contacted this morning by someone but they said an account specialist would have to help me because I have to change my email address. Unfortunately, I have yet to hear from anyone else yet. I know it sounds pathetic, but it's a serious bummer to watch my husband play all day while I wait for help.

SmileyX420

im not Getting a Access code by email and its telling me im on a new computer but im on the same computer i legity just bought this game and it took like 8hrs to download and now this

ZOS_MollyH

Hi @SmileyX420 !

We see that an agent has reached out to you in your ticket. If your issue has not yet resolved, please be sure to reply to it to reopen your case.

Thanks, and see you in Tamriel!

rekele1_ESO

I am attempting to switch to a new (and better ) computer but have not received an access code to login on this computer Any help? I've been waiting for an hour with the customer service hold music on my phone and it's getting late. I may fall asleep before this is resolved but I would love to actually play this game on a good computer! Thanks

ZOS_TristanK

We created a ticket for you, @rekele1_ESO. Our Support Team will be in touch as soon as they can be.

Andorak_Septim

Hello, I have a problem. Register one email, and then changed it and do not have access to the old one, bought a new device but can't get in, ready to confirm their account information. But please help to solve the problem, really want to play TESO. My current e-mail konstantinmoiseyev@hotmail.com old e-mail konstantinmoiseev@hotmail.com

Argusus

Andorak_Septim wrote: »

Hello, I have a problem. Register one email, and then changed it and do not have access to the old one, bought a new device but can't get in, ready to confirm their account information. But please help to solve the problem, really want to play TESO. My current e-mail konstantinmoiseyev@hotmail.com old e-mail konstantinmoiseev@hotmail.com

Check out this link. you need to select "Compromised / Suspended account" verify the information they ask for and submit the ticket.
https://help.elderscrollsonline.com/app/account_recovery