Official Discussion Thread for "Play ESO & Claim the Pineblossom Vale Elk Mount with NVIDIA"

ZOS_Kevin · January 7

This is the official discussion thread for, "Play ESO & Claim the Pineblossom Vale Elk Mount with NVIDIA"

"If you’re on a GeForce PC or subscribe to GeForce NOW, you can download and log into the NVIDIA App or GeForce Experience then play ESO to claim a code for the Pineblossom Vale Elk mount."

The_Saint · January 7

Note: In order to participate and claim rewards, you need access to ESO via Steam or the Epic Games Store.
What?
This thing is running since January 4 with nothing about only Steam and epic. The nvidia app cant detected ESO.

ZOS_Kevin wrote: »

Hi all, for those that are having issues with the NVIDIA Lan mission, we are checking in with them to make sure everything is working properly. In the meantime, if you do not want to wait, you can submit a ticket to our customer service team. Please note the promotion and they should be able to assist you in the short term for the mount.

and now you're just excluding more players because something isn't working that no player can do anything about?
Better put a direct link to create a support ticket there and help the players

coop500 · January 7

This announcement is not true. I was told by ZOS support themselves that you must use GeForce Experience or Nvidia app and that you must have an Nvidia GPU (A GTX Series 10 or higher in specific)

So console users, AMD users, and people who bought the game directly from ZOS are out of luck. And GeForce Now does NOT work.

The_Saint · January 7

coop500 wrote: »

This announcement is not true. I was told by ZOS support themselves that you must use GeForce Experience or Nvidia app and that you must have an Nvidia GPU (A GTX Series 10 or higher in specific)

So console users, AMD users, and people who bought the game directly from ZOS are out of luck. And GeForce Now does NOT work.

As nvidia user with standalone version you have to submit a ticket. And answer on the first reply that the instruction is not working.

Support then has unlocked the mount direct

And yes this is for nvidia.
Like xbox gamepass campaign before where exklusiv for xbox.
Other nvidia celebrations for nvidia

coop500 · January 7

The_Saint wrote: »

show previous quotes

coop500 wrote: »

This announcement is not true. I was told by ZOS support themselves that you must use GeForce Experience or Nvidia app and that you must have an Nvidia GPU (A GTX Series 10 or higher in specific)

So console users, AMD users, and people who bought the game directly from ZOS are out of luck. And GeForce Now does NOT work.

As nvidia user with standalone version you have to submit a ticket. And answer on the first reply that the instruction is not working.

Support then has unlocked the mount direct

And yes this is for nvidia.
Like xbox gamepass campaign before where exklusiv for xbox.
Other nvidia celebrations for nvidia

Not what I was talking about.
I played through steam with GeForce Now, as the announcement claims you can do, but I both got nothing and was told by Customer Service that I cannot earn it this way.

SeaGtGruff · January 7

Everyone is getting upset with ZOS (as usual), but it seems to me that if ZOS and some other company are doing some kind of promotional giveaway together, it is likely that ZOS is merely providing the giveaway goodies and the other company is setting the terms of what must be done to qualify for earning and claiming the goodies.

I doubt ZOS told nVidia how players will need to play ESO in order to qualify for this giveaway, or told Rockstar Energy Drinks how many cans of Rockstar people must buy and redeem codes for in order to qualify for that promotional giveaway, etc.

If you all want to complain to someone about this giveaway and how it works, perhaps you should be complaining to nVidia if you're hoping for your complaints to actually do any good? Just a thought.

tsaescishoeshiner · January 7

So is there any way to get the mount for PC players who own ESO not through Steam or Epic?

coop500 · January 7

tsaescishoeshiner wrote: »

So is there any way to get the mount for PC players who own ESO not through Steam or Epic?

Contact ZOS customer support and file it under Missing Item

MreeBiPolar · January 8

The_Saint wrote: »

Note: In order to participate and claim rewards, you need access to ESO via Steam or the Epic Games Store.
What?
This thing is running since January 4 with nothing about only Steam and epic. The nvidia app cant detected ESO.
show previous quotes

ZOS_Kevin wrote: »

Hi all, for those that are having issues with the NVIDIA Lan mission, we are checking in with them to make sure everything is working properly. In the meantime, if you do not want to wait, you can submit a ticket to our customer service team. Please note the promotion and they should be able to assist you in the short term for the mount.

and now you're just excluding more players because something isn't working that no player can do anything about?
Better put a direct link to create a support ticket there and help the players

Oh, the way to create a support ticket an item you can't get is, according to the game is:

You should right click on the item you CANNOT GET (!) and select "Get Help" from the pop-up menu. @ZOS_Kevin does that make ANY sense?

MreeBiPolar · January 8

SeaGtGruff wrote: »

Everyone is getting upset with ZOS (as usual), but it seems to me that if ZOS and some other company are doing some kind of promotional giveaway together, it is likely that ZOS is merely providing the giveaway goodies and the other company is setting the terms of what must be done to qualify for earning and claiming the goodies.

I doubt ZOS told nVidia how players will need to play ESO in order to qualify for this giveaway, or told Rockstar Energy Drinks how many cans of Rockstar people must buy and redeem codes for in order to qualify for that promotional giveaway, etc.

If you all want to complain to someone about this giveaway and how it works, perhaps you should be complaining to nVidia if you're hoping for your complaints to actually do any good? Just a thought.

Most likely, contacting NVidia would not do ANY good because:

1) They most likely have no way to manually fix the problem by providing you the promo mount; and
2) Whatever integration there is, it would take forever for them to troubleshoot. Especially where 3-way integration is included. So far, neither myself nor anyone I personally know was able to get the code on the GeForce Experience or Nvidia App, whether they have steam or epic version. It just doesn't happen.

Ashjunkie · January 8

@ZOS_Kevin I have the Nvidia app. I have Geforce now. Nothing appears to be available. And what's up w/ the announcement saying it was available starting on the 4th but no post was made until several days later?

Ashjunkie · January 8

The promotion doesn't work, so Nvidia saying they're out of them. This was a terrible "promotion". Y'all need to talk to Nvidia b/c that''s crappy Late announcement from you guys and then it doesn't even work.

ZOS_Kevin · January 8

We just talked to NVIDIA. They have codes. Some folks will not get their codes delivered until tomorrow, so please keep an eye out. Worst case scenario, we can always grant the code on our end, just like several in the thread have noted.

Ashjunkie wrote: »

The promotion doesn't work, so Nvidia saying they're out of them. This was a terrible "promotion". Y'all need to talk to Nvidia b/c that''s crappy Late announcement from you guys and then it doesn't even work.

ZOS_Kevin · January 8

Hi All, for those using the individual ESO Client, NVIDIA has patched the NVIDIA App and is noting things should be working for as intended now. Here are the steps to follow:
Close ESO if you are playing.
Close and restart the NVIDIA App (Note: NOT GeForce NOW. You need to use the NVIDIA App)
NVIDIA App --> Settings --> SCAN NOW to pick up your games.
You will now see ESO in the Graphics tab with all other games.

Just a note, with this patch to the NVIDIA app, the timer may reset, so you may have to play the 50 minutes again to get the mount.

Those playing on Steam or Epic, new codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

Again, please let us know if you run into issues, we can work with our teams to troubleshoot if that is the case. Thanks again, all.

MreeBiPolar · January 9

ZOS_Kevin wrote: »

Hi All, for those using the individual ESO Client, NVIDIA has patched the NVIDIA App and is noting things should be working for as intended now. Here are the steps to follow:
Close ESO if you are playing.
Close and restart the NVIDIA App (Note: NOT GeForce NOW. You need to use the NVIDIA App)
NVIDIA App --> Settings --> SCAN NOW to pick up your games.
You will now see ESO in the Graphics tab with all other games.

Just a note, with this patch to the NVIDIA app, the timer may reset, so you may have to play the 50 minutes again to get the mount.

Those playing on Steam or Epic, new codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

Again, please let us know if you run into issues, we can work with our teams to troubleshoot if that is the case. Thanks again, all.

Two questions.

1) Does it work with GeForce Experience (as stated in the announcement), too, or should it be specifically the new NVIDIA App? (Which seems to cause a drop in performance about 10-15% by the by.) If NVIDIA App, which does not require logging in, do you still need to log in to Nvidia for the promo, and if so, should it be on the site, in the app, somewhere else specifically?
2) Is it 50 minutes cumulative or in one go?

Sintao · January 9

MreeBiPolar wrote: »

<snip>
1) Does it work with GeForce Experience (as stated in the announcement), too, or should it be specifically the new NVIDIA App? (Which seems to cause a drop in performance about 10-15% by the by.) <snip>

My understanding is that the 10% to 15% drop was with a specifc setting enabled.

nVidia have posted: 'We are aware of a reported performance issue related to Game Filters and are actively looking into it. You can turn off Game Filters from the NVIDIA App Settings > Features > Overlay > Game Filters and Photo Mode, and then relaunch your game.' (source)

Cantankerous_Kuma · January 9

MreeBiPolar wrote: »

1) Does it work with GeForce Experience (as stated in the announcement), too, or should it be specifically the new NVIDIA App? (Which seems to cause a drop in performance about 10-15% by the by.) If NVIDIA App, which does not require logging in, do you still need to log in to Nvidia for the promo, and if so, should it be on the site, in the app, somewhere else specifically?

It works with Experience. I have not upgraded to the new Nvidia app yet (because of the performance issues you mentioned and whatever other early adopter "surprises" might be waiting), and I got it through GeForce Experience.

The section to find the code is a bit hidden. You have to click on your username in the top right corner and then "redeem" in the drop-down menu.

It wasn't there for me at first, but just going back to the main screen and then going to the redeem screen again 2-3 times made it pop up for me.

Soraka · January 9

ZOS_Kevin wrote: »

Hi All, for those using the individual ESO Client, NVIDIA has patched the NVIDIA App and is noting things should be working for as intended now. Here are the steps to follow:
Close ESO if you are playing.
Close and restart the NVIDIA App (Note: NOT GeForce NOW. You need to use the NVIDIA App)
NVIDIA App --> Settings --> SCAN NOW to pick up your games.
You will now see ESO in the Graphics tab with all other games.

Just a note, with this patch to the NVIDIA app, the timer may reset, so you may have to play the 50 minutes again to get the mount.

Those playing on Steam or Epic, new codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

Again, please let us know if you run into issues, we can work with our teams to troubleshoot if that is the case. Thanks again, all.

Thank you for your work advocating for us with Nvidia. Hopefully things smooth out for everyone and future collaborations go well too.

Ashjunkie · January 9

ZOS_Kevin wrote: »

Hi All, for those using the individual ESO Client, NVIDIA has patched the NVIDIA App and is noting things should be working for as intended now. Here are the steps to follow:
Close ESO if you are playing.
Close and restart the NVIDIA App (Note: NOT GeForce NOW. You need to use the NVIDIA App)
NVIDIA App --> Settings --> SCAN NOW to pick up your games.
You will now see ESO in the Graphics tab with all other games.

Just a note, with this patch to the NVIDIA app, the timer may reset, so you may have to play the 50 minutes again to get the mount.

Those playing on Steam or Epic, new codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

Again, please let us know if you run into issues, we can work with our teams to troubleshoot if that is the case. Thanks again, all.

@ZOS_Kevin Still no luck. I reinstalled the Nvidia app. I even launched eso via the play button on the app. Played for over 50 mins. Nothing.

ApoAlaia · January 9

After following the instructions the app finally detected the game and acknowledged that I had finished the mission:

Alas when I went to redeem I got 'not available':

Ashjunkie · January 9

ApoAlaia wrote: »

After following the instructions the app finally detected the game and acknowledged that I had finished the mission:

@ApoAlaia were you playing the normal version or the steam version? I've been playing the normal version via the nvidia app ... and just nothing.

ApoAlaia · January 9

Ashjunkie wrote: »

show previous quotes

ApoAlaia wrote: »

After following the instructions the app finally detected the game and acknowledged that I had finished the mission:

@ApoAlaia were you playing the normal version or the steam version? I've been playing the normal version via the nvidia app ... and just nothing.

The ZOS supplied one, with the ZOS launcher.

Ashjunkie · January 9

It finally worked! After WAY more than 50 mins and closing and opening the app many times, the last time was the charm. I closed the app and opened it AGAIN (b/c going to main page and back to redeem was doing nothing). It finally showed up AND the redeem!

Ashjunkie · January 9

ZOS_Kevin wrote: »

We just talked to NVIDIA. They have codes. Some folks will not get their codes delivered until tomorrow, so please keep an eye out. Worst case scenario, we can always grant the code on our end, just like several in the thread have noted.
show previous quotes

Ashjunkie wrote: »

The promotion doesn't work, so Nvidia saying they're out of them. This was a terrible "promotion". Y'all need to talk to Nvidia b/c that''s crappy Late announcement from you guys and then it doesn't even work.

Thanks @ZOS_Kevin for talking to Nvidia.

Psyonico · January 9

I've got a fun one...

I've done the 50 minutes twice now, still no reward code. Additionally, the mount isn't even in the "collectables" window for me to put in a support ticket for it.

ApoAlaia · January 10

An update on this, I reached out to TESO Support who suggested I should contact nVidia Support too.

nVidia support pointed me to an FAQ article explaining that it was a necessary pre-requisite to opt-in for rewards here:

https://www.nvidia.com/en-us/geforce/rewards/sign-up/

It would transpire that I was getting the 'Not Available' error message due to the fact that I not completed this step on my nVidia account.

After doing so I was able to successfully redeem the code.

Thanks to @ZOS_Kevin , TESO Support and nVidia support for the help on this matter

Chufu · January 10

This was a VERY long winded way to redeem this mount, the orc got quite a headache.

This is how I did it now:

- Installed/Updated Nvidia App (I am usually playing ESO via the Launcher)
- Opted-in for NVIDIA rewards (https://www.nvidia.com/en-us/geforce/rewards/sign-up/)
- Opened NVIDIA App --> Settings --> SCAN NOW to get ESO detected
- Clicked on ESO and then in the top right on the three dots > Play
- Played ESO for 50 min
- Logged off and closed the launcher
- Exited the NVIDIA APP and relaunched it, so that the reward appeared in the "Available" section
- Clicked on the button "redeem", which lead me to a website, where I had to click "redeem" again to get the code for the item
- Redeemed the code in the ESO account (https://account.elderscrollsonline.com/en-us/redeem-code)

Merrypaws · January 10

Chufu wrote: »

This was a VERY long winded way to redeem this mount, the orc got quite a headache.

This is how I did it now:

- Installed/Updated Nvidia App (I am usually playing ESO via the Launcher)
- Opted-in for NVIDIA rewards (https://www.nvidia.com/en-us/geforce/rewards/sign-up/)
- Opened NVIDIA App --> Settings --> SCAN NOW to get ESO detected
- Clicked on ESO and then in the top right on the three dots > Play
- Played ESO for 50 min
- Logged off and closed the launcher
- Exited the NVIDIA APP and relaunched it, so that the reward appeared in the "Available" section
- Clicked on the button "redeem", which lead me to a website, where I had to click "redeem" again to get the code for the item
- Redeemed the code in the ESO account (https://account.elderscrollsonline.com/en-us/redeem-code)

Can confirm, following these steps let me get my mount. Though be prepared to wait a bit, I checked the NVIDIA app right after finishing my session and got nothing, but then I stepped away from the computer for about 2 hours, and when I came back and checked again, the app finally gave me the code.

Arizona_Steve · January 10

Sadly, nothing has worked for me. Since I was able to add the ZOS client to the nVidia app, I have tried three times (not signed in, signed in, opted in for rewards). Still don't see a code there. Going to wait 24 hours and submit a ticket.

Luke_Flamesword · January 10

Sadly, nothing has worked for me. Since I was able to add the ZOS client to the nVidia app, I have tried three times (not signed in, signed in, opted in for rewards). Still don't see a code there. Going to wait 24 hours and submit a ticket.

Me too, I tried everything from this topic since yesterday, spent 2-3 hours in game nad still nothing...

redlink1979 · January 11

MreeBiPolar wrote: »

(...) Two questions.
1) Does it work with GeForce Experience (as stated in the announcement), too, or should it be specifically the new NVIDIA App? (...)
2) Is it 50 minutes cumulative or in one go?

1) Works with Experience if you have the requirements
https://www.nvidia.com/en-us/geforce/geforce-experience/system-requirements/

2) 50 minutes in one go.
https://nvidia.custhelp.com/app/answers/detail/a_id/5609/~/geforce-lan-nvidia-app-redemption-faq