Need ZOS moderator help

Oan'Ra

Greetings!

December 10, user @Jekonya bought the Mirrormoor Crate Bundle (8,000 crowns) for 19,200,000 gold.
The trade took place on Discord via the World Crown Exchange server.
That same evening, he received a permanent account ban.


He provided screenshots of his Discord conversation with the seller. The seller requested that the gold be sent to the account @newbee538, while the gift was sent from @QIEFl101. It appears that the seller was not legitimate, and @Jekonya was caught in an automatic ban, along with others who traded with this seller.




@Jekonya has not engaged in RMT or any other activities prohibited by the game’s rules. Therefore, this situation was unexpected and unpleasant for him.
When his account was banned, he also lost access to the website and forums. All support requests he submitted received automated responses about a permanent ban.


He created a new account and submitted another ticket to support. So far, he has only received automated messages requesting information to confirm ownership of his account.


He also created a thread on Reddit to draw attention to the issue, but it didn’t help.
Link to original post on Reddit:
https://www.reddit.com/r/elderscrollsonline/comments/1hfjbc8/i_need_zos_moderator_attention/

Each response takes about five days to arrive. My question is: could a real person be involved in this case to expedite the account recovery process?
There have already been similar threads on the forum, and people were helped in such situations.
Is it possible for one of the moderators to assist?
@ZOS_Kevin, @ZOS_GinaBruno, @ZOS_GregoryV

Thanks.

ZOS_Kevin

We can get this over to customer service. Thank you for providing the ticket.

ZOS_Kevin

Just following up here. The ticket is in the right place and customer service is actively taking a look now. No ETA on final follow up, but wanted to at least note that it is being reviewed.

Orbital78

@vd*
@BT*
@NB*
@sa*
@to*
@dd*
@jo*
@gr*
@Sk*

All tied to a gold seller going around and getting people banned that buy from them

I use WCE quite a bit as well, kind of worrying that people buying are being banned and not the RMT people. I tend to go with vetted/ranked sellers with a reputation anyways. It looks like the person you sent gold to was already blacklisted with a similar last 3 digit number variation. I really wish we had a built in secure way to buy/trade crowns with other players.

Oan'Ra

Orbital78 wrote: »

@vd*
@BT*
@NB*
@sa*
@to*
@dd*
@jo*
@gr*
@Sk*

All tied to a gold seller going around and getting people banned that buy from them

I use WCE quite a bit as well, kind of worrying that people buying are being banned and not the RMT people. I tend to go with vetted/ranked sellers with a reputation anyways. It looks like the person you sent gold to was already blacklisted with a similar last 3 digit number variation. I really wish we had a built in secure way to buy/trade crowns with other players.

I would also like to have a safe way to exchange crowns/gold, perhaps through the game’s interface or a crown impresario of some sort. It turns out this is a common problem, and many people get banned because of it. I wasn’t even aware of this before.

Experienced players make deals with verified traders who have a good reputation onle, and that’s the right approach. However, newcomers to this process don’t realize that crown-for-gold exchanges can be risky and often fall victim to dishonest sellers.

Oan'Ra

ZOS_Kevin wrote: »

Just following up here. The ticket is in the right place and customer service is actively taking a look now. No ETA on final follow up, but wanted to at least note that it is being reviewed.

Thank you for your quick response and assistance with this matter.

Sleepsin

Christmas break is started, this may take awhile to clear up.

ZOS_Icy

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.