Maintenance for the week of December 23:
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Compensation for Down Time - Crown Sale!
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DrSlaughtr✭✭✭✭✭
✭They won't do it but compensation should not only be offered BUT it should rival the compensation given to the players locked out of their accounts back in April. This is what those players received.
16,000 Seals of Endeavor
5x Glorious Anniversary Jubilee Gift Boxes
Trueflame Replica Style Page
Staff of Worms Replica Style Page
Barbas Helmet Replica Style Page
Sunna'rah Replica Style Page
Ul'Vor Staff Replica Style Page
25x Jubilee Confetti Packs
Console servers will be down well over 24 hours. PC was down for nearly 24 hours. Nothing listed above hurts the in-game economy. The worst it does is cause a lot of people to buy cool mounts from the store.
I could see justification of cutting those rewards in half and/or offering comparable alternative solutions. No one expects something like in-game gold or mats that would affect the economy. Obvious these things can happen but this outage is unprecedented and it would go a long way to earning back some good if ZOS doesn't pretend like there's a finite number of cosmetic rewards they can give out from the reward mines.I drink and I stream things.4 -
Destai✭✭✭✭✭
✭✭✭There is a 40% off 21000 Crown sale right now.
Ah the test of my convictions.
I usually do a mid-year and year-end splurge on these where I get like 3 or 4 of them. The mid year splurge didn’t happen, and I am waiting to see what Matt’s letter is like before I do anything now. I did just resub for a year, so I will be around. Created a few new alts who could use some outfits. But I have some concerns that will hopefully will be addressed soon.GChaseXmas wrote: »It sounds like, based off what I’m reading, folks are looking for:
- Given 2 days of log in rewards
- Extend Golden Pursuits end date by two days
- Extend ESO Plus free trial at least 2 days
- Any things from crown store on timers increased by 2 days
It seems things beyond the above would be like extras that folks want such as seals of endeavors, gold, or items.
Could be wrong but just trying to summarize for new folks to the thread so feel free to correct me.
That’s pretty much what I would like. I will be fine if it doesn’t happen, but just making up for lost time would be appreciated.0 -
Reginald_leBlem✭✭✭✭✭DrSlaughtr wrote: »They won't do it but compensation should not only be offered BUT it should rival the compensation given to the players locked out of their accounts back in April. This is what those players received.
16,000 Seals of Endeavor
5x Glorious Anniversary Jubilee Gift Boxes
Trueflame Replica Style Page
Staff of Worms Replica Style Page
Barbas Helmet Replica Style Page
Sunna'rah Replica Style Page
Ul'Vor Staff Replica Style Page
25x Jubilee Confetti Packs
Console servers will be down well over 24 hours. PC was down for nearly 24 hours. Nothing listed above hurts the in-game economy. The worst it does is cause a lot of people to buy cool mounts from the store.
I could see justification of cutting those rewards in half and/or offering comparable alternative solutions. No one expects something like in-game gold or mats that would affect the economy. Obvious these things can happen but this outage is unprecedented and it would go a long way to earning back some good if ZOS doesn't pretend like there's a finite number of cosmetic rewards they can give out from the reward mines.
These people were locked out for over a week.
It would be nice to get the the end of the month daily log in rewards we'd otherwise miss, but this was out of Zos's control for once, and if they give us nothing at all I wouldn't be disappointed.
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sarahthes✭✭✭✭✭
✭✭KaironBlackbard wrote: »
Because over 75% of the player base has quit paying subs because they keep getting lagged out.
And they refuse to continue paying for a malfunctioning game.
Where does the 75% number come from? I assume zenimax media's most recent shareholder report?2 -
karthrag_inak✭✭✭✭✭
✭✭KaironBlackbard wrote: »Because over 75% of the player base has quit paying subs because they keep getting lagged out.
Do you have a source for that claim?
PC-NA : 19 Khajiit and 1 Fishy-cat with fluffy delusions. cp3600
GM of Imperial Gold Reserve trading guild (started in 2017) since 2/2022
Come visit Karth's Glitter Box, Khajiit's home. Fully stocked guild hall done in sleek Khajiit stylings, with Grand Master Stations, Transmute, Scribing, Trial Dummies, etc. Also has 2 full bowling alleys, nightclub, and floating maze over Wrothgar.3 -
DrSlaughtr✭✭✭✭✭
✭Reginald_leBlem wrote: »DrSlaughtr wrote: »They won't do it but compensation should not only be offered BUT it should rival the compensation given to the players locked out of their accounts back in April. This is what those players received.
16,000 Seals of Endeavor
5x Glorious Anniversary Jubilee Gift Boxes
Trueflame Replica Style Page
Staff of Worms Replica Style Page
Barbas Helmet Replica Style Page
Sunna'rah Replica Style Page
Ul'Vor Staff Replica Style Page
25x Jubilee Confetti Packs
Console servers will be down well over 24 hours. PC was down for nearly 24 hours. Nothing listed above hurts the in-game economy. The worst it does is cause a lot of people to buy cool mounts from the store.
I could see justification of cutting those rewards in half and/or offering comparable alternative solutions. No one expects something like in-game gold or mats that would affect the economy. Obvious these things can happen but this outage is unprecedented and it would go a long way to earning back some good if ZOS doesn't pretend like there's a finite number of cosmetic rewards they can give out from the reward mines.
These people were locked out for over a week.
It would be nice to get the the end of the month daily log in rewards we'd otherwise miss, but this was out of Zos's control for once, and if they give us nothing at all I wouldn't be disappointed.
It's about being locked out of a game that many of us actively pay for outside the usual expected maintenance and patch applications for an extended amount of time.
And many of those people you are talking about were back in after a couple of days.
Nothing in those rewards harms anyone by giving them out. As I said I can see the justification of cutting those in half.
They would do it because it will get people to come play and they just gave people a big reason to explore other options.I drink and I stream things.2 -
barney2525✭✭✭✭✭
✭✭✭KaironBlackbard wrote: »
Because over 75% of the player base has quit paying subs because they keep getting lagged out.
And they refuse to continue paying for a malfunctioning game.
where did those numbers come from? Last I checked 99% of the people that use Mats for anything in the game have the sub just for the extra space to store the Mats. With the volume of players that I run into, I have not noticed 75% of the player base "quitting paying for subs ". There's always lots of players to compete with for mats in any zone you go to. That's why they respawn so quickly.
Are those numbers just made up out of thin air to support an argument ?
not a very sturdy platform.
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SeaGtGruff✭✭✭✭✭
✭✭✭✭✭No compensation needed for me, thank you. My world isn't going to end because of the final free daily login reward I won't be able to claim, or the seals of endeavors that I didn't get to earn. Stuff happens that is beyond ZOS's control, or my control, and I've had to miss login rewards and seals of endeavors due to worse stuff than this.I've fought mudcrabs more fearsome than me!1 -
TaSheen✭✭✭✭✭
✭✭✭✭✭______________________________________________________
"But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West
PC NA, PC EU (non steam)- four accounts, many alts....1 -
I have no complaints, but I hope that the folks who worked through the night to get everything up and running again get somewhat more tangible compensation!1 -
Alastrine✭✭✭✭Really, I just think it would be nice to extend the free Plus trial a few days or a week.
It is going to be extended one day to Dec. 20, which is nice but I think a few more days on top would be better.
Daily rewards? Not sure how they would compute that... if someone has missed a day or two already which reward do you give them? Too complicated.
Endeavor seals? That would be nice but they are giving us 1000 in the daily reward for January 1, I'll take that and thank them very much!
Not worried about my accounts that have Plus subbed or any of that. But having the free trial on my extra accounts is just really sweet so an extension of that of like 3 or 5 days would be awesome as a goodwill.
Since suddenly now a lot of us are booted and not able to log in again (in another forum thread) it would be really, really nice.
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Mathius_Mordred✭✭✭✭✭20% off 1500
25% off 3000
30% off 5500
35% off 14000
40% off 21000
Where? Nothing on PC EU.Skyrim Red Shirts. Join us at https://skyrimredshirts.co.ukJoin Skyrim Red Shirts. Free trader. We welcome all, from new players to Vets. A mature drama-free social group enjoying PVE questing, PvP, Dungeons, trials and arenas. Web, FB Group & Discord. Guild Hall, trial dummy, crafting, transmutation, banker & merchant. You may invite your friends. No requirements1 -
KaironBlackbard✭✭✭karthrag_inak wrote: »KaironBlackbard wrote: »Because over 75% of the player base has quit paying subs because they keep getting lagged out.
Do you have a source for that claim?
It's somewhat of an exaggeration honestly, but all you have to do is look at the 92 page thread detailing issues.0 -
CatoUnchained✭✭✭✭KaironBlackbard wrote: »
Because over 75% of the player base has quit paying subs because they keep getting lagged out.
And they refuse to continue paying for a malfunctioning game.
Exactly. ZOS should have really addressed the performance issues with a lot more care and effectiveness when they first cropped up in Cyrodiil. Then the issue would be solved instead of spreading into every area of the game now.0 -
TybaltKaine✭✭✭✭✭
✭Compensation for what exactly? An accident outside of the control of everyone involved?
The entitlement is astounding.- Tybalt Kaine Khajiit Nightblade Aldmeri Dominion
- PC/NA
- Guildmaster- Lucky Raven
- Knight of Marrow - Blackfeather Academy
- Adepti- The Witches Goblet
- "Nightblade healer huh? How does that work?"
- "I drain the blood of our enemies and fire it into you. It's a lot less messy than it sounds, and yeah I'm basically a Vampire without the whole AGH FIRE BAD"
6 -
Vonnegut2506✭✭✭✭How do you know it was outside the control of everyone involved? ZOS said so? If a service you pay for doesn't work, some form of compensation is usually given. MMO's have historically given forms of compensation for decades when they are unplayable, so it isn't a new concept. ZOS has already announced that they are giving compensation, so evidently they also agree that it is warranted.
Arguing against something that is already happening is astounding.1 -
TybaltKaine✭✭✭✭✭
✭"We are currently running into an issue where all ESO NA and EU megaservers, plus the ESO account page, are offline due to a datacenter power failure. We are working as quickly as possible to restore power and will let you know when we have an ETA.
"
A datacenter power failure is outside the control of all involved parties.- Tybalt Kaine Khajiit Nightblade Aldmeri Dominion
- PC/NA
- Guildmaster- Lucky Raven
- Knight of Marrow - Blackfeather Academy
- Adepti- The Witches Goblet
- "Nightblade healer huh? How does that work?"
- "I drain the blood of our enemies and fire it into you. It's a lot less messy than it sounds, and yeah I'm basically a Vampire without the whole AGH FIRE BAD"
3 -
Rishikesa108✭✭✭✭✭
✭TybaltKaine wrote: »"We are currently running into an issue where all ESO NA and EU megaservers, plus the ESO account page, are offline due to a datacenter power failure. We are working as quickly as possible to restore power and will let you know when we have an ETA.
"
A datacenter power failure is outside the control of all involved parties.
If you go to a restaurant and pay for dinner, then you don't say "well it's not their fault" if dinner isn't served due to a blackout...Man did not weave the web of life – he is merely a strand in it. Whatever he does to the web, he does to himself1 -
Iriidius✭✭✭✭While a datacenter power failure is outside the control of eso and not their fault (except indirect for choosing that datacenter) it is also not and even less the players fault and compensating them does cost ZOS nothing except a few minutes to implement. It is not like we ask them to pay us IRL money.
Beeing unable to play for a day would not be as bad if ZOS would not create limited time rewards to make players feel like they have to play every day and miss out if you not play a day. So if a player is unable to play a day without their own fault because the server is down they should not get punished by loosing their daily reward and seals of endeavour.
Loosing seals of endeavour was especially frustating because that day 2 of them were trivial(2 emotes and do 1 daily endeavour) and a 3rd fast doable(heal 75k dmg in PvP area).1 -
DenverRalphy✭✭✭✭✭
✭✭If anybody feels they're entitled to any kind of compensation, then fine... you'd be owed a wholesome .42cents. Because that's all you'd be out for missing 1 day of ESO+ ($12.99 divided by 31 days of December). If anybody wants to point out that it spanned a portion between two days, then fine, you're owed .84cents.
Compensation is all about making the victim whole. Nobody lost any seals. Players may have missed an opportunity to get them, but you still have just as many as you had before. Nothing was lost, just nothing gained, and that does not merit compensation.
ZoS has already generously offered a HUGE (relative to what was lost) compensation spanning Jan 1st and 2nd.
Edited by DenverRalphy on December 14, 2024 11:03PM5
