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Can a GM please help me? :(

RunAway
RunAway
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I'm falling...Constantly. I've tried teleporting, /stuck, completely exiting the game. My character just keeps falling and saying "Hurr, huarrr, hurr, ahh, huerh" (Grunting/screaming). :/
  • JHenry
    JHenry
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    are you on Cyrodiil?
  • RunAway
    RunAway
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    Nope. I was in Auridon. It happened when I jumped on the table next to the banker in Vulkhel Guard and Manor. When I fell through the floor, I got 8FPS with a white screen. I relogged, and then started the continuous falling, but with full FPS.
  • RunAway
    RunAway
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    :'(
  • LunaRae
    LunaRae
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    Have you tried contacting customer support in game, either through mail or by live chat???
    Stands-Strong-As-Snow ~ Argonian Templar DC NA V14
    Ytheri ~ Argonian Nightblade EP Thornblade NA V14
    Heals-All-Colours ~ Argonian Templar EP Thornblade NA V14
    Stands-In-Still-Waters~ Argonian Sorcerer EP Thornblade NA V2
  • Lioben
    Lioben
    Tried /reloadui and /stuck ?
  • RunAway
    RunAway
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    I'm currently ingame, waiting in the queue for live chat. I've tweeted them also. And I've tried /stuck, teleporting to wayshrine, /reloadui.
  • RunAway
    RunAway
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    Here is what I'm dealing with.. :(
  • driosketch
    driosketch
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    I've seen that, just never outside Cyrodiil. And you're sure /stuck doesn't work after relogging in?
    Main: Drio Azul ~ DC, Redguard, Healer/Magicka Templar ~ NA-PC
    ●The Psijic Order●The Sidekick Order●Great House Hlaalu●Bal-Busters●
  • LunaRae
    LunaRae
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    I'm scouring the forums as I know other people have run into this problem. Unfortunately a lot of instances are Cyrodiil related so I'm not sure if any of the fixes work outside of that zone

    "If you press "L" and guest to another campaign, it will get you out of that horrible place, then you can hop back to your home campaign. "

    "found that if I closed the client entirely and booted it back up, my char was back where he was originally before falling into the void. Logging back in from the main menu just resulted in the same extremely dire framerate and the screaming. So i'd heartily suggest closing the client completely. "

    "Fixed it by teleporting to a waypoing as soon as I log in. "

    " a /Stuck, then log-off for 15 mins (without making any selections). Hit 'Nearest wayshrine' option after logging back on, and you'll be fine. I was falling for over a half hour, and this is the only way I was able to get back to solid ground. "

    Those are just some ways people are fixing their own problems, maybe one will help you.
    Stands-Strong-As-Snow ~ Argonian Templar DC NA V14
    Ytheri ~ Argonian Nightblade EP Thornblade NA V14
    Heals-All-Colours ~ Argonian Templar EP Thornblade NA V14
    Stands-In-Still-Waters~ Argonian Sorcerer EP Thornblade NA V2
  • RunAway
    RunAway
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    Hi. I've tried those suggestions, they don't work. I don't want to try again because I'm in the queue for live chat, and i don't want to be put to the back of the queue.. :/ But thanks for trying to help.
  • SirDuckman
    SirDuckman
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    I had this issue happen while in the prison. When you take the Rift to your main lands, my character kept falling and falling. "resurrect now" only continued the process. Going to the nearest shrine allowed me to run back up and click the rift again, but the same action happened.

    The only way I knew how to fix it was log out and completely exit the game. I had to 'end task' because it was stuck on the loading screen. But once I restarted the client, got back to my character, everything seemed to work okay. Worth a shot at least.
  • LunaRae
    LunaRae
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    No problem, it's unfortunate you leave the queue when you quit the game, otherwise you'd be able to keep trying things while waiting. They should be able to fix your problem though, hope your wait isn't too long! :)
    Stands-Strong-As-Snow ~ Argonian Templar DC NA V14
    Ytheri ~ Argonian Nightblade EP Thornblade NA V14
    Heals-All-Colours ~ Argonian Templar EP Thornblade NA V14
    Stands-In-Still-Waters~ Argonian Sorcerer EP Thornblade NA V2
  • ZOS_JasonI
    ZOS_JasonI
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    Hi there, @RunAway. Have you tried opening your map by pressing "M" and porting to a Wayshrine? You can also try teleporting to a friend, or joining a guest campaign. Let us know if that helped!
    The Elder Scrolls Online Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • RunAway
    RunAway
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    I've tried teleporting, ti doesn't work, because I'm moving I think. Can u just teleport me somewhere so I stop falling @ Jason.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hey @RunAway, would you mind sending us your UserID so we can take a look? You can PM it to me privately if you don't want to post it here.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • RunAway
    RunAway
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    It's "GandalfTheBlack" - Character name is "Lord Magicka"
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok, thanks. We're looking into this now.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • RunAway
    RunAway
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    OK, thanks guys.
  • RunAway
    RunAway
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    Guys, i've been falling for over an hour now... :/
  • driosketch
    driosketch
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    @ZOS_GinaBruno‌ , I know you guys are busy, but can you help this player out?
    Main: Drio Azul ~ DC, Redguard, Healer/Magicka Templar ~ NA-PC
    ●The Psijic Order●The Sidekick Order●Great House Hlaalu●Bal-Busters●
  • RunAway
    RunAway
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    Thanks, Drio. I left the queue for live chat and tried teleporting again because I thought it would be fixed by now. Now I have to queue again. :/
  • RunAway
    RunAway
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    With all due respect, please don't say "you're looking into this now", when you're not. It's been nearly two hours since this started and 1 hour from when someone from ZOS posted in here, never to be seen again...
  • Vyrthure
    Vyrthure
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    Customer support still hasn't gotten back to me 3 days later, don't expect anything from them.
  • RunAway
    RunAway
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    Edit - Just as I posted that, I was teleported to the safety of a ship.
    Edited by RunAway on April 3, 2014 5:48PM
  • driosketch
    driosketch
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    RunAway wrote: »
    Edit - Just as I posted that, I was teleported to the safety of a ship.
    Good to hear and I hope you don't fall into anymore holes of no return.

    Main: Drio Azul ~ DC, Redguard, Healer/Magicka Templar ~ NA-PC
    ●The Psijic Order●The Sidekick Order●Great House Hlaalu●Bal-Busters●
  • sbanned_501005
    my caracther is falling too raylusion is my carahter names
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