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Jubilee mount missing ps5

fizl101
fizl101
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With the gold road update my jubilee achievement has been reset to zero

Bug report ID in pic ura27rfpmlsy.jpeg

o7zdf67z3jao.jpeg

Edited by fizl101 on June 18, 2024 10:01AM
Soupy twist
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thanks, @fizl101 - we have one more report of this and are looking into it. Just as an FYI, I see you submitted the issue as feedback. We'd suggest you submit this as a support ticket if you'd like a response to something. We'll follow up here as we have more information on this.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • msetten
    msetten
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    I have the same issue, and so have at least two other players in my guild.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    msetten wrote: »
    I have the same issue, and so have at least two other players in my guild.

    Thank you @msetten

    Are you all also on PlayStation?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    As an update for anyone checking in on this thread, we do have at least one report of this on Xbox as well, so it's not just PlayStation. Active investigation is ongoing.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • SeaWoodStage
    SeaWoodStage
    ✭✭✭
    Just to add mine - my Jubilee Confetti Conveyor achievement has also been reset to zero, and my Jubilee Steed removed from my Mounts Collection.

    I'm on Xbox EU.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Just to add mine - my Jubilee Confetti Conveyor achievement has also been reset to zero, and my Jubilee Steed removed from my Mounts Collection.

    I'm on Xbox EU.

    Thank you, @SeaWoodStage!

    If anyone notices other achievements missing that you had before today's update, please let us know? We are still investigating.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    If you are experiencing this issue, may we get your PSN ID or Xbox Gamer Tag associated with the affected account, to aid with our ongoing investigation? Thank you!
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • SeaWoodStage
    SeaWoodStage
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    Hi Jessica,

    As far as I can tell none of my other in-game achievements have been affected, just the Jubilee Confetti one. My Xbox Gamertag is also SeaWoodStage.

    Thank you :)
  • SerafinaWaterstar
    SerafinaWaterstar
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    PS5

    Jubilee Confetti to 0 & mount removed.

    Psn - Hallothiel
    And on alt account - Serafina50
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • msetten
    msetten
    ✭✭✭✭
    Here a list of others from my guild who are now missing the mount: shoroe4, thatnewcatsmell, LadyJulena, Beccy_Attacky, geekgrrrl

    Two other members who didn't have the mount but had some of the achievement count for the mount reset: JayTeah and Agaroth1984
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    msetten wrote: »
    Here a list of others from my guild who are now missing the mount: shoroe4, thatnewcatsmell, LadyJulena, Beccy_Attacky, geekgrrrl

    Two other members who didn't have the mount but had some of the achievement count for the mount reset: JayTeah and Agaroth1984

    Thanks! What platform, please?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Josh3133
    Josh3133
    ✭✭
    Same for me on Xbox NA. The achievement is at 0/25 and mount is gone. GT same as username.
  • Gormghlas
    Gormghlas
    Soul Shriven
    PS5, PSN Gormghlas
    Also been reset to 0/25 on jubilee confetti achievement and the mount is gone from my collections.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thank you all for the PSN IDs and Xbox Gamer Tags!
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • greenmachine86
    Xbox NA Green Machine86
  • erdYrrson
    erdYrrson
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    Same here, Xbox EU, erd9956

    Thanks for looking into it.

    Edit: added server
    Edited by erdYrrson on June 18, 2024 11:15AM
  • Trevelyan_1998
    Trevelyan_1998
    Soul Shriven
    PS5 EU PSN Trevelyan_1998
    Jubilee Confetti Conveyor achievement reset to 0 and mount taken away from my collections.
    Edited by Trevelyan_1998 on June 18, 2024 11:16AM
  • queenlarxene
    queenlarxene
    Soul Shriven
    Another xbox NA here, queenlarxene
  • msetten
    msetten
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    msetten wrote: »
    Here a list of others from my guild who are now missing the mount: shoroe4, thatnewcatsmell, LadyJulena, Beccy_Attacky, geekgrrrl

    Two other members who didn't have the mount but had some of the achievement count for the mount reset: JayTeah and Agaroth1984

    Thanks! What platform, please?

    All Playstation EU
  • Tiath
    Tiath
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    Same issue.

    "Jubilee Confetti Conveyor" Jubilee Confetti Pack progress has reset to 0/25

    PS5 EU. PSN: Tenzarian
    Edited by Tiath on June 18, 2024 11:38AM
    PlayStation EU / PC EU
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thanks, everyone! We have all the PSN IDs and Xbox Gamer Tags we need now. Much appreciated. We're continuing to investigate this.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Poss
    Poss
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    Same for me Xbox EU gamertag: Poss
  • fizl101
    fizl101
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    Just to say my tag on PS5 is Fizl rather than fizl101, my forum account is my old beta account :)
    Soupy twist
  • Sergen
    Sergen
    PSN ID: Sergen-The-Boss I have also lost my Jubilee Steed mount achievement and the mount from the collections after the update on PlayStation EU.
    Edited by Sergen on June 18, 2024 12:02PM
  • HPOTTER85
    HPOTTER85
    Soul Shriven
    Me too on xbox na HPOTTER85
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Hey all, while we are still investigating this, we want you to know that we will ensure any players missing this mount/achievement today after previously earning it will get it back. We'll continue to follow-up as we have more information to share.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • lillybit
    lillybit
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    I'm missing mine too, mount is gone and the achievement reset to zero. I play on PS5
    PS4 EU
  • DirtyDeeds765
    DirtyDeeds765
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    After downloading update 42, on PS NA, I am also missing my Jubilee Steed Mount and the associated achievement.

    I have submitted an in-game bug report.

    My PSN is DirtyDeeds765

    @DirtyDeeds765
  • LunaFlora
    LunaFlora
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    my Jubilee Steed and the achievement on ps5 have also vanished.
    my psn is LunaLolaBlossom
    miaow! i'm Luna ( she/her ).

    🌸*throws cherry blossom on you*🌸
    "Eagles advance, traveler! And may the Green watch and keep you."
    🦬🦌🐰
    PlayStation and PC EU.
    LunaLolaBlossom on psn.
    LunaFloraBlossom on pc.
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