I hope ZOS addresses todays Server Lag across all Platforms

Desiato · May 28

SilverBride wrote: »

I play a few hours every day on PCNA and I am still not having any lag. There has to be something more going on.

This has largely been my experience as well. There was one evening in particular, May 7th if I recall correctly, when everyone was affected, but aside from that I've had some problems with 1-2% packet loss to the PC/NA server during 2-3 days since then. Only one day was it a significant issue. It's never reached the levels that some describe in the forums.

GooGa592 wrote: »

The people not experiencing any lag are not participating in any challenging content where the issue is practically guaranteed to crop up. Heck, people are even having problems with lag and disconnect while using guild vendors and the bank.

I truly believe everyone who says they are affected by severe lag and don't put the blame on them. So please believe me when I say that I am highly sensitive to latency and I've experienced barely any issues. The players who say it's been fine for them aren't oblivious to it.

To those affected, don't only post on the forums about it. That's the least effective way to make ZOS aware of an issue. It's best to report it in-game. If everyone did that, it could help ZOS identify what's happening because an in-game report provides far more information for them than a forum post.

Tandor · May 28

GooGa592 wrote: »

The people not experiencing any lag are not participating in any challenging content where the issue is practically guaranteed to crop up. Heck, people are even having problems with lag and disconnect while using guild vendors and the bank.

The two sentences in your post totally contradict each other.

thinkaboutit · May 28

Tandor wrote: »

GooGa592 wrote: »

The people not experiencing any lag are not participating in any challenging content where the issue is practically guaranteed to crop up. Heck, people are even having problems with lag and disconnect while using guild vendors and the bank.

The two sentences in your post totally contradict each other.

I think @GooGa592 was trying to say both resource intensive and superficial content is affected with this issue, but I could be wrong

Aurielle · May 28

SilverBride wrote: »

GooGa592 wrote: »

The people not experiencing any lag are not participating in any challenging content where the issue is practically guaranteed to crop up. Heck, people are even having problems with lag and disconnect while using guild vendors and the bank.

I have run dungeons and the Infinite Archive with no issues.

But as was pointed out, players are having problems even with vendors and banking. And many are lagging while just questing.

That's why I think other factors need to be considered because it doesn't seem to be just server performance.

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

SilverBride · May 28

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Tandor · May 28

thinkaboutit wrote: »

Tandor wrote: »

GooGa592 wrote: »

The people not experiencing any lag are not participating in any challenging content where the issue is practically guaranteed to crop up. Heck, people are even having problems with lag and disconnect while using guild vendors and the bank.

The two sentences in your post totally contradict each other.

I think @GooGa592 was trying to say both resource intensive and superficial content is affected with this issue, but I could be wrong

He was claiming that those of us who don't experience lag aren't doing challenging content, but then said even those using non-challenging content are having problems with lag.

I don't doubt for a moment that some are suffering performance issues currently and that those issues are worse in challenging content but also affecting those players in superficial content. However, the fact that others are not experiencing the issues even in superficial content means the problem is not easily explained by telling those who don't experience lag that it's because they're not doing challenging content.

FlopsyPrince · May 28

SilverBride wrote: »

GooGa592 wrote: »

The people not experiencing any lag are not participating in any challenging content where the issue is practically guaranteed to crop up. Heck, people are even having problems with lag and disconnect while using guild vendors and the bank.

I have run dungeons and the Infinite Archive with no issues.

But as was pointed out, players are having problems even with vendors and banking. And many are lagging while just questing.

That's why I think other factors need to be considered because it doesn't seem to be just server performance.

What concerns me the most is that I don't recall seeing these at all in my past years of playing. Sure, spot issues came up, but these seem much more frequent now. I have been impacted enough to know it is not just noticing them more.

Aurielle · May 28

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Addons might be an issue in a few isolated cases, but people who don’t use addons are experiencing the exact same kind of issues right now as those of us who do use addons. As for why it’s possible for not everyone to be affected during a DDoS attack, read a few posts back:

TechMaybeHic wrote: »

Akamai provides multiple entry points to get to ESO. If ESO is getting a DDOS attack, it could be just on those specific regions where people feel it. Although I feel the target IP would be the same everywhere. Probably some form of mitigation has been taken

thinkaboutit · May 28

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Here's my guess. ZOS has three 'upstream' ISPs in the mix. They are either oversubscribing one of the links or there is a circuit issue in general with one of the links.

The users who are not seeing the problem are routing via the other two ISPs which are unaffected

ISPs involved:

AS3356 LEVEL3 - Level 3 Parent, LLC, (Level 3 is now owned by Lumen formerly known as CenturyLink not the greatest reputation on this ISP )

AS7018 ATT-INTERNET4 - AT&T Services, Inc.

AS13767 DATABANK-DFW - DataBank Holdings, Ltd.

https://whois.ipip.net/AS54947/198.20.192.0/20

SilverBride · May 28

thinkaboutit wrote: »

Here's my guess. ZOS has three 'upstream' ISPs in the mix. They are either oversubscribing one of the links or there is a circuit issue in general with one of the links.

The users who are not seeing the problem are routing via the other two ISPs which are unaffected

So it's not necessarily the server but rather the ISP that could be causing some players problems?

I had a similar problem several years ago in another MMO where every evening and all weekend I had crippling lag. I put in tickets but they didn't find a reason. I finally started contacting my ínternet provider and after several calls they realized they had too many households connected in my neighborhood, which was why my issues happened at prime time when more people were online. They upgraded their hardware and I had no more issues.

I hope this something ZoS is looking at.

Necrotech_Master · May 28

on monday on PC NA there was some unusual lag spikes in the early afternoon (i dont remember exact time but it was between noon and 3 pm eastern US)

there were random periods where i would be frozen and then a few seconds later everything just super speeded to where it should be, i was trying to do an archive run at this time and definitely fairly unusual for my play experience

it was not hugely consistent either because me and my cousin were both playing at the same time on the same internet connection and he was not getting the rubberbanding at the same time i was

most of the time it was stable around 75-85 ping and then occasionally it would just appear to freeze up and then i would be spiked at 999+ ping for a couple seconds before returning to normal

TaSheen · May 28

thinkaboutit wrote: »

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Here's my guess. ZOS has three 'upstream' ISPs in the mix. They are either oversubscribing one of the links or there is a circuit issue in general with one of the links.

The users who are not seeing the problem are routing via the other two ISPs which are unaffected

ISPs involved:

AS3356 LEVEL3 - Level 3 Parent, LLC, (Level 3 is now owned by Lumen formerly known as CenturyLink not the greatest reputation on this ISP )

AS7018 ATT-INTERNET4 - AT&T Services, Inc.

AS13767 DATABANK-DFW - DataBank Holdings, Ltd.

https://whois.ipip.net/AS54947/198.20.192.0/20

Oboy. I can't advise ANYONE use anything from Lumen.... I no longer have a land line phone (problematic, as husband doesn't hear over mobile well) because it was out for over a month, and Lumen couldn't provide a date - ANY date - for repair. And since Lumen is the only one providing land line service here.... well - I now have an iPhone through Verizon.

Sometimes husband hears fine over Verizon's service (which is augmented using my WIFI), and sometimes he doesn't. It's STILL better than no phone for a month, and no date for repair....

vsrs_au · May 28

I've been getting no lag, even though my average ping is 390ms, and I'm half the world away from the EU server.

Kainarel · May 29

I never had any lag issues in all those years, but this past week I'm experiencing those episodes every day - dungeons, Battlegrounds, simple gathering of materials or fishing. Lag is random and unexpected.

PC EU, average normal ping 80-100, no addons, great Internet connection, no issues with any games outside ESO.

edward_frigidhands · May 29

Just had several massive lag spikes between 9:45 PM and 10:08 PM EST.

I was in IC and these were felt by several other players I was in comms with who were also playing. They connect from several different parts of the US between East Coast, West Coast and some in Texas.

This was happening when I tried to play yesterday afternoon as well.

We have got to have this addressed in some way.

EDIT: This has been happening for several days. I just happened to only login and stomach tonight the amount of time stated.

thinkaboutit · May 29

edward_frigidhands wrote: »

Just had several massive lag spikes between 9:45 PM and 10:08 PM EST.

I was in IC and these were felt by several other players I was in comms with who were also playing. They connect from several different parts of the US between East Coast, West Coast and some in Texas.

This was happening when I tried to play yesterday afternoon as well.

We have got to have this addressed in some way.

EDIT: This has been happening for several days. I just happened to only login and stomach tonight the amount of time stated.

@ZOS_Kevin @ZOS_GinaBruno still nothing? Just silence on this issue?

CrazyKitty · May 29

Tandor wrote: »

GooGa592 wrote: »

The people not experiencing any lag are not participating in any challenging content where the issue is practically guaranteed to crop up. Heck, people are even having problems with lag and disconnect while using guild vendors and the bank.

The two sentences in your post totally contradict each other.

I don't see any contradiction in their statement. They're just pointing out that even the low apm portions of the game are having issues too even if it's not as bad as during the high apm portions of the game.

Aurielle · May 29

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Just to follow up, ZOS has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

Sepultura_13 · May 29

Aurielle wrote: »

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Just to follow up, ZOS has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

Odd that they'd only address it on Reddit and not here on the forums, or X, or Facebook, or any of the other social media places...it seems like they'd address it EVERYWHERE on social media, not just on some exclusive site that certain limited groups flock to like jack-booted geese...

TaSheen · May 29

Sepultura_13 wrote: »

Aurielle wrote: »

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Just to follow up, ZOS has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

Odd that they'd only address it on Reddit and not here on the forums, or X, or Facebook, or any of the other social media places...it seems like they'd address it EVERYWHERE on social media, not just on some exclusive site that certain limited groups flock to like jack-booted geese...

Yeah. Totally uncool ZOS. I don't use social media at all (outside this forum and one I run myself) and I consider reddit one of the back ends of social media - not quite as bad as twitter or facebook but creeping up on it.

SilverBride · May 29

Aurielle wrote: »

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Just to follow up, ZOS has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

You were right.

We need some communication about this on the official forums, please.

@ZOS_GinaBruno

vsrs_au · May 29

Aurielle wrote: »

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Just to follow up, ZOS has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

Very disappointing they didn't mention anything on this forum also, because this is supposed to be the official ZOS forum for the game!

I joined reddit for a little while last year, but then quit it, after finding out the hard way that some of its members use the downvote system as a weapon against other members. Lesson learned, I guess: never join any forum site which allows downvotes or negative reactions of any sort, it just amplifies toxic behaviour.

Araneae6537 · May 29

Aurielle wrote: »

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Just to follow up, ZOS has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

Thank you for the update! I hope the perpetrators are found and hung.

TaSheen · May 29

Araneae6537 wrote: »

Aurielle wrote: »

SilverBride wrote: »

Aurielle wrote: »

Console players are having problems too, so it’s not addons. Those of us who are having issues in ESO can play other online games without lag, so it’s not our internet connection. It’s most likely a DDoS attack.

Add-ons could be part of the problem for some players. I suspect there is more than one thing going on.

If this was a DDoS attack then why isn't everyone affected?

Just to follow up, ZOS has confirmed that it’s a DDoS attack, and potentially other stuff: https://www.reddit.com/r/elderscrollsonline/s/ZIXmghs8FV

Thank you for the update! I hope the perpetrators are found and hung.

Actually - I might be a lot more bloodthirsty on that than you are....

Tenthirty2 · May 29

WHAT.

I find myself a bit angry right now.

Rich's quoted response when asked if the team was aware of the poor game performance and connection issues makes me a bit concerned:
"We are most definitely aware. It's been a rough few weeks - DDOS attacks have been a big part of perf issues, but aren't the only issue we're looking into."

Rich, what the hell?

Unless I miss my guess here we have been feeling the result of these attacks for about a week now. Building in severity to this past weekend where it was clear someone was definitely squeezing fairly hard.

"We are most definitely aware"
That's great, your customers weren't and you let them run on their own assumptions.
Some of them wasted a lot of their time troubleshooting their own networks, client installs, etc when if they'd known I'm sure they would have liked to have spent that time doing something else.

This also gives nice negative-press ammunition to your competitor's marketing\PR teams...

Once verified, a DDoS event should have been reported to the user base. It would have demonstrated:
- Honesty, "Hey all, our platform and\or its supporting infrastructure\services are being targeted."
- Responsibility, "We are aware and are working on mitigating these attacks to keep the service stable."
- Capability, showing you are willing and capable of dealing with bad actors would be a better flex than hiding or avoiding disclosing a truth, unless you are directly asked during an AMA for your next money-making content launch...
That doesn't present a strong image to anyone.

What really gives me anxiety though is the last line:
", but aren't the only issue we're looking into."

Now isn't the time to be dodgy or ambiguous.
"issue" that you're looking into could be anything and the way you framed it there, right on the heels of confirming a DDoS attack, is going to make people assume all sorts of horrible things.

And give people like me heartburn over potential "issue"s like for example, a data breach that came hand-in-hand with the attack.

Enough that I'm changing my passwords and keeping a very close eye on my charge account now. Fingers crossed that it's nothing like this, but it never hurts to be extra cautious.

NOTE: I have no hard evidence that there was any data breach or exfiltration of personal and\or financial customer data. Just speculation based on experience. I don't play ESO for a living.

Vulkunne · May 29

Kicked from IA match after being logged in for 30 minutes. Still sitting at login queue now.

TaSheen · May 29

Tenthirty2 wrote: »

Enough that I'm changing my passwords and keeping a very close eye on my charge account now. Fingers crossed that it's nothing like this, but it never hurts to be extra cautious.

NOTE: I have no hard evidence that there was any data breach or exfiltration of personal and\or financial customer data. Just speculation based on experience. I don't play ESO for a living.

I'd already done mine a couple days ago, just in case....

manukartofanu · May 29

Did someone actually believe that DDoS story after one suspicious comment on Reddit?

TaSheen · May 29

manukartofanu wrote: »

Did someone actually believe that DDoS story after one suspicious comment on Reddit?

*shrug* I wasn't really having issues like others were, but I'm a suspicious [can't post that word] so it just seemed like a good idea. I actually change my passwords for the game and my financial institutions every couple of months anyway....

KaosWarMonk · May 29

FWIW - I was last on about 12hrs ago doing endeavours in IC and was getting lag spikes every few minutes. Didn't get disconnected though.