Why am I being asked for a code to login after being idle for too long?

FlopsyPrince · May 28

I got logged out for being idle for too long (PC-EU).

It then prompted me to enter an emailed code so I could login. Using the code I got failed multiple times and now I have to wait at least 10 minutes to try again, though the prompt said to try 24 hours later. Why a full day before I can access my account from the same place I have been using all day?

I think this is a PC-EU problem because I just logged into PC-NA without any problems. I may miss some rewards today, but not much I can do about that.

NoSoup · May 28

Do you use a VPN or have a non-static isp?

jaekobcaed · May 28

I've noticed this can happen with VPNs as NoSoup implied. If you're using a VPN and the VPN supports split tunneling, try excluding ESO from it.

TaSheen · May 28

If you enter your password wrong, you get that sort of error/email/prompt.

FlopsyPrince · May 28

TaSheen wrote: »

If you enter your password wrong, you get that sort of error/email/prompt.

No I did not. I cut and pasted it in as I always do, from my password manager.

I entered the exact code in the emails.

Note that I was not prompted when I went back about an hour later, so something is messed up in the system that can give this result at times.

FlopsyPrince · May 28

NoSoup wrote: »

Do you use a VPN or have a non-static isp?

No VPN.

Maybe Spectrum changed my IP, but they must have changed it back as well since it worked about an hour later as it has.

ZOS_Bill · June 5

For continued issues when using the access code, please see our FAQ for help linked below.

What should I do if the Access Code when logging in isn't working?

FlopsyPrince · June 6

ZOS_Bill wrote: »

For continued issues when using the access code, please see our FAQ for help linked below.

What should I do if the Access Code when logging in isn't working?

It was not a true error, but one related to the general access problems at the time, at least in my case. It went away in about an hour and no code was needed.

ZOS_Bill · June 6

We are glad to hear back that the issue with logging in finally went away. The thread will now be closed since this issue has been resolved.