the performance has gone from bad to worse, i was just in a trial where everyone in there kept hitting 999ping, its borderline impossible to do anything @ZOS_Kevin
When were you playing and what geographic area do you play from? PC or console? I'm in NE NA on PC and I played from around 7pm to 2am EDT last night. I played in a 3 trials and 2 arenas without any issues at all.
im uk playing on pc na, alot of the people i was just with are na east
I got disconnected to the log in screen with the message 'an error occurred, please wait a few minutes' (PC/NA). Could we get an update on whether these new disconects and lag issues are being looked at @ZOS_Kevin?
These are being looked into. And we are relaying your feedback to the teams looking into the disconnect issues.
I got disconnected to the log in screen with the message 'an error occurred, please wait a few minutes' (PC/NA). Could we get an update on whether these new disconects and lag issues are being looked at @ZOS_Kevin?
These are being looked into. And we are relaying your feedback to the teams looking into the disconnect issues.
These are being looked into. And we are relaying your feedback to the teams looking into the disconnect issues.
@ZOS_Kevin
I haven't been playing, but when I read the responses to this thread after arriving home, I pinged the ip the eso support site describes as the eso server address and received the following results:
Ping statistics for 198.20.200.1:
Packets: Sent = 310, Received = 304, Lost = 6 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 95ms, Average = 71ms
I pinged my ISP's gateway at the same time and did not have any dropped packets.
The last hop before the ESO server for me is 184.26.104.144.
Normally I do not experience packet loss when pinging the eso server.
Edit: The first ping results I posted were from today at around 4 PM EDT. After, I started pinging again and just stopped at 4:38 PM EDT and I'm still experiencing packet loss:
Ping statistics for 198.20.200.1:
Packets: Sent = 1624, Received = 1602, Lost = 22 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 91ms, Average = 63ms
Though 1% may not seem much, it's enough to cause players problems when doing something like soloing the unmaker, pvping, or vet pve content.
Edit 2:
Between 4:38 PM to 5:35 PM EDT these were my results:
Ping statistics for 198.20.200.1:
Packets: Sent = 3109, Received = 3062, Lost = 47 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 97ms, Average = 65ms
I played during this period and there were minor annoyances. I wouldn't want to pvp or do something challenging.
The dropped packets tend to come in bursts. For example:
Reply from 198.20.200.1: bytes=32 time=70ms TTL=247
Request timed out.
Reply from 198.20.200.1: bytes=32 time=65ms TTL=247
Reply from 198.20.200.1: bytes=32 time=63ms TTL=247
Reply from 198.20.200.1: bytes=32 time=69ms TTL=247
Reply from 198.20.200.1: bytes=32 time=81ms TTL=247
Request timed out.
Request timed out.
Reply from 198.20.200.1: bytes=32 time=67ms TTL=247
If I needed to heal myself or move out of an AE when this sequence happened, it would have been a problem.
Packet loss and high latency can be traced to the anti-DDoS servers all data is routed to before it gets to the ESO servers. This has been well documented with tracerts for years.
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com/p1
ZOS_GinaBruno wrote: »Thanks all, just confirming we've seen your reports today and are looking into things.
Packet loss and high latency can be traced to the anti-DDoS servers all data is routed to before it gets to the ESO servers. This has been well documented with tracerts for years.
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com/p1
StihlReign wrote: »Good ole Akamai anti-ddos service at it again?
StihlReign wrote: »
Packet loss and high latency can be traced to the anti-DDoS servers all data is routed to before it gets to the ESO servers. This has been well documented with tracerts for years.
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com/p1
Good ole Akamai anti-ddos service at it again?
TheMajority wrote: »No maintenance this week doesn't bode well
I am in High Isle right now and it is horrid. I go to chop wood and five seconds later I chop the wood as I am moving to something else. Trying to get through quest menus is bad. Every few seconds it hangs up and I have to wait so I don't choose something incorrect. Same goes for spells, etc Tried to use Venom Skull and it took almost five seconds for every one I threw to animate. I was already attacking with my daggers and still had the skull animations trying to trigger. PCNA
MorninStar wrote: »After selecting character, all you get is a load screen atm. After 10 mins I shut the game down. Any update on what the problem is?
However at this moment the issues described in those quotes aren't affecting everyone.
I am in High Isle right now and it is horrid. I go to chop wood and five seconds later I chop the wood as I am moving to something else. Trying to get through quest menus is bad. Every few seconds it hangs up and I have to wait so I don't choose something incorrect. Same goes for spells, etc Tried to use Venom Skull and it took almost five seconds for every one I threw to animate. I was already attacking with my daggers and still had the skull animations trying to trigger. PCNAMorninStar wrote: »After selecting character, all you get is a load screen atm. After 10 mins I shut the game down. Any update on what the problem is?
Just so you know, not everyone is experiencing these problems. I haven't had a problem all day. I just logged in very quickly into a zone packed with players doing their thing.
It might be helpful for any ZOS staff reading this thread to mention which region you play from and any troubleshooting you've done.
If I were you, I would contact ZOS support for help troubleshooting. I'm not saying the issue is on your end. It's possible ZOS is experiencing network issues that affect some players but not others. However at this moment the issues described in those quotes aren't affecting everyone.
Wildberryjack wrote: »However at this moment the issues described in those quotes aren't affecting everyone.
They're affecting too many players scattered all over for it to be on all of our ends. When I'm on I'm constantly seeing people asking in zone and guild chat if anyone else is freezing and rubber-banding. This is too widespread to be anything other than with their server. I also play on EU and am not having these problems, only on NA is this happening.