Didn't recieve the extended ESO+ compensation?

Gorø

So I'm part of the PTS incident peeps that got banned for 9 days. Got the endeavors and the jubilee mount but it seems I've not received the promised ESO+ extension. After the maintenance, my time remaining for + didn't change (53 days before maintenance / 53 days after maintenance) and I didn't get the 1.6K crowns
Any words on this?

jcaceresw

Is not 1.6k crowns, just 16k endeavors. I don't think you are entitled to the crowns just because of ESO+ extension. They never said they were going to add such amount of crowns.

NoticeMeArkay

jcaceresw wrote: »

Is not 1.6k crowns, just 16k endeavors. I don't think you are entitled to the crowns just because of ESO+ extension. They never said they were going to add such amount of crowns.

Actually they did say that and I as many others did receive those crowns in combination with the extended free month of ESO plus. The 16k seals are on top of things.

Gorø

jcaceresw wrote: »

Is not 1.6k crowns, just 16k endeavors. I don't think you are entitled to the crowns just because of ESO+ extension. They never said they were going to add such amount of crowns.

This is taken directly from the forum post (idk how to quote from other threads)
To make up for any lost subscription time, we will be granting one month of ESO Plus (including the crowns) to active ESO Plus subscribers whose accounts were locked as a result of this issue.

So yeah, I find it weird that my ESO+ duration didn't increase nor not getting the crowns.
Also I checked on NA, I didn't find the cumberland anniversary outfit either (got it on EU due to receiving it at literally last day of April)

ZOS_Kevin

@Gorø If you have items that are missing from the lock out issue, please be sure to submit a customer service ticket and they will work to get you the missing items.

ZOS_Icy

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

ZOS_Bill

@Gorø

Once you've opened a ticket, you can share the ticket number here if you need any updates.