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No response in support ticket since 22th of April

ChapiChapiLIVE
ChapiChapiLIVE
Soul Shriven
Hi, I was wondering how much time does support usually take to response to tickets, I created a ticket on 4/22/2024 about recovering a deleted character and the only response i got was the day after (22th) asking for some extra information.

I got no response since then after giving the information they asked, I tried to reach out but no response so far.

Thanks
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